From 83b1c340c3bf92539eb5a67d497caa4b7ca9c20d Mon Sep 17 00:00:00 2001
From: Jared Hancock <jared@osticket.com>
Date: Mon, 3 Mar 2014 12:36:51 -0600
Subject: [PATCH] Put the ticket number back in the subject line
---
.../i18n/en_US/templates/email/ticket.activity.notice.yaml | 3 ++-
include/i18n/en_US/templates/email/ticket.autoreply.yaml | 2 +-
include/i18n/en_US/templates/email/ticket.autoresp.yaml | 4 ++--
include/i18n/en_US/templates/email/ticket.notice.yaml | 2 +-
include/i18n/en_US/templates/email/ticket.reply.yaml | 3 ++-
5 files changed, 8 insertions(+), 6 deletions(-)
diff --git a/include/i18n/en_US/templates/email/ticket.activity.notice.yaml b/include/i18n/en_US/templates/email/ticket.activity.notice.yaml
index 01622cd65..d7baebed6 100644
--- a/include/i18n/en_US/templates/email/ticket.activity.notice.yaml
+++ b/include/i18n/en_US/templates/email/ticket.activity.notice.yaml
@@ -7,7 +7,8 @@
notes: |
Notice sent to collaborators on ticket activity e.g reply or message.
-subject: "Re: %{ticket.subject}"
+subject: |
+ Re: %{ticket.subject} [#%{ticket.number}]
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
<div>
diff --git a/include/i18n/en_US/templates/email/ticket.autoreply.yaml b/include/i18n/en_US/templates/email/ticket.autoreply.yaml
index 5cb448b1b..39e8e4aa3 100644
--- a/include/i18n/en_US/templates/email/ticket.autoreply.yaml
+++ b/include/i18n/en_US/templates/email/ticket.autoreply.yaml
@@ -12,7 +12,7 @@ notes: |
Available variables for replacement: %{ticket.*}, %{response}
subject: |
- Support Ticket Opened
+ Re: %{ticket.subject} [#%{ticket.number}]
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
A request for support has been created and assigned ticket <a
diff --git a/include/i18n/en_US/templates/email/ticket.autoresp.yaml b/include/i18n/en_US/templates/email/ticket.autoresp.yaml
index 41a8733a7..6b1826e9e 100644
--- a/include/i18n/en_US/templates/email/ticket.autoresp.yaml
+++ b/include/i18n/en_US/templates/email/ticket.autoresp.yaml
@@ -8,7 +8,7 @@ notes: |
Sent to a user when a new ticket is created
subject: |
- Support Ticket Opened
+ Support Ticket Opened [#%{ticket.number}]
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
Our customer care team has created a ticket,
@@ -16,7 +16,7 @@ body: |
with the following details and summary: <br>
<br>
Subject: <strong>%{ticket.subject}</strong><br>
- Submitted:<strong> <strong>%{ticket.create_date}</strong></strong>
+ Submitted: <strong>%{ticket.create_date}</strong>
<br>
<br>
%{message}
diff --git a/include/i18n/en_US/templates/email/ticket.notice.yaml b/include/i18n/en_US/templates/email/ticket.notice.yaml
index 5503b91d6..bf2a6803c 100644
--- a/include/i18n/en_US/templates/email/ticket.notice.yaml
+++ b/include/i18n/en_US/templates/email/ticket.notice.yaml
@@ -10,7 +10,7 @@ notes: |
This is most commonly performed when user's call in on the phone.
subject: |
- %{ticket.subject}
+ %{ticket.subject} [#%{ticket.number}]
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
Our customer care team has created a ticket, <a
diff --git a/include/i18n/en_US/templates/email/ticket.reply.yaml b/include/i18n/en_US/templates/email/ticket.reply.yaml
index 50e5078ac..1996f6f73 100644
--- a/include/i18n/en_US/templates/email/ticket.reply.yaml
+++ b/include/i18n/en_US/templates/email/ticket.reply.yaml
@@ -9,7 +9,8 @@ notes: |
Sent to users when a staff members makes a reply to their ticket.
Replies are only generated by staff members.
-subject: "Re: %{ticket.subject}"
+subject: |
+ Re: %{ticket.subject} [#%{ticket.number}]
body: |
<h3><strong>Dear %{recipient.name},</strong></h3>
%{response}
--
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