issue: Default Help Topic Issue Summary
This addresses issue 4473 where users creating a ticket with the Help Topic preselected shows a validation error for the Issue Summary field. This is due to the new `getFormName()` function that creates new field form names based on the user’s/agent’s session. When the Help Topic is preselected, `_form` is not set for each field so the hashed name of the fields before ticket submit is different than after ticket submit.
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