From 92072970d72f4fa779dcf17c0ec6b4382fcb115a Mon Sep 17 00:00:00 2001
From: Jared Hancock <jared@osticket.com>
Date: Wed, 2 Oct 2013 01:13:03 +0000
Subject: [PATCH] Revise initial email templates
Ticket notice and ticket auto-reply should not be formatted inside a table
since the %{message} or %{response} should be allowed to flow freely in the
email rather than be crammed inside the table.
---
.../en_US/templates/email/assigned.alert.yaml | 2 +-
.../templates/email/message.autoresp.yaml | 2 +-
.../templates/email/ticket.autoreply.yaml | 111 ++++++-----------
.../templates/email/ticket.autoresp.yaml | 2 +-
.../en_US/templates/email/ticket.notice.yaml | 115 +++++++-----------
5 files changed, 87 insertions(+), 145 deletions(-)
diff --git a/include/i18n/en_US/templates/email/assigned.alert.yaml b/include/i18n/en_US/templates/email/assigned.alert.yaml
index 7c4a1e5a4..7629ae55a 100644
--- a/include/i18n/en_US/templates/email/assigned.alert.yaml
+++ b/include/i18n/en_US/templates/email/assigned.alert.yaml
@@ -13,7 +13,7 @@ notes: |
member. Use %{assigner} to distinguish who made the assignment.
subject: |
- Ticket #%{ticket.number} Assigned to you
+ Ticket Assigned to you
body: |
<h3><strong>Hi %{assignee},</strong></h3>
<p>
diff --git a/include/i18n/en_US/templates/email/message.autoresp.yaml b/include/i18n/en_US/templates/email/message.autoresp.yaml
index 8e86947b4..846a34af0 100644
--- a/include/i18n/en_US/templates/email/message.autoresp.yaml
+++ b/include/i18n/en_US/templates/email/message.autoresp.yaml
@@ -13,7 +13,7 @@ notes: |
customer web portal and posts a new message there.
subject: |
- [#%{ticket.number}] Message Received
+ "Message Confirmation"
body: |
<h3><strong>Dear %{ticket.name},</strong></h3>
<p>
diff --git a/include/i18n/en_US/templates/email/ticket.autoreply.yaml b/include/i18n/en_US/templates/email/ticket.autoreply.yaml
index 19f833ea5..10994f66c 100644
--- a/include/i18n/en_US/templates/email/ticket.autoreply.yaml
+++ b/include/i18n/en_US/templates/email/ticket.autoreply.yaml
@@ -13,77 +13,46 @@ notes: |
Available variables for replacement: %{ticket.*}, %{response}
subject: |
- Support Ticket Opened [#%{ticket.number}]
+ Support Ticket Opened
body: |
- <table cellspacing="0">
- <tbody>
- <tr>
- <td style="vertical-align: middle; border-bottom: 1px solid #ddd;
- height: 48pt"> <span style="color: rgb(127, 127, 127); font-family:
- Georgia; font-size: 28pt; font-weight: normal;">We Hear You</span>
- </td>
- <td style="border-bottom: 1px solid #ddd;">
- <img src="cid:6fe1efdea357534d238b86e7860a7c5a" width="94"
- alt="osTicket Logo (kangaroo)" style="width: 94px; float:
- right; vertical-align: bottom;" height="53">
- </td>
- </tr>
- <tr>
- <td style="width:67%; padding-top: 12pt; padding-right: 12pt">
- <p>
- Dear %{ticket.name},
- </p>
- <p>
- A request for support has been created and assigned ticket
- <a href="%{ticket.client_link}">#%{ticket.number}</a> with
- the following automatic reply
- </p>
- <p>
- Topic: <strong>%{ticket.topic.name}</strong>
- </p>
- <p>
- Subject: <strong>%{ticket.subject}</strong>
- </p>
- <p>
- Submitted: <strong>%{ticket.create_date}</strong>
- </p>
- <p>
- %{response}
- </p>
- <p>
- If need be, a representative will follow-up with you as soon
- as possible. You can <a href="%{ticket.client_link}">view
- this ticket's progress online</a>.
