- Jan 31, 2014
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Peter Rotich authored
Some emails providers (e.g gmail/google) won't deliver emails marked bulk/autoreply to group email address.
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- Jan 24, 2014
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Jared Hancock authored
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- Jan 07, 2014
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Jared Hancock authored
This is especially important if the html ticket thread is disabled. In such a case the message body will still be HTML, but an HTML email should not be sent out.
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- Nov 18, 2013
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Jared Hancock authored
The detection of inline images in the mail processor causes inline images to be removed from the attachment list, if listed there. However, the attachments in the attachment list were not keyed by the attachment-id, so there was no proper way to detect and remove the attachments from the list. This patch properly keys the attachment list by the attachment file_id
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- Nov 02, 2013
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Jared Hancock authored
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- Nov 01, 2013
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Jared Hancock authored
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Jared Hancock authored
If the HTML ticket thread is enabled and the message is not explicitly declared to be text, then assume it is an HTML message.
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- Oct 29, 2013
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Jared Hancock authored
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- Oct 28, 2013
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Jared Hancock authored
Previous the options defined for the Mailer::send() function were confusing when sending an In-Reply-To header
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Jared Hancock authored
Previously, the References header emitted by the system for new thread entry auto-responses and alerts included the message-id for which the email was a reply in the `References` header. This patch corrects the issue by placing the reply message-id in the In-Reply-To header, and constructs a correct References header. That is, if available, the References header received in the email that was used to create the thread entry is appended to the message-id the email is actually in reply to. This is the expected usage of the References header.
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- Oct 23, 2013
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Peter Rotich authored
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- Oct 09, 2013
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Jared Hancock authored
This patch changes the behavior of the mailer to support a 'text' option to hint if the message is a text-only message. If so, no HTML processing will be performed on the message and a text-only email (with no inline attachments) will be emitted and sent.
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Jared Hancock authored
Process inline attachments in thread entry and support inline images in piped emails Support inline images across the system, with draft support Migrate to a single attachment table That way we don't need a new table for everything we need to attach an inline image to (like a signature, for instance) Add richtext support for internal notes Implement images on site pages * Image paste in Redactor * Make non-local images optional * Placeholder for non-local images * Fix local image download hover * Don't re-attach inline images
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- Oct 04, 2013
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Jared Hancock authored
Some mail clients and mail brokers do not properly handle quoted-printable encoding, used in osTicket outgoing emails. Oddly, the end mail clients render the email with trailing equal signs (=) at the end of every line, where it was added due to QP encoding. References: http://www.osticket.com/forums/forum/osticket-1-7-latest-release/troubleshooting-and-problems-aa/10708-solved-microsoft-exchange-internet-mail-lines-end-with RFC 2045 section 6.7, http://www.ietf.org/rfc/rfc2045.txt
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- Sep 03, 2013
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Jared Hancock authored
This patch affords an administrator the ability to remove the [#%{ticket.number}] from the email template subject line for the new ticket autoresponse and the new message autoresponse. Previously, the ticket number with a prefixed hash in brackets was used to identify which ticket thread an email was in reference to. With this patch, the email message-id (which was already kept on file) is sent in the MIME "References" header. When a user responds to and autoresponse email, the "References" will include this message-id in the return email. The ticket thread is then matched up with the email based on the message-id rather than the subject line. Ticket numbers are still supported in the subject line, in the event that non-compliant email clients do not properly include the References header.
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- Sep 02, 2013
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Peter Rotich authored
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- Mar 05, 2013
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Peter Rotich authored
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- Feb 19, 2013
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Peter Rotich authored
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- Dec 02, 2012
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Peter Rotich authored
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- Nov 21, 2012
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Peter Rotich authored
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- Oct 29, 2012
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Peter Rotich authored
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- Oct 23, 2012
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Peter Rotich authored
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- Oct 22, 2012
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Peter Rotich authored
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- Jul 30, 2012
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Peter Rotich authored
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Peter Rotich authored
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