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Commit dc84ca79 authored by Jared Hancock's avatar Jared Hancock Committed by Peter Rotich
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review: Final review of new help tip content

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...@@ -16,9 +16,8 @@ ...@@ -16,9 +16,8 @@
system_logs: system_logs:
title: System Logs title: System Logs
content: > content: >
If there is anything that is not working correctly, this is the place to This is where you will find any troubleshooting related logging
start. This is where you will find any troubleshooting related logging activity (e.g., Errors, Warnings, or Bugs).
activity (e.g., Errors, Warnings, or Bugs).
links: links:
- title: Customize what type of activity is logged by changing the <br /><span class="doc-desc-title">Default Log Level</span>. - title: Customize what type of activity is logged by changing the <br /><span class="doc-desc-title">Default Log Level</span>.
href: /scp/settings.php?t=system href: /scp/settings.php?t=system
...@@ -26,15 +25,15 @@ system_logs: ...@@ -26,15 +25,15 @@ system_logs:
date_span: date_span:
title: Date Span title: Date Span
content: > content: >
Narrow your calendar range that you would like to view in the <span Select your calendar range that you would like to view in the <span
class="doc-desc-title">System Logs</span>. class="doc-desc-title">System Logs</span>.
type: type:
title: Type title: Type
content: > content: >
Choose an option to narrow your focus on a specific type of activity. Choose an option to narrow your focus on a specific type of activity.
<span class="doc-desc-opt">Debug</span> represents the least <span class="doc-desc-opt">Debug</span> represents the least
severity, and <span class="doc-desc-opt">Error</span> represents severity, and <span class="doc-desc-opt">Error</span> represents
the greatest severity. the greatest severity.
showing_logs: showing_logs:
......
...@@ -60,6 +60,6 @@ upload_a_new_logo: ...@@ -60,6 +60,6 @@ upload_a_new_logo:
title: Upload a new logo title: Upload a new logo
content: > content: >
Choose an image in the .gif, .jpg or .png formats. We will proportionally Choose an image in the .gif, .jpg or .png formats. We will proportionally
resize the display of your image. We will not however resize the image’s resize the display of your image. We will not, however, resize the image’s
data. Therefore, to speed load times, it is recommended that you keep your data. Therefore, to speed load times, it is recommended that you keep your
image close to the default image (817x170). image close to the default image size (817px &times; 170px).
...@@ -13,18 +13,13 @@ ...@@ -13,18 +13,13 @@
# must match the HTML #ids put into the page template. # must match the HTML #ids put into the page template.
# #
--- ---
general_settings:
title: General Settings
content: >
Offline mode will disable client interface and only allow admins to login to
Staff Control Panel.
helpdesk_status: helpdesk_status:
title: Helpdesk Status title: Helpdesk Status
content: > content: >
If the status is changed to Offline, the client interface will be disabled. If the status is changed to <span
This does not however affect any normal Agent interaction with the Agent class="doc-desc-opt">Offline</span>, the client interface will be
Panel. disabled. This does not however affect any normal Agent interaction
with the Agent Panel.
helpdesk_url: helpdesk_url:
title: Helpdesk URL title: Helpdesk URL
...@@ -35,63 +30,61 @@ helpdesk_url: ...@@ -35,63 +30,61 @@ helpdesk_url:
helpdesk_name_title: helpdesk_name_title:
title: Helpdesk Name/Title title: Helpdesk Name/Title
content: > content: >
This appears in the browser tab when a <span class="doc-desc-title">client This is the title that appears in the browser tab. If your help desk
</span> goes to your help desk. If your help desk page is bookmarked (i.e., page is bookmarked, this will be the title/name of the site page.
in your favorites), this will be the title/name of the site page.
default_department: default_department:
title: Default Department title: Default Department
content: > content: >
Determines the default <span class="doc-desc-title">department</span> for Choose a default <span class="doc-desc-title">department</span>
tickets submitted that do not have a department auto-assigned by help topic for tickets that are not automatically routed to a department.