- </p>
- <p>
- Your Company Name Team,<br>
- %{signature}
- </p>
- </td>
- <td style="vertical-align: top; padding-top: 12pt;">
- <p>
- <span style="color: rgb(127, 127, 127);">Company Name<br>
- %{signature}</span>
- </p>
- <p>
- <span style="color: rgb(127, 127, 127);">We hope this
- response has sufficiently answered your questions. If not,
- please do not send another email. Instead, reply to this
- email or <a href="%{ticket.client_link}"><span
- style="color: rgb(84, 141, 212);">login to your
- account</span></a> for a complete archive of all your
- support requests and responses.</span>
- </p>
- <p>
- <span style="color: rgb(127, 127, 127);">Visit our </span>
- <a href="%{url}/kb"><span style="color: rgb(84, 141,
- 212);">knowledgebase</span></a>
- </p>
- </td>
- </tr>
- </tbody>
- </table>
+ <p>
+ <span style="color: rgb(127, 127, 127); font-family: Georgia;
+ font-size: 28pt; font-weight: normal;">We Hear You</span><img
+ src="cid:6fe1efdea357534d238b86e7860a7c5a" width="96"
+ alt="osTicket Logo (kangaroo)" height="54" style="width: 96px;
+ float: right; margin: 0px 0px 10px 10px;">
+ </p>
+ <p>
+ <strong>Dear %{ticket.name},</strong>
+ </p>
+ <p>
+ A request for support has been created and assigned ticket <a
+ href="%{ticket.client_link}">#%{ticket.number}</a> with the
+ following automatic reply
+ </p>
+ <p>
+ Topic: <strong>%{ticket.topic.name}</strong>
+ </p>
+ <p>
+ Subject: <strong>%{ticket.subject}</strong>
+ </p>
+ <p>
+ %{response}
+ </p>
+ <p>
+ Your Company Name Team,<br>
+ %{signature}
+ </p>
+ <hr>
+ <p>
+ <span style="color: rgb(127, 127, 127);">We hope this response has
+ sufficiently answered your questions. If not, please do not send
+ another email. Instead, reply to this email or <a
+ href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212);"
+ >login to your account</span></a> for a complete archive of
+ all your support requests and responses.</span>
+ </p>
<p style="text-align: center;">
- <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126"
- alt="Powered by osTicket" height="19" style="width: 126px;">
+ <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126"
+ alt="Powered by osTicket" height="19" style="width: 126px;"/>
</p>
diff --git a/include/i18n/en_US/templates/email/ticket.autoresp.yaml b/include/i18n/en_US/templates/email/ticket.autoresp.yaml
index 48d1c2294..1f3a11d7f 100644
--- a/include/i18n/en_US/templates/email/ticket.autoresp.yaml
+++ b/include/i18n/en_US/templates/email/ticket.autoresp.yaml
@@ -8,7 +8,7 @@ notes: |
Sent to a user when a new ticket is created
subject: |
- Support Ticket Opened [#%{ticket.number}]
+ Support Ticket Opened
body: |
<table cellspacing="0">
<tbody>
diff --git a/include/i18n/en_US/templates/email/ticket.notice.yaml b/include/i18n/en_US/templates/email/ticket.notice.yaml
index 3bcf76611..6df4af7ac 100644
--- a/include/i18n/en_US/templates/email/ticket.notice.yaml
+++ b/include/i18n/en_US/templates/email/ticket.notice.yaml
@@ -13,76 +13,49 @@ notes: |
subject: |
%{ticket.subject}
body: |
- <table cellspacing="0">
- <tbody>
- <tr>
- <td style="vertical-align: middle; border-bottom: 1px solid #ddd;
- height: 48pt">
- <span style="color: rgb(127, 127, 127); font-family: Georgia;
- font-size: 28pt; font-weight: normal;">We're Here For You</span>
- </td>
- <td style="border-bottom: 1px solid #ddd;">
- <img src="cid:6fe1efdea357534d238b86e7860a7c5a" width="94"
- alt="osTicket Logo (kangaroo)" style="width: 94px; float: right;
- vertical-align: bottom;" height="53">
- </td>
- </tr>
- <tr>
- <td style="width:67%; padding-top: 12pt; padding-right: 12pt">
- <p>
- Dear %{ticket.name},
- </p>
- <p>
- Our customer care team has created a ticket, <a
- href="%{ticket.client_link}">#%{ticket.number}</a> on your
- behalf, with the following details and summary.
