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Commit 92072970 authored by Jared Hancock's avatar Jared Hancock
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Revise initial email templates 

Ticket notice and ticket auto-reply should not be formatted inside a table
since the %{message} or %{response} should be allowed to flow freely in the
email rather than be crammed inside the table.
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include/i18n/en_US/templates/email/assigned.alert.yaml
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− 1
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......@@ -13,7 +13,7 @@ notes: |
member. Use %{assigner} to distinguish who made the assignment.
subject: |
Ticket #%{ticket.number} Assigned to you
Ticket Assigned to you
body: |
<h3><strong>Hi %{assignee},</strong></h3>
<p>
......
include/i18n/en_US/templates/email/message.autoresp.yaml
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......@@ -13,7 +13,7 @@ notes: |
customer web portal and posts a new message there.
subject: |
[#%{ticket.number}] Message Received
"Message Confirmation"
body: |
<h3><strong>Dear %{ticket.name},</strong></h3>
<p>
......
include/i18n/en_US/templates/email/ticket.autoreply.yaml
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− 71
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......@@ -13,77 +13,46 @@ notes: |
Available variables for replacement: %{ticket.*}, %{response}
subject: |
Support Ticket Opened [#%{ticket.number}]
Support Ticket Opened
body: |
<table cellspacing="0">
<tbody>
<tr>
<td style="vertical-align: middle; border-bottom: 1px solid #ddd;
height: 48pt"> <span style="color: rgb(127, 127, 127); font-family:
Georgia; font-size: 28pt; font-weight: normal;">We Hear You</span>
</td>
<td style="border-bottom: 1px solid #ddd;">
<img src="cid:6fe1efdea357534d238b86e7860a7c5a" width="94"
alt="osTicket Logo (kangaroo)" style="width: 94px; float:
right; vertical-align: bottom;" height="53">
</td>
</tr>
<tr>
<td style="width:67%; padding-top: 12pt; padding-right: 12pt">
<p>
Dear %{ticket.name},
</p>
<p>
A request for support has been created and assigned ticket
<a href="%{ticket.client_link}">#%{ticket.number}</a> with
the following automatic reply
</p>
<p>
Topic: <strong>%{ticket.topic.name}</strong>
</p>
<p>
Subject: <strong>%{ticket.subject}</strong>
</p>
<p>
Submitted: <strong>%{ticket.create_date}</strong>
</p>
<p>
%{response}
</p>
<p>
If need be, a representative will follow-up with you as soon
as possible. You can <a href="%{ticket.client_link}">view
this ticket's progress online</a>.
</p>
<p>
Your Company Name Team,<br>
%{signature}
</p>
</td>
<td style="vertical-align: top; padding-top: 12pt;">
<p>
<span style="color: rgb(127, 127, 127);">Company Name<br>
%{signature}</span>
</p>
<p>
<span style="color: rgb(127, 127, 127);">We hope this
response has sufficiently answered your questions. If not,
please do not send another email. Instead, reply to this
email or <a href="%{ticket.client_link}"><span
style="color: rgb(84, 141, 212);">login to your
account</span></a> for a complete archive of all your
support requests and responses.</span>
</p>
<p>
<span style="color: rgb(127, 127, 127);">Visit our </span>
<a href="%{url}/kb"><span style="color: rgb(84, 141,
212);">knowledgebase</span></a>
</p>
</td>
</tr>
</tbody>
</table>
<p>
<span style="color: rgb(127, 127, 127); font-family: Georgia;
font-size: 28pt; font-weight: normal;">We Hear You</span><img
src="cid:6fe1efdea357534d238b86e7860a7c5a" width="96"
alt="osTicket Logo (kangaroo)" height="54" style="width: 96px;
float: right; margin: 0px 0px 10px 10px;">
</p>
<p>
<strong>Dear %{ticket.name},</strong>
</p>
<p>
A request for support has been created and assigned ticket <a
href="%{ticket.client_link}">#%{ticket.number}</a> with the
following automatic reply
</p>
<p>
Topic: <strong>%{ticket.topic.name}</strong>
</p>
<p>
Subject: <strong>%{ticket.subject}</strong>
</p>
<p>
%{response}
</p>
<p>
Your Company Name Team,<br>
%{signature}
</p>
<hr>
<p>
<span style="color: rgb(127, 127, 127);">We hope this response has
sufficiently answered your questions. If not, please do not send
another email. Instead, reply to this email or <a
href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212);"
>login to your account</span></a> for a complete archive of
all your support requests and responses.</span>
</p>
<p style="text-align: center;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126"
alt="Powered by osTicket" height="19" style="width: 126px;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126"
alt="Powered by osTicket" height="19" style="width: 126px;"/>
</p>
include/i18n/en_US/templates/email/ticket.autoresp.yaml
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......@@ -8,7 +8,7 @@ notes: |
Sent to a user when a new ticket is created
subject: |
Support Ticket Opened [#%{ticket.number}]
Support Ticket Opened
body: |
<table cellspacing="0">
<tbody>
......