or incoming email. <br/><br/>
Ticket can be routed base on help topic, incoming email and ticket
filter settings.
default_page_size: default_page_size:
title: Default Page Size title: Default Page Size
content: > content: >
How many Tickets would you like to see per page in the Ticket Tables in the Choose the number of items shown per page in the Ticket Queues in the
Staff Panel? Each Agent can also customize this number for their own Staff Panel. Each Agent can also customize this number for their own
account under <span class="doc-desc-title">My Preferences</span>. account under <span class="doc-desc-title">My Preferences</span>.
default_log_level: default_log_level:
title: Default Log Level title: Default Log Level
content: > content: >
Determines to what minimum level of issues that will be recorded in the Determine the minimum level of issues which will be recorded in the
<span class="doc-desc-title">system log</span>. <span <span class="doc-desc-title">system log</span>. <span
class="doc-desc-opt">Debug</span> represents the least severity, and <span class="doc-desc-opt">Debug</span> represents the least severity, and <span
class="doc-desc-opt">Error</span> represents the greatest severity. So, if class="doc-desc-opt">Error</span> represents the greatest severity.
you want to see all issues in the <span class="doc-desc-title">System For example, if you want to see all issues in the <span
Logs</span>, choose <span class="doc-desc-opt">Debug</span>. class="doc-desc-title">System Logs</span>, choose <span
class="doc-desc-opt">Debug</span>.
purge_logs: purge_logs:
title: Purge Logs title: Purge Logs
content: > content: >
How long would you like to store the <span class="doc-desc-title">System Determine how long you would like to keep <span
Logs</span> until they are deleted? You may also choose to <span class="doc-desc-title">System Logs</span> before they are deleted.
class="doc-desc-opt">Never Purge Logs</span>.
default_name_formatting: default_name_formatting:
title: Default Name Formatting title: Default Name Formatting
content: > content: >
Formatting technique used to format names throughout the system. Choose a format for names throughout the system. Email templates
Email templates will use the format for names if no other format is will use it for names if no other format is specified in the
specified in the place holder. variable.
# Date and time options links:
date_and_time: - title: Supported Email Template Variables
title: Localized Date Formats href: http://osticket.com/wiki/Email_templates
You may choose from various formats in which names throughout the system
will be displayed. This is also the format that will be used by Emails if
no other format is established in the <span class="doc-desc-title">Email
Template</span>.
# Date and time options
date_time_options: date_time_options:
title: Date &amp; Time Options title: Date &amp; Time Options
content: > content: >
The following settings will alter the Date &amp; Time settings Clients. You can The following settings define the Date &amp; Time settings for
change how these appear by following the PHP date format characters. The Clients. You can change how these appear by following the PHP date
following examples are not realtime; they simply display the format for the format characters. The dates shown below simply illustrate the
values in the text input fields to their left. result of their corresponding values.
links: links:
- title: See the PHP Date Formatting Table - title: See the PHP Date Formatting Table
href: http://www.php.net/manual/en/function.date.php href: http://www.php.net/manual/en/function.date.php
...@@ -13,26 +13,10 @@ ...@@ -13,26 +13,10 @@
# must match the HTML #ids put into the page template. # must match the HTML #ids put into the page template.
# #
--- ---
global_ticket_settings_options:
title: Global Ticket Settings &amp; Options
content: >
These settings are <span class="doc-desc-title">global,</span> in that they
apply until they are overridden by other possible system settings (e.g., a
<span class="doc-desc-title">Department’s SLA Plan</span> overrides the
<span class="doc-desc-title">Global Default SLA Plan</span> set below).
links:
- title: Select a Department to edit its Default SLA Plan
href: /scp/departments.php
ticket_ids:
title: Ticket IDs
content: >
Choose between Random (Recommended) or Sequential numbers for tickets.
default_sla: default_sla:
title: Default SLA title: Default SLA
content: > content: >
Choose the default Service Level Agreement to manage how long a Ticket Choose the default Service Level Agreement to manage how long a ticket
can remain Open before it is rendered Overdue. can remain Open before it is rendered Overdue.
links: links:
- title: Create more SLA Plans - title: Create more SLA Plans
...@@ -41,25 +25,28 @@ default_sla: ...@@ -41,25 +25,28 @@ default_sla:
default_priority: default_priority:
title: Default Priority title: Default Priority
content: > content: >
Choose between Low, Normal, High &amp; Emergency for all tickets not Choose a default <span class="doc-desc-title">priority</span> for
auto-assigned to a Help Topic or Department. tickets not assigned a priority automatically.