- </p>
- <p>
- Topic: <strong>%{ticket.topic.name}</strong>
- </p>
- <p>
- Subject: <strong>%{ticket.subject}</strong>
- </p>
- <p>
- Submitted: <strong>%{ticket.create_date}</strong>
- </p>
- <p>
- %{message}
- </p>
- <p>
- If need be, representative will follow-up with you as soon
- as possible. You can <a href="%{ticket.client_link}">view
- this ticket's progress online</a>.
- </p>
- <p>
- Your Company Name Team,<br>
- %{signature}
- </p>
- </td>
- <td style="vertical-align: top; padding-top: 12pt;">
- <p>
- <span style="color: rgb(127, 127, 127);">Company Name<br>
- %{signature}</span>
- </p>
- <p>
- <span style="color: rgb(127, 127, 127);">If you wish to
- provide additional comments or information regarding the
- issue, please do not send another email. Instead, reply to
- this email or <a href="%{ticket.client_link}"><span
- style="color: rgb(84, 141, 212);">login to your
- account</span></a> for a complete archive of all your
- support requests and responses.</span>
- </p>
- <p>
- <span style="color: rgb(127, 127, 127);">Visit our</span> <a
- href="%{url}/kb"><span style="color: rgb(84, 141,
- 212);">knowledgebase</span></a>
- </p>
- </td>
- </tr>
- </tbody>
- </table>
+ <p>
+ <span style="color: rgb(127, 127, 127); font-family: Georgia;
+ font-size: 28pt; font-weight: normal;">We're Here For
+ You</span><img src="cid:6fe1efdea357534d238b86e7860a7c5a"
+ width="96" alt="osTicket Logo (kangaroo)" height="54" style="width: 96px;
+ float: right; margin: 0px 0px 10px 10px;">
+ </p>
+ <p>
+ <strong>Dear %{ticket.name},</strong>
+ </p>
+ <p>
+ Our customer care team has created a ticket, <a
+ href="%{ticket.client_link}">#%{ticket.number}</a> on your behalf,
+ with the following details and summary:
+ </p>
+ <p>
+ Topic: <strong>%{ticket.topic.name}</strong>
+ </p>
+ <p>
+ Subject: <strong>%{ticket.subject}</strong>
+ </p>
+ <p>
+ %{message}
+ </p>
+ <p>
+ If need be, representative will follow-up with you as soon as
+ possible. You can also <a href="%{ticket.client_link}">view this
+ ticket's progress online</a>.
+ </p>
+ <p>
+ Your Company Name Team,<br>
+ %{signature}
+ </p>
+ <hr>
+ <p>
+ <span style="color: rgb(127, 127, 127);">If you wish to provide
+ additional comments or information regarding the issue, please do
+ not send another email. Instead, reply to this email or <a
+ href="%{ticket.client_link}"><span style="color: rgb(84, 141, 212);"
+ >login to your account</span></a> for a complete archive of all your
+ support requests and responses.</span>
+ </p>
<p style="text-align: center;">
- <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126" height="19"
- style="width: 126px;" alt="Powered by osTicket">
+ <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" width="126"
+ alt="Powered by osTicket" height="19" style="width: 126px;">
</p>
--
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