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  1. Oct 09, 2013
    • Jared Hancock's avatar
      Completion of dynamic forms concept · 43b74f4a
      Jared Hancock authored
      Moved to an initial form which specifies the ticket's priority and issue and
      changed the rendering to render things properly. Now the user can decide
      where priority shows on the client side, and the priority privacy setting is
      placed in the dynamic form wizard.
      
      The standard form is added to every ticket without option. Extra forms can
      be defined and associated with help topics which can additionally be added
      to tickets upon creation. This allows for standardization of the dynamic
      data location for searches and filtering.
      
      Implemented advanced search for dynamic data. Along with reinstating the
      basic ticket search on keywords
      
      Implemented ticket filtering on dynamic data for both keyword searches as
      well as searches for special fields (drop-down lists, etc.)
      
      Phone number for users is now completely optional
      43b74f4a
    • Jared Hancock's avatar
      Move client information to separate formset · 53666db6
      Jared Hancock authored
      This moves client information like name and email address out of the general
      dynamic forms data for a ticket. It really paves the way for the first-class
      user of the future.
      53666db6
    • Jared Hancock's avatar
      Dynamic data for osTicket · 9e75169e
      Jared Hancock authored
      *This is a major redesign / rework of the osTicket base*
      
      This patch drops the concept of static ticket metadata and allows for an
      admin-configurable arbitrary data that is attachable to tickets
      
      The system is architected such that the base osTicket install now comes with
      a "default" form that has fields for subject, name, email, and phone number.
      This form is editable to allow for the addition of arbitrary other fields;
      however, the basic fields must remain in order to be associated with a
      help-topic and attached to a ticket.
      
      This concept can be expanded to allow for arbitrary data associated with
      registered clients or ticket thread items.
      
      Forms are comprised of sections. Sections have a title and instructions
      properties and a list of fields. Fields have various implementations to
      represent different data such as text, long answer, phone number, datetime,
      yes/no, and selections, and are configurable to define the look and feel and
      interpretation of the respective form field.
      
      Dropdown lists are represented as "Dynamic Lists", which are
      admin-configurable lists of items. Dropdowns can be optionally represented
      as Bootstrap typeahead fields.
      
      This also adds the start of a simple ORM which will hopefully be expanded in
      the future to support multiple database platforms. Currently, only MySQL is
      implemented.
      9e75169e
    • Jared Hancock's avatar
      Fix non-local images on client interface · e1f6a4ce
      Jared Hancock authored
      e1f6a4ce
    • Jared Hancock's avatar
      Changes made after feature review · 9478ccb8
      Jared Hancock authored
      9478ccb8
    • Jared Hancock's avatar
      HTML ticket thread, inline images and draft support · 864d3539
      Jared Hancock authored
      Process inline attachments in thread entry and support inline images in
      piped emails
      
      Support inline images across the system, with draft support
      
      Migrate to a single attachment table
          That way we don't need a new table for everything we need to attach an
          inline image to (like a signature, for instance)
      
      Add richtext support for internal notes
      
      Implement images on site pages
      
      * Image paste in Redactor
      * Make non-local images optional
      * Placeholder for non-local images
      * Fix local image download hover
      * Don't re-attach inline images
      864d3539
  2. Sep 02, 2013
    • Jared Hancock's avatar
      Don't leak private FAQ titles · 2e48d3fe
      Jared Hancock authored
      Fixes #683
      
      Search results on the client interface for knowledgebase articles would
      previous show hits for the internal (private) knowledgebase articles. The
      subjects were shown but the articles were not viewable.
      
      This addresses the SQL logic issue causing the private hits to be shown.
      2e48d3fe
  3. Aug 11, 2013
  4. Aug 10, 2013
  5. Aug 01, 2013
    • Peter Rotich's avatar
      * Scan for inline attachments · 5af3b7e4
      Peter Rotich authored
      Incoming messages with empty body and an inline attachment might not have
      parts - depending on encoding used.
      
      * Use "-" tag for emails with empty body/message
      5af3b7e4
  6. Jul 23, 2013
    • Jared Hancock's avatar
      Fix CSS style issues · b039bb3a
      Jared Hancock authored
        - Logo selection radio buttons not vertically centered (Firefox)
        - font-size value incorrect in login.css
        - Incorrect : placement in FAQ category edit
        - Incorrect block width declaration (700 vs 700px)
        - Browsers disagree on the placement of CSS3 outline properties
        - Correctly place check boxes and radio buttons
      b039bb3a
  7. Jul 19, 2013
    • Jared Hancock's avatar
      Logo is not displayed in the offline page · a9ee8d9d
      Jared Hancock authored
      After merging the custom logo patch, the logo on the offline page
      disappeared. This addresses the issue by exempting the logo.php script for
      the offline redirect in client.inc.php
      a9ee8d9d
  8. Jul 17, 2013
  9. Jul 03, 2013
  10. Mar 06, 2013
  11. Mar 05, 2013
  12. Feb 15, 2013
  13. Feb 12, 2013
  14. Jan 22, 2013
  15. Nov 16, 2012
  16. Oct 31, 2012
  17. Oct 14, 2012
  18. Oct 05, 2012
  19. Oct 03, 2012
  20. Sep 07, 2012
  21. Aug 16, 2012
  22. Aug 11, 2012
  23. Aug 08, 2012
  24. Jul 28, 2012
  25. Jul 25, 2012
  26. Jul 20, 2012
  27. Apr 28, 2012
  28. Apr 20, 2012
  29. Apr 19, 2012
  30. Apr 09, 2012
    • Jared Hancock's avatar
      Merge ticket thread tables into one (1 of 2) · 1899a6c6
      Jared Hancock authored
      Replace the ticket_{message,response,note} tables with a single
      ticket_thread table that will contain data for all three current message
      types. This simplifies much of the ticket thread code and paves the way for
      other types of messages in the future.
      1899a6c6
  31. Mar 26, 2012
  32. Mar 23, 2012
  33. Mar 19, 2012
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