- May 15, 2014
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Peter Rotich authored
Send an alert to assigned staff/team on an internal note even when a ticket is closed.
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- May 12, 2014
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Peter Rotich authored
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- May 09, 2014
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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- May 08, 2014
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Jared Hancock authored
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Jared Hancock authored
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Peter Rotich authored
Add ability to disable canned responses Fix team drop down selection Remove priority escalation setting in SLA page (implementation is on todo list)
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Jared Hancock authored
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- May 07, 2014
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Jared Hancock authored
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Jared Hancock authored
Remove usage of preg_match_all for large strings
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Sometimes an MTA may just send back the headers of the original message rather than the entire original message. Such an email will have a `text/rfc822-headers` part which will be the complete headers of the original message. Without this patch, osTicket will create a new ticket for the bounce message rather than attaching the new internal note to the existing ticket. References: https://tools.ietf.org/html/rfc1892
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Peter Rotich authored
Consider closed date to determine ticket's last activity date. The net effect is closed tickets queue will be sorted by closed date.
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Peter Rotich authored
Departments without email will use the system default email as the default outgoing email.
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Peter Rotich authored
The setting is useful in making sure the staff members with access to the department can get alerts and available as possible assignees.
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Peter Rotich authored
Accept desired $format as part of class instantiation. System default is used when none or an invalid format is provided
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Peter Rotich authored
Add department setting to limit ticket assignment within department to department members only. This is necessary for departments with strict policy on who can access tickets. The setting doesn't limit team assignment or auto-assignment via help topics and ticket filters.
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- May 06, 2014
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Jared Hancock authored
This patch uses a 'StringView' to create a string which is a window of another string. The __toString() method is employed to fetch a lazy copy of the window which can be usually immediately discarded. This is optimal for one-time-use string copies like what is used in the mail parsing.
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Jared Hancock authored
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Jared Hancock authored
Previously, the new internal note alert was only sent to the assigned staff member, if any were assigned.
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- May 05, 2014
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Jared Hancock authored
Previously, there was a bug in the ORM where magic properties would need to be declared in the model class.
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- May 03, 2014
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Peter Rotich authored
Provide quick prints options that bypasses the print dialog modal
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Peter Rotich authored
Disable email alert sent to admin when a warning is logged due to ticket rejection e.g when banned email or max open limit is reached.
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Jared Hancock authored
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Jared Hancock authored
Conflicts: include/class.orm.php
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Jared Hancock authored
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- May 02, 2014
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Jared Hancock authored
The ThreadEntryWidget has a potential cross site scripting (XSS) vulnerability if data was posted directly to the page hosting the widget Vulnerable URLs: view.php, open.php, scp/open.php, scp/tickets.php The content received in the HTTP POST is now correctly escaped when it is echoed back to the user agent.
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Jared Hancock authored
Images placed in the "Issue Details" in a new ticket by staff are not correctly translated to the standard used in the storage model in the %ticket_thread table nor for the standard used by the email system. This patch changes the logic used to create the email template to fetch the sanitized and converted message body from the ThreadEntry instance created rather than reusing the raw message originally sent in the request. References: https://github.com/osTicket/osTicket-1.8/issues/816
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- May 01, 2014
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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- Apr 30, 2014
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Jared Hancock authored
The original logic would read the count of attributes in the stream and then read the first attribute in the constructor of TnefAttributeStreamReader. Then the iterator interface would call ::rewind() before iterating to the first item. rewind() set the @pos attribute to zero, which would cause the attribute count (4-byte int) to be interpreted incorrectly as part of the first attribute. The new logic sets the position at 4 after rewind()ing, and does not read the first attribute twice. It also properly detects the end of the attribute stream by the number of attributes advertised as the first four bytes of the stream (read into the @count attribute initially).
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- Apr 29, 2014
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Jared Hancock authored
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Steven authored
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