If the system has only one help topic automatically select the help topic
and display any associated custom form.

The change will allows staff to open a new ticket without going through the
"forced" user lookup popup. On cancel the staff is presented with a
simplified user info form with email and name being the only fields
required.

  * Include a `bk` column to store the storage backend
  * Include a `signature` column which represents a repeatable hash of the
    file contents
  * Rename `hash` to `key` since it isn't a real hash

Extra forms associated with the help topic are now shown above the ticket
details form on both the staff and client interfaces.

This box shows if the ticket open page is shown without selecting a new user
account. Autocorrect should be disabled on that box too.

Previously, the user information could only be modified on the ticket-view
page. For instance, if creating a new ticket for a user, no new information
could be added or modified on the user until after the ticket was created

Fixes osTicket/osTicket-1.8#281

Fixes oversize image display to be resized in both the ticket thread and
the redactor editor in (at least)

  * Ticket-view boxes
  * Client new-ticket form
  * Staff new ticket
  * Page add/edit
  * FAQ add/edit
  * Canned response add/edit

Fixes osTicket/osTicket-1.8#247

- Remove Client form
- Provide name and email fields for cases where use is not selected (JS
issues)

The typeahead for user email address was dropped somewhere along the way

Moved to an initial form which specifies the ticket's priority and issue and
changed the rendering to render things properly. Now the user can decide
where priority shows on the client side, and the priority privacy setting is
placed in the dynamic form wizard.

The standard form is added to every ticket without option. Extra forms can
be defined and associated with help topics which can additionally be added
to tickets upon creation. This allows for standardization of the dynamic
data location for searches and filtering.

Implemented advanced search for dynamic data. Along with reinstating the
basic ticket search on keywords

Implemented ticket filtering on dynamic data for both keyword searches as
well as searches for special fields (drop-down lists, etc.)

Phone number for users is now completely optional

This moves client information like name and email address out of the general
dynamic forms data for a ticket. It really paves the way for the first-class
user of the future.

Previously, form sections were grouped into form sets for reusability. This
patch drops the form sets and makes form sections the new "forms".
Eventually a section-header field will be added that technically does not
add any dynamic data to the form, but allows for the same feature as having
a form set with multiple sections.

*This is a major redesign / rework of the osTicket base*

This patch drops the concept of static ticket metadata and allows for an
admin-configurable arbitrary data that is attachable to tickets

The system is architected such that the base osTicket install now comes with
a "default" form that has fields for subject, name, email, and phone number.
This form is editable to allow for the addition of arbitrary other fields;
however, the basic fields must remain in order to be associated with a
help-topic and attached to a ticket.

This concept can be expanded to allow for arbitrary data associated with
registered clients or ticket thread items.

Forms are comprised of sections. Sections have a title and instructions
properties and a list of fields. Fields have various implementations to
represent different data such as text, long answer, phone number, datetime,
yes/no, and selections, and are configurable to define the look and feel and
interpretation of the respective form field.

Dropdown lists are represented as "Dynamic Lists", which are
admin-configurable lists of items. Dropdowns can be optionally represented
as Bootstrap typeahead fields.

This also adds the start of a simple ORM which will hopefully be expanded in
the future to support multiple database platforms. Currently, only MySQL is
implemented.

Process inline attachments in thread entry and support inline images in
piped emails

Support inline images across the system, with draft support

Migrate to a single attachment table
    That way we don't need a new table for everything we need to attach an
    inline image to (like a signature, for instance)

Add richtext support for internal notes

Implement images on site pages

* Image paste in Redactor
* Make non-local images optional
* Placeholder for non-local images
* Fix local image download hover
* Don't re-attach inline images

Don't show reply/response section on new ticket form if the staff can NOT post replies... also checked in Ticket::open().

Make the new ticket form more intuitive (move things around)

Protect againts cross-site request forgery attacks by requiring a special
form-field or header to be sent with requests that modify ticket system
data.

This meant a slight change to the AJAX ticket locking mechanism. It was
defined to lock with a GET request; however, GET requests are defined as
safe methods and should not modify backend data (such as a lock
acquisition). Therefore, the the lock acquire AJAX method was changed to
require a POST method.

Also remove old, no-longer-used staff panel include files