include/i18n/en_US/templates/email/ticket.notice.yaml
+ 44
− 71
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......@@ -13,76 +13,49 @@ notes: |
subject: |
%{ticket.subject}
body: |
<table cellspacing="0">
<tbody>
<tr>
<td style="vertical-align: middle; border-bottom: 1px solid #ddd;
height: 48pt">
<span style="color: rgb(127, 127, 127); font-family: Georgia;
font-size: 28pt; font-weight: normal;">We're Here For You</span>
</td>
<td style="border-bottom: 1px solid #ddd;">
<img src="cid:6fe1efdea357534d238b86e7860a7c5a" width="94"
alt="osTicket Logo (kangaroo)" style="width: 94px; float: right;
vertical-align: bottom;" height="53">
</td>
</tr>
<tr>
<td style="width:67%; padding-top: 12pt; padding-right: 12pt">
<p>
Dear %{ticket.name},
</p>
<p>
Our customer care team has created a ticket, <a
href="%{ticket.client_link}">#%{ticket.number}</a> on your
behalf, with the following details and summary.
</p>
<p>
Topic: <strong>%{ticket.topic.name}</strong>
</p>
<p>
Subject: <strong>%{ticket.subject}</strong>
</p>
<p>
Submitted: <strong>%{ticket.create_date}</strong>
</p>
<p>
%{message}
</p>
<p>
If need be, representative will follow-up with you as soon
as possible. You can <a href="%{ticket.client_link}">view
this ticket's progress online</a>.
</p>
<p>
Your Company Name Team,<br>
%{signature}
</p>
</td>
<td style="vertical-align: top; padding-top: 12pt;">
<p>
<span style="color: rgb(127, 127, 127);">Company Name<br>
%{signature}</span>
</p>
<p>
<span style="color: rgb(127, 127, 127);">If you wish to
provide additional comments or information regarding the
issue, please do not send another email. Instead, reply to
this email or <a href="%{ticket.client_link}"><span
style="color: rgb(84, 141, 212);">login to your
account</span></a> for a complete archive of all your
support requests and responses.</span>
</p>
<p>
<span style="color: rgb(127, 127, 127);">Visit our</span> <a
href="%{url}/kb"><span style="color: rgb(84, 141,
212);">knowledgebase</span></a>
</p>
</td>
</tr>
</tbody>
</table>
<p>
<span style="color: rgb(127, 127, 127); font-family: Georgia;
font-size: 28pt; font-weight: normal;">We're Here For
You</span><img src="cid:6fe1efdea357534d238b86e7860a7c5a"
width="96" alt="osTicket Logo (kangaroo)" height="54" style="width: 96px;
float: right; margin: 0px 0px 10px 10px;">
</p>
<p>
<strong>Dear %{ticket.name},</strong>
</p>
<p>
Our customer care team has created a ticket, <a
href="%{ticket.client_link}">#%{ticket.number}</a> on your behalf,
with the following details and summary:
</p>
<p>
Topic: <strong>%{ticket.topic.name}</strong>
</p>
<p>
Subject: <strong>%{ticket.subject}</strong>
</p>
<p>
%{message}
</p>
<p>
If need be, representative will follow-up with you as soon as
possible. You can also <a href="%{ticket.client_link}">view this
ticket's progress online</a>.
</p>
<p>
Your Company Name Team,<br>
%{signature}
</p>
<hr>
<p>
<span style="color: rgb(127, 127, 127);">If you wish to provide
additional comments or information regarding the issue, please do
not send another email. Instead, reply to this email or <a
href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212);"
>login to your account</span></a> for a complete archive of all your
support requests and responses.</span>
</p>
<p style="text-align: center;">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126" height="19"
style="width: 126px;" alt="Powered by osTicket">
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126"
alt="Powered by osTicket" height="19" style="width: 126px;">
</p>
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