Add support for SSL certificates in the MySQL connection

Link to API Docs.

Slightly fatten up release docs

Better stab at packaging the codebase into the download tar ball

Fix class name typos

Reviewed-By: Jared Hancock <jared@osticket.com>

Closed tickets are those tickets owned by a user that are currently closed

Reviewed-By: Jared Hancock <jared@osticket.com>

Aggressively package ALL files in include directory - excluding live config file or swap files.

Exclude ost-config.php
Use the correct package name

Use email address when FROM field doesn't have a name.

Reviewed-By: Jared Hancock <jared@osticket.com>

Clear overdue flag on ticket update

If the due date or SLA changes and  pushes the actual deadline into the
future and the ticket is currently overdue, then drop the overdue flag.

Reviewed-By: Jared Hancock <jared@osticket.com>

Fix a few lint errors

Reviewed-By: Jared Hancock <jared@osticket.com>

Consistent decoding and transcoding to UTF-8 as anticipated by the rest of osTicket

Reviewed-By: Jared Hancock <jared@osticket.com>

Strip HMTL Comments from thread entries

Reviewed-By: Jared Hancock <jared@osticket.com>

Convert to desired charset when getting email parts.

Docs

Default timezone

Web attachments

Change file to unix file format