- Apr 23, 2012
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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- Apr 22, 2012
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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- Apr 19, 2012
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Peter Rotich authored
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Peter Rotich authored
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- Apr 13, 2012
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Jared Hancock authored
Implement attachment migration for attachments Add support for more information stored about the patches in the individual patche files with a Javadoc style syntax
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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- Apr 09, 2012
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Jared Hancock authored
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Jared Hancock authored
Add SQL patch file and update the main install SQL (MySQL) script to transfer messages, responses, and notes into the new ticket_thread table. For new installations, transfer is not necessary because there are no messages
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Jared Hancock authored
Replace the ticket_{message,response,note} tables with a single ticket_thread table that will contain data for all three current message types. This simplifies much of the ticket thread code and paves the way for other types of messages in the future.
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Peter Rotich authored
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- Apr 06, 2012
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Jared Hancock authored
Track assigned department, team, staff, and help topic when the ticket event occurs. This will greatly help in correlation of various reports and queries Also start plowing the way toward incremental database updates using a patching technique. The hash of the main install SQL script for a respective database will be used to track the signature of the database currently. The signature will be stored in %config::schema_signature, and the main.inc.php script can simply check the value in the schema against the value known to the source code to be the signature the code expects. Should the two signatures differ, patches in the setup/inc/sql/patches folder should exist and be executed to assist in incrementally upgrading the database to the new-current schema version.
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- Apr 03, 2012
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Peter Rotich authored
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Peter Rotich authored
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- Apr 02, 2012
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
Assignees refactored.
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Peter Rotich authored
Pull request #35-40. Co-reviewed by Jared & Peter on 04.01.12
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Peter Rotich authored
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Peter Rotich authored
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- Apr 01, 2012
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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