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Commit 83b1c340 authored by Jared Hancock's avatar Jared Hancock
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Put the ticket number back in the subject line

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......@@ -7,7 +7,8 @@
notes: |
Notice sent to collaborators on ticket activity e.g reply or message.
subject: "Re: %{ticket.subject}"
subject: |
Re: %{ticket.subject} [#%{ticket.number}]
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
<div>
......
......@@ -12,7 +12,7 @@ notes: |
Available variables for replacement: %{ticket.*}, %{response}
subject: |
Support Ticket Opened
Re: %{ticket.subject} [#%{ticket.number}]
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
A request for support has been created and assigned ticket <a
......
......@@ -8,7 +8,7 @@ notes: |
Sent to a user when a new ticket is created
subject: |
Support Ticket Opened
Support Ticket Opened [#%{ticket.number}]
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
Our customer care team has created a ticket,
......@@ -16,7 +16,7 @@ body: |
with the following details and summary: <br>
<br>
Subject: <strong>%{ticket.subject}</strong><br>
Submitted:<strong> <strong>%{ticket.create_date}</strong></strong>
Submitted: <strong>%{ticket.create_date}</strong>
<br>
<br>
%{message}
......
......@@ -10,7 +10,7 @@ notes: |
This is most commonly performed when user's call in on the phone.
subject: |
%{ticket.subject}
%{ticket.subject} [#%{ticket.number}]
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
Our customer care team has created a ticket, <a
......
......@@ -9,7 +9,8 @@ notes: |
Sent to users when a staff members makes a reply to their ticket.
Replies are only generated by staff members.
subject: "Re: %{ticket.subject}"
subject: |
Re: %{ticket.subject} [#%{ticket.number}]
body: |
<h3><strong>Dear %{recipient.name},</strong></h3>
%{response}
......
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