Merge pull request #644 from greezybacon/issue/489

Put the ticket number back in the subject line

Reviewed-By: Peter Rotich <peter@osticket.com>

include/i18n/en_US/templates/email/ticket.activity.notice.yaml

@@ -7,7 +7,8 @@
 notes: |
     Notice sent to collaborators on ticket activity e.g reply or message.
 
-subject: "Re: %{ticket.subject}"
+subject: |
+    Re: %{ticket.subject} [#%{ticket.number}]
 body: |
     <h3><strong>Dear %{recipient.name.first},</strong></h3>
     <div>

include/i18n/en_US/templates/email/ticket.autoreply.yaml

@@ -12,7 +12,7 @@ notes: |
     Available variables for replacement: %{ticket.*}, %{response}
 
 subject: |
-    Support Ticket Opened
+    Re: %{ticket.subject} [#%{ticket.number}]
 body: |
     <h3><strong>Dear %{recipient.name.first},</strong></h3>
     A request for support has been created and assigned ticket <a

include/i18n/en_US/templates/email/ticket.autoresp.yaml

@@ -8,7 +8,7 @@ notes: |
     Sent to a user when a new ticket is created
 
 subject: |
-    Support Ticket Opened
+    Support Ticket Opened [#%{ticket.number}]
 body: |
     <h3><strong>Dear %{recipient.name.first},</strong></h3>
     Our customer care team has created a ticket,
@@ -16,7 +16,7 @@ body: |
     with the following details and summary: <br>
     <br>
     Subject: <strong>%{ticket.subject}</strong><br>
-    Submitted:<strong> <strong>%{ticket.create_date}</strong></strong>
+    Submitted: <strong>%{ticket.create_date}</strong>
     <br>
     <br>
     %{message}

include/i18n/en_US/templates/email/ticket.notice.yaml

@@ -10,7 +10,7 @@ notes: |
     This is most commonly performed when user's call in on the phone.
 
 subject: |
-    %{ticket.subject}
+    %{ticket.subject} [#%{ticket.number}]
 body: |
     <h3><strong>Dear %{recipient.name.first},</strong></h3>
     Our customer care team has created a ticket, <a

include/i18n/en_US/templates/email/ticket.reply.yaml

@@ -9,7 +9,8 @@ notes: |
     Sent to users when a staff members makes a reply to their ticket.
     Replies are only generated by staff members.
 
-subject: "Re: %{ticket.subject}"
+subject: |
+    Re: %{ticket.subject} [#%{ticket.number}]
 body: |
     <h3><strong>Dear %{recipient.name},</strong></h3>
     %{response}