Ultimately, in the user information ("contact information") form, forbid
updating a user's email address to an email address in use by another user.
Because email addresses are a unique identifier of user accounts, they
cannot be reused between different users.

Avoid adding extra contact info forms

Reviewed-By: Peter Rotich <peter@osticket.com>

Cleanup drafts on ticket processing

Peter Rotich <peter@osticket.com>

When end users create new tickets

Fixes #107

Before, the draft was only cleaned up when progress on the ticket was
tracked with the reply box.

Validation errors in user form were not displayed on the interface

Fixes #111

Hotfix uninitialized parameter

Reviewed-By: Jared Hancock <jared@osticket.com>

Handle email addresses used as names

Reviewed-By: Peter Rotich <peter@osticket.com>

If an email arrives in the system without a "personal" field (name), the
email address is used as the name. The email address, however, is not parsed
well by the PersonsName constructor. This patch uses the mailbox of the
email address as the name.

Also include a slight boost to the mbstring compatibility functions declared
in the bootstrap::i18n_prep() function

Add company information

Reviewed-By: Peter Rotich <peter@osticket.com>

Fix slight regression on new ticket by staff

Reviewed-By: Peter Rotich <peter@osticket.com>

Fix regression in custom date fields

Reviewed-By: Peter Rotich <peter@osticket.com>

Fix regression saving ticket priority

Reviewed-By: Peter Rotich <peter@osticket.com>

And extend the information to email templates

When localized date formatting was implemented, saving of those dates in the
database was broken. This fix correctly handles custom date fields to/from
the database.

Fix regression in filter processing

Reviewed-By: Peter Rotich <peter@osticket.com>

The typeahead for user email address was dropped somewhere along the way

Filters should not be run alongside basic ticket validation

Fix filter issue where negative logic prevents matches

Reviewed-By: Peter Rotich <peter@osticket.com>

Make the phone number configurable

Reviewed-By: Peter Rotich <peter@osticket.com>

Corrects various form designer issues

Reviewed-By: Peter Rotich <peter@osticket.com>

Fixes #23

Fixes #77

If a form field is required, then a name will be necessary in order to plumb
up the API.

The quickList() method will attempt to ask the database to find filters that
might match the incoming ticket information. The idea is that MySQL is
likely faster than PHP. The problem is that it assumes positive logic is
being utilized.

This patch adds all filters with at least one rule with dn_contain
(does-not-contain) or not_equal (not-equal)

Add concept of system information page

Reviewed-By: Peter Rotich <peter@osticket.com>

Honor system date format on custom date fields

Reviewed-By: Peter Rotich <peter@osticket.com>

Ensure pre made articles shipped are html

Reviewed-By: Peter Rotich <peter@osticket.com>

Continue drafts after a reset

Reviewed-By: Peter Rotich <peter@osticket.com>

Make findRichtextBoxes() more reusable

Reviewed-By: Peter Rotich <peter@osticket.com>