<br/><br/>
Prioriy can be assigned via the help topic, routed department, or
ticket filter settings.
maximum_open_tickets: maximum_open_tickets:
title: Maximum Open Tickets title: Maximum Open Tickets
content: > content: >
Enter the maximum <em>number</em> of <span class="doc-desc-title">Open Enter the maximum <em>number</em> of <span class="doc-desc-title">Open
Tickets</span> a Client is permitted to have simultaneously. This will help protect Tickets</span> a Client is permitted to have simultaneously. This will help protect
against spam and enable email flood control. Enter <span class="doc-desc-opt">0 against spam and enable email flood control. Enter <span class="doc-desc-opt">0
</span> if you prefer to disable this limitation. </span> if you prefer to disable this limitation.
agent_collision_avoidance: agent_collision_avoidance:
title: Agent Collision Avoidance title: Agent Collision Avoidance
content: > content: >
Enter the length of time after an Agent stops ticket-response activity that a Enter the length of time after an Agent stops ticket-response activity that a
lockout period takes affect. This lockout prevents other Agents from sending lockout period takes affect. This lockout prevents other Agents from sending
a ticket response to the Client. It does not however prevent others from a ticket response to the Client. It does not however prevent others from
composing a draft. If the locking Agent sends their response, then any other composing a draft. If the locking Agent sends their response, then any other
Agent’s draft will be deleted. Enter <span class="doc-desc-opt">0</span> Agent’s draft will be deleted. Enter <span class="doc-desc-opt">0</span>
to disable the lockout feature. to disable the lockout feature.
email_ticket_priority: email_ticket_priority:
...@@ -76,7 +63,7 @@ show_related_tickets: ...@@ -76,7 +63,7 @@ show_related_tickets:
human_verification: human_verification:
title: Human Verification title: Human Verification
content: > content: >
Enable CAPTCHA on the Client Portal to verify an incoming ticket is the Enable CAPTCHA on the Client Portal to verify an incoming ticket is the
result of human activity. result of human activity.
claim_tickets: claim_tickets:
...@@ -94,9 +81,9 @@ assigned_tickets: ...@@ -94,9 +81,9 @@ assigned_tickets:
answered_tickets: answered_tickets:
title: Answered Tickets title: Answered Tickets
content: > content: >
Show tickets that have been answered by an Agent in the Show tickets that have been answered by an Agent in the
<span class="doc-desc-title">Open Queue</span>. If this is not enabled, <span class="doc-desc-title">Open Queue</span>. If this is not enabled,
answered tickets will be display in the <span class="doc-desc-title">Answered answered tickets will be display in the <span class="doc-desc-title">Answered
Tickets Queue</span>. Tickets Queue</span>.
staff_identity_masking: staff_identity_masking:
......
