- Oct 09, 2013
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Jared Hancock authored
Moved to an initial form which specifies the ticket's priority and issue and changed the rendering to render things properly. Now the user can decide where priority shows on the client side, and the priority privacy setting is placed in the dynamic form wizard. The standard form is added to every ticket without option. Extra forms can be defined and associated with help topics which can additionally be added to tickets upon creation. This allows for standardization of the dynamic data location for searches and filtering. Implemented advanced search for dynamic data. Along with reinstating the basic ticket search on keywords Implemented ticket filtering on dynamic data for both keyword searches as well as searches for special fields (drop-down lists, etc.) Phone number for users is now completely optional
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Jared Hancock authored
This moves client information like name and email address out of the general dynamic forms data for a ticket. It really paves the way for the first-class user of the future.
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Jared Hancock authored
*This is a major redesign / rework of the osTicket base* This patch drops the concept of static ticket metadata and allows for an admin-configurable arbitrary data that is attachable to tickets The system is architected such that the base osTicket install now comes with a "default" form that has fields for subject, name, email, and phone number. This form is editable to allow for the addition of arbitrary other fields; however, the basic fields must remain in order to be associated with a help-topic and attached to a ticket. This concept can be expanded to allow for arbitrary data associated with registered clients or ticket thread items. Forms are comprised of sections. Sections have a title and instructions properties and a list of fields. Fields have various implementations to represent different data such as text, long answer, phone number, datetime, yes/no, and selections, and are configurable to define the look and feel and interpretation of the respective form field. Dropdown lists are represented as "Dynamic Lists", which are admin-configurable lists of items. Dropdowns can be optionally represented as Bootstrap typeahead fields. This also adds the start of a simple ORM which will hopefully be expanded in the future to support multiple database platforms. Currently, only MySQL is implemented.
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Process inline attachments in thread entry and support inline images in piped emails Support inline images across the system, with draft support Migrate to a single attachment table That way we don't need a new table for everything we need to attach an inline image to (like a signature, for instance) Add richtext support for internal notes Implement images on site pages * Image paste in Redactor * Make non-local images optional * Placeholder for non-local images * Fix local image download hover * Don't re-attach inline images
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- Sep 02, 2013
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Jared Hancock authored
Fixes #683 Search results on the client interface for knowledgebase articles would previous show hits for the internal (private) knowledgebase articles. The subjects were shown but the articles were not viewable. This addresses the SQL logic issue causing the private hits to be shown.
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- Aug 11, 2013
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Peter Rotich authored
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- Aug 10, 2013
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Jared Hancock authored
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- Aug 01, 2013
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Peter Rotich authored
Incoming messages with empty body and an inline attachment might not have parts - depending on encoding used. * Use "-" tag for emails with empty body/message
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- Jul 23, 2013
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Jared Hancock authored
- Logo selection radio buttons not vertically centered (Firefox) - font-size value incorrect in login.css - Incorrect : placement in FAQ category edit - Incorrect block width declaration (700 vs 700px) - Browsers disagree on the placement of CSS3 outline properties - Correctly place check boxes and radio buttons
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- Jul 19, 2013
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Jared Hancock authored
After merging the custom logo patch, the logo on the offline page disappeared. This addresses the issue by exempting the logo.php script for the offline redirect in client.inc.php
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- Jul 17, 2013
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Jared Hancock authored
Administrators are allowed to upload one or more logos and then select from the uploaded logos to set one for the client site. Logos can also be deleted on settings->pages submission
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- Jul 03, 2013
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Peter Rotich authored
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- Mar 06, 2013
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Peter Rotich authored
Add tickets count to ticket's status filter dropdown.
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- Mar 05, 2013
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Peter Rotich authored
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- Feb 15, 2013
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Peter Rotich authored
Add overlay & loading spinner to client interface - shown on form submission to help cut down on double submits.
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- Feb 12, 2013
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Peter Rotich authored
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- Jan 22, 2013
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Peter Rotich authored
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- Nov 16, 2012
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renwique authored
Grammatical corrections
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- Oct 31, 2012
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Peter Rotich authored
Use non-minimized css - users can minimize on their own
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- Oct 14, 2012
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klimnad authored
look speak about this here https://github.com/osTicket/osTicket-1.7/issues/44
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- Oct 05, 2012
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Peter Rotich authored
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- Oct 03, 2012
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Peter Rotich authored
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- Sep 07, 2012
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Kelli Shaver authored
fixing CSS minification on default theme
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- Aug 16, 2012
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Peter Rotich authored
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- Aug 11, 2012
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Peter Rotich authored
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- Aug 08, 2012
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Peter Rotich authored
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- Jul 28, 2012
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Peter Rotich authored
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- Jul 25, 2012
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Peter Rotich authored
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- Jul 20, 2012
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Peter Rotich authored
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- Apr 28, 2012
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Peter Rotich authored
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- Apr 20, 2012
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Kelli Shaver authored
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- Apr 19, 2012
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Kelli Shaver authored
changing ticket create/status bottons on client landing page, redoing navbar shadow with css, adding kb icons
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- Apr 09, 2012
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Jared Hancock authored
Replace the ticket_{message,response,note} tables with a single ticket_thread table that will contain data for all three current message types. This simplifies much of the ticket thread code and paves the way for other types of messages in the future.
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- Mar 26, 2012
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Peter Rotich authored
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- Mar 23, 2012
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Peter Rotich authored
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- Mar 19, 2012
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Jared Hancock authored
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