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  1. Sep 03, 2013
    • Jared Hancock's avatar
      Remove requirement of ticket id in subject line · 29b37144
      Jared Hancock authored
      This patch affords an administrator the ability to remove the
      [#%{ticket.number}] from the email template subject line for the new ticket
      autoresponse and the new message autoresponse. Previously, the ticket number
      with a prefixed hash in brackets was used to identify which ticket thread an
      email was in reference to.
      
      With this patch, the email message-id (which was already kept on file) is
      sent in the MIME "References" header. When a user responds to and
      autoresponse email, the "References" will include this message-id in the
      return email. The ticket thread is then matched up with the email based on
      the message-id rather than the subject line.
      
      Ticket numbers are still supported in the subject line, in the event that
      non-compliant email clients do not properly include the References header.
      29b37144
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