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  1. Jan 20, 2014
  2. Jan 17, 2014
  3. Jan 15, 2014
  4. Dec 11, 2013
  5. Nov 01, 2013
  6. Oct 09, 2013
    • Jared Hancock's avatar
      Dynamic data for osTicket · 9e75169e
      Jared Hancock authored
      *This is a major redesign / rework of the osTicket base*
      
      This patch drops the concept of static ticket metadata and allows for an
      admin-configurable arbitrary data that is attachable to tickets
      
      The system is architected such that the base osTicket install now comes with
      a "default" form that has fields for subject, name, email, and phone number.
      This form is editable to allow for the addition of arbitrary other fields;
      however, the basic fields must remain in order to be associated with a
      help-topic and attached to a ticket.
      
      This concept can be expanded to allow for arbitrary data associated with
      registered clients or ticket thread items.
      
      Forms are comprised of sections. Sections have a title and instructions
      properties and a list of fields. Fields have various implementations to
      represent different data such as text, long answer, phone number, datetime,
      yes/no, and selections, and are configurable to define the look and feel and
      interpretation of the respective form field.
      
      Dropdown lists are represented as "Dynamic Lists", which are
      admin-configurable lists of items. Dropdowns can be optionally represented
      as Bootstrap typeahead fields.
      
      This also adds the start of a simple ORM which will hopefully be expanded in
      the future to support multiple database platforms. Currently, only MySQL is
      implemented.
      9e75169e
    • Jared Hancock's avatar
      Fix non-local images on client interface · e1f6a4ce
      Jared Hancock authored
      e1f6a4ce
    • Jared Hancock's avatar
      Changes made after feature review · 9478ccb8
      Jared Hancock authored
      9478ccb8
    • Jared Hancock's avatar
      HTML ticket thread, inline images and draft support · 864d3539
      Jared Hancock authored
      Process inline attachments in thread entry and support inline images in
      piped emails
      
      Support inline images across the system, with draft support
      
      Migrate to a single attachment table
          That way we don't need a new table for everything we need to attach an
          inline image to (like a signature, for instance)
      
      Add richtext support for internal notes
      
      Implement images on site pages
      
      * Image paste in Redactor
      * Make non-local images optional
      * Placeholder for non-local images
      * Fix local image download hover
      * Don't re-attach inline images
      864d3539
  7. Aug 11, 2013
  8. Aug 10, 2013
  9. Aug 01, 2013
    • Peter Rotich's avatar
      * Scan for inline attachments · 5af3b7e4
      Peter Rotich authored
      Incoming messages with empty body and an inline attachment might not have
      parts - depending on encoding used.
      
      * Use "-" tag for emails with empty body/message
      5af3b7e4
  10. Mar 05, 2013
  11. Oct 05, 2012
  12. Jul 25, 2012
  13. Jul 20, 2012
  14. Apr 28, 2012
  15. Apr 09, 2012
    • Jared Hancock's avatar
      Merge ticket thread tables into one (1 of 2) · 1899a6c6
      Jared Hancock authored
      Replace the ticket_{message,response,note} tables with a single
      ticket_thread table that will contain data for all three current message
      types. This simplifies much of the ticket thread code and paves the way for
      other types of messages in the future.
      1899a6c6
  16. Mar 23, 2012
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