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  • Daniel Lyubomirov Daniel Lyubomirov daniel.lyubomirov
  • Georg C. F. Greve Georg C. F. Greve georg.greve
  • Georgi Todorov Georgi Todorov georgi.todorov
  • Ivan Vasilev Ivan Vasilev ivan.vasilev
  • Kalin Canov Kalin Canov kalin.canov
  • Kalin Daskalov Kalin Daskalov kalin.daskalov
  • Kristiyan Saparevski Kristiyan Saparevski kristiyan.saparevski
  • Lyuben Penkovski Lyuben Penkovski lyuben.penkovski
  • Petar Dobrinov Petar Dobrinov petar.dobrinov
  • Tancho Mihov Tancho Mihov tancho.mihov
  • Veselin Veselin veselin.gizdov
  • Zdravko Iliev Zdravko Iliev zdravko.iliev
  • deployagent deployagent deployagent
  • **** **** group_48_bot_17e6ea48a1a545e46221f6b39c26dd4a
14 authors
  1. Jul 21, 2015
  3. May 20, 2015
  5. May 13, 2015
    • Jared Hancock's avatar
      richtext: Fix draft delete button · 971f2055
      Jared Hancock authored
      971f2055
    • Jared Hancock's avatar
      Fixup a few small style issues on the client portal · 7db248ea
      Jared Hancock authored 
      This includes adding support to the Redactor editor to force the width of th
editable content to match the width of the displayed content on the client
portal. Also, the landing page displayed on the client portal is themed
(css-class wise) to match that of the Redactor content similar to the FAQ
and thread-entry designer boxes as well.
      7db248ea
    • Jared Hancock's avatar
      i18n: Add language and spell check hints · 778f70d2
      Jared Hancock authored 
      This patch adds Content-Language and <link rel="alternate"> information to
the client interface for better integration with search engines. It also
adds @lang attribute to the <html> element and various input, textarea, and
richtext boxes for better spell check integration and accuracy.
      778f70d2
  7. May 05, 2015
    • Peter Rotich's avatar
      redactor: Change event · 20c2a91c
      Peter Rotich authored 
      Register change event on underlaying textarea on focusout. This is necessary
for event listener e.g locking system.
      20c2a91c
  9. Apr 30, 2015
    • Jared Hancock's avatar
      templates: Add concept of variable typeahead · dae9fb2e
      Jared Hancock authored
      dae9fb2e
    • Jared Hancock's avatar
      Allow selection of original poster's signature · acc58c4b
      Jared Hancock authored 
      Also add resend only option (for the case when "Edit and Resend" is not
allowed).
      acc58c4b
    • Jared Hancock's avatar
      Implement resend and arbitrary history · c161b596
      Jared Hancock authored 
      Add in the ability for an agent to resend a response. Optionally editing the
response before sending it, and setting the signature as is possible with
the usual responses.

When the response is resent, the edited version is marked as GUARDED, and
subsequent edits will result in new links in the history chain. That is,
when a response is edited and resent by an agent, that response will remain
in the history chain.
      c161b596
    • Jared Hancock's avatar
      Add concept of thread editing · 5570feca
      Jared Hancock authored 
      Threads can be edited by marking the original as hidden and setting it's PID to
the id of the new entry. The new entry has cloned data from the original and
sets the `updated` timestamp to reflect the time of last edit. An edited flag
is added to the new entry to reflect its origin.

This patch suggests that agents can edit their own posts, department managers
can edit posts while the ticket is in their department, and that help desk
admins can edit anything.

If a post is edited more than once, only the most recent edit is kept.
      5570feca
  11. Apr 07, 2015
  13. Feb 27, 2015
    • Jared Hancock's avatar
      draft: Find the draft corresponding to your user id · 12922b3c
      Jared Hancock authored 
      Previously, any draft would be identified — even if it isn't owned by the
current user. Then, when the draft would attempt to be updated, the update
would be refused and the annoying draft saved popup would appear.
      12922b3c
    • Jared Hancock's avatar
      lock: Sync lockCode input with lock renew · 06a1119b
      Jared Hancock authored 
      Also, add warning popup when lock is about to expire and allow the user to
attempt to renew the lock. Also, connect the keyup callback for redactor to
the autoLock.handleEvent for greater update of the lock, and also deadband
the lock to every 10 seconds.
      06a1119b
  15. Feb 13, 2015
  17. Feb 12, 2015
    • Jared Hancock's avatar
      Collaborators for threads, lock as a utility · 67d55198
      Jared Hancock authored 
      This patch includes a slight database migration, and adjusts the
functionality of a few core components.

  * Move collaborators from the ticket to the thread.
    This concept allows collaborators on any object which has a thread,
    including tasks.

  * Add flags to the thread entry
    This will allow flagging thread entries for different purposes.
    Initially this can be used to flag the original message of a thread in
    case a ticket / thread is created without an initial message.

  * Lock becomes more of a utility
    The lock is now disconnected from the ticket and is a separate utility.
    Separately, the ticket and task objects can have a reference to a lock
    object. Furthermore, when submitting some activities to tickets, the
    lock is verified to be owned by the respective agent, and the lock code
    must match a current lock code. The code is rotated on each acquire()
    call to guard against double submissions.

  * Collaborator is an ORM model
    The TicketUser class is broken up now so that the collaborator instance
    can exist apart from a ticket. Email message ids are now generated for
    collaborators without respect for a ticket so that collaborators can be
    properly supported on any thread.
      67d55198
  19. Jan 30, 2015
  21. Dec 08, 2014
  23. Oct 03, 2014
  25. Oct 02, 2014
  27. Sep 29, 2014
    • Jared Hancock's avatar
      forms: Revisit several small issues for "info" field · e9dfba9c
      Jared Hancock authored 
        * Use the title of "Information" with internal tag of "info"
  * Add "Visibility" column to UI and retire "Required" and "Internal"
    columns
  * Add visibility selection to new fields and show visibility to the user
    information fields when displayed on the ticket details form
  * Make the visibility settings translatable
  * Use constants internally for visibility configuration detection
  * Use a larger input when managing the information HTML content
  * Fix validation errors for new fields
    * Enforce new field name uniqueness
    * Enforce new field name character validation
      e9dfba9c
  29. Sep 25, 2014
  31. Sep 05, 2014
  33. Sep 01, 2014
  35. Aug 28, 2014
    • Jared Hancock's avatar
      html: Fix dropped text after inserted image · 402d4be9
      Jared Hancock authored 
      On some setups, IE v10 on Windows 7 at least, text added to the Redactor
editor after an image is inserted (via the image popup dialog for instance),
will not be retrieved via the ::get() method and so will not be submitted
with the form submit button.

This patch introduces a workaround by manually calling ::sync() for the
Redactor when the submit button is pressed — just before the form is
submitted.
      402d4be9
  37. Jul 31, 2014
  39. Jul 24, 2014
  41. Jul 19, 2014
  43. Jul 07, 2014
  45. Jul 03, 2014
  47. Jul 02, 2014
  49. May 27, 2014
  51. May 23, 2014