- Jul 17, 2018
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JediKev authored
This addresses an issue where disabling Ticket Locks but setting a time for the Lock Timeout will always throw a "lock required" error. This adds a check to see if locks are enabled AND there is a time set. If locks are disabled it will not throw the error.
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- Jun 14, 2016
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Michael authored
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- Jun 03, 2016
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Michael authored
First: Thanks for reviewing Jared! Second: Re-checked all occurrences of `sprintf('%s %s` to make sure other translations are correct. Just found this one here to be not correct, so others are fine.
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Michael authored
This commit updates a bunch of files and changes a lot of phrases. Basically it extracts "Internal error occurred" from existing phrases. I've re-ordered the phrases so "Internal error occurred" is always at the end after the actual informative error message. Example comparison before and after this commit: Before: 1 Phrase: "Internal error: Unable to print to PDF" After: 2 Phrases: "Unable to print to PDF." + "Internal error occurred"
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- May 09, 2016
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Michael authored
Updated several files to split up phrases like "Your lock has expired. Please try again!" into "Your lock has expiredx" and "Please try again!"
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- Mar 25, 2016
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Peter Rotich authored
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Jared Hancock authored
This pass also makes a stride at adding correct punctuation and making error phrases consistent.
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- Mar 24, 2016
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Jared Hancock authored
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Jared Hancock authored
This is my attempt at removing similar texts from the translator work load. It also makes an attempt at dropping some misspelled words and works toward standardizing some phrases.
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- Mar 17, 2016
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Peter Rotich authored
Let textarea widgets parse and clean input based on configured text format. Add cleanup routine to ThreadEntryBody Clean response/note inputs Conflicts: include/class.forms.php include/class.ticket.php
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- Feb 05, 2016
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Jared Hancock authored
This changes the storage model for datetime fields and stores them in the same format as the MySQL `datetime` column type. This allows for the searching code to be consistent when searching the database for datetime custom form entry data.
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- Dec 31, 2015
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Jared Hancock authored
This changes the typeahead to redirect directly from the typeahead click rather than redirecting after performing the search a second time on the ticket queue page.
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- Nov 16, 2015
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Peter Rotich authored
Let textarea widgets parse and clean input based on configured text format. Add cleanup routine to ThreadEntryBody Clean response/note inputs
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- Sep 28, 2015
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Jared Hancock authored
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- Aug 27, 2015
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Jared Hancock authored
Also, apply requested state to the user and organization tickets search.
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- Aug 18, 2015
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Jared Hancock authored
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Jared Hancock authored
Add ticket count to page bottom. Team-assigned tickets show up in "My Tickets"
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- Aug 17, 2015
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Peter Rotich authored
Redirect to recent queue / listing on transfer or assign
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- Aug 10, 2015
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Jared Hancock authored
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- Aug 06, 2015
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Peter Rotich authored
- Adds mass assign, transfer to ticket queues - Retire inline forms for ticket assignment and transfer
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- Aug 05, 2015
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Jared Hancock authored
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- Jul 08, 2015
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Jared Hancock authored
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Jared Hancock authored
Reset permissions and change primary department and role
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- Jun 24, 2015
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Jared Hancock authored
Fixes #2143
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- Jun 23, 2015
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Peter Rotich authored
This adds the concept of independent multi-thread rendering
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- Jun 08, 2015
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Jared Hancock authored
This is required with the connection to Dept::getEmail()->send(...)
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- Jun 03, 2015
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Jared Hancock authored
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Jared Hancock authored
And also fix mishap events changing the ticket status
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- May 20, 2015
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Jared Hancock authored
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- May 14, 2015
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Jared Hancock authored
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Jared Hancock authored
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- May 13, 2015
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Jared Hancock authored
This patch removes several of the internal notes posted to a ticket for various events and replaces them with events added to a threads event chain. The emails are still sent out as they previously were, but internal notes are only added to the thread if an agent actually specified comments.
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Jared Hancock authored
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Jared Hancock authored
If navigating back to the ticket queue (after closing a ticket, for instance), return to the queue previously viewed.
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- May 05, 2015
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Peter Rotich authored
Add ability to extend Form Support the concept of form ID Clear/hide field errors on blur
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- Apr 02, 2015
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Jared Hancock authored
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- Apr 01, 2015
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Peter Rotich authored
Unassign tickets on transfer when the target department has assignment restriction and the assigned staff is not a member. Disable claim (quick self-assignment) when above restriction is in effect.
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- Mar 23, 2015
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Jared Hancock authored
This fixes a slight regression, where, if the locking mechanism were disabled, then tickets could no longer be responded to.
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- Feb 27, 2015
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Jared Hancock authored
Also, add warning popup when lock is about to expire and allow the user to attempt to renew the lock. Also, connect the keyup callback for redactor to the autoLock.handleEvent for greater update of the lock, and also deadband the lock to every 10 seconds.
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- Feb 13, 2015
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Jared Hancock authored
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