...@@ -12,7 +12,7 @@ $gmtime = Misc::gmtime(); ...@@ -12,7 +12,7 @@ $gmtime = Misc::gmtime();
<tr> <tr>
<th colspan="2"> <th colspan="2">
<h4>System Settings &amp; Preferences</h4> <h4>System Settings &amp; Preferences</h4>
<em><b>General Settings</b>&nbsp;<i class="help-tip icon-question-sign" href="#general_settings"></i></em> <em><b>General Settings</b></em>
</th> </th>
</tr> </tr>
</thead> </thead>
...@@ -21,10 +21,12 @@ $gmtime = Misc::gmtime(); ...@@ -21,10 +21,12 @@ $gmtime = Misc::gmtime();
<tr> <tr>
<td width="220" class="required">Helpdesk Status:</td> <td width="220" class="required">Helpdesk Status:</td>
<td> <td>
<span>
<label><input type="radio" name="isonline" value="1" <?php echo $config['isonline']?'checked="checked"':''; ?> />&nbsp;<b>Online</b>&nbsp;</label> <label><input type="radio" name="isonline" value="1" <?php echo $config['isonline']?'checked="checked"':''; ?> />&nbsp;<b>Online</b>&nbsp;</label>
<label><input type="radio" name="isonline" value="0" <?php echo !$config['isonline']?'checked="checked"':''; ?> />&nbsp;<b>Offline</b></label> <label><input type="radio" name="isonline" value="0" <?php echo !$config['isonline']?'checked="checked"':''; ?> />&nbsp;<b>Offline</b></label>
&nbsp;<font class="error">&nbsp;<?php echo $config['isoffline']?'osTicket offline':''; ?></font> &nbsp;<font class="error"><?php echo $config['isoffline']?'osTicket offline':''; ?></font>
<i class="help-tip icon-question-sign" href="#helpdesk_status"></i> <i class="help-tip icon-question-sign" href="#helpdesk_status"></i>
</span>
</td> </td>
</tr> </tr>
<tr> <tr>
......
...@@ -11,8 +11,8 @@ if(!($maxfileuploads=ini_get('max_file_uploads'))) ...@@ -11,8 +11,8 @@ if(!($maxfileuploads=ini_get('max_file_uploads')))
<thead> <thead>
<tr> <tr>
<th colspan="2"> <th colspan="2">
<h4>Ticket Settings</h4> <h4>Global Ticket Settings</h4>
<em>Global ticket settings and options.&nbsp;<i class="help-tip icon-question-sign" href="#global_ticket_settings_options"></i></em> <em>System-wide default ticket settings and options.</em>
</th> </th>
</tr> </tr>
</thead> </thead>
...@@ -22,7 +22,7 @@ if(!($maxfileuploads=ini_get('max_file_uploads'))) ...@@ -22,7 +22,7 @@ if(!($maxfileuploads=ini_get('max_file_uploads')))
<input type="radio" name="random_ticket_ids" value="0" <?php echo !$config['random_ticket_ids']?'checked="checked"':''; ?> /> <input type="radio" name="random_ticket_ids" value="0" <?php echo !$config['random_ticket_ids']?'checked="checked"':''; ?> />
Sequential Sequential
<input type="radio" name="random_ticket_ids" value="1" <?php echo $config['random_ticket_ids']?'checked="checked"':''; ?> /> <input type="radio" name="random_ticket_ids" value="1" <?php echo $config['random_ticket_ids']?'checked="checked"':''; ?> />
Random <em>(highly recommended)</em> <i class="help-tip icon-question-sign" href="#ticket_ids"></i> Random
</td> </td>
</tr> </tr>
...@@ -31,6 +31,7 @@ if(!($maxfileuploads=ini_get('max_file_uploads'))) ...@@ -31,6 +31,7 @@ if(!($maxfileuploads=ini_get('max_file_uploads')))
Default SLA: Default SLA:
</td> </td>
<td> <td>
<span>
<select name="default_sla_id"> <select name="default_sla_id">
<option value="0">&mdash; None &mdash;</option> <option value="0">&mdash; None &mdash;</option>
<?php <?php
...@@ -45,6 +46,7 @@ if(!($maxfileuploads=ini_get('max_file_uploads'))) ...@@ -45,6 +46,7 @@ if(!($maxfileuploads=ini_get('max_file_uploads')))
?> ?>
</select> </select>
&nbsp;<span class="error">*&nbsp;<?php echo $errors['default_sla_id']; ?></span> <i class="help-tip icon-question-sign" href="#default_sla"></i> &nbsp;<span class="error">*&nbsp;<?php echo $errors['default_sla_id']; ?></span> <i class="help-tip icon-question-sign" href="#default_sla"></i>
</span>
</td> </td>
</tr> </tr>
<tr> <tr>
......
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