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Commit 49e5ddbf authored by Jared Hancock's avatar Jared Hancock
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Better space usage on ticket-view page

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include/staff/ticket-view.inc.php
+ 53
− 48
View file @ 49e5ddbf
...@@ -444,12 +444,12 @@ if(!$cfg->showNotesInline()) { ?> ...@@ -444,12 +444,12 @@ if(!$cfg->showNotesInline()) { ?>
<input type="hidden" name="msgId" value="<?php echo $msgId; ?>"> <input type="hidden" name="msgId" value="<?php echo $msgId; ?>">
<input type="hidden" name="a" value="reply"> <input type="hidden" name="a" value="reply">
<span class="error"></span> <span class="error"></span>
<table border="0" cellspacing="0" cellpadding="3"> <table style="width:100%" border="0" cellspacing="0" cellpadding="3">
<tr> <tr>
<td width="160"> <td width="120">
<label><strong>TO:</strong></label> <label><strong>TO:</strong></label>
</td> </td>
<td width="765"> <td>
<?php <?php
$to = $ticket->getReplyToEmail(); $to = $ticket->getReplyToEmail();
if(($name=$ticket->getName()) && !strpos($name,'@')) if(($name=$ticket->getName()) && !strpos($name,'@'))
...@@ -463,14 +463,14 @@ if(!$cfg->showNotesInline()) { ?> ...@@ -463,14 +463,14 @@ if(!$cfg->showNotesInline()) { ?>
</tr> </tr>
<?php <?php
if($errors['response']) {?> if($errors['response']) {?>
<tr><td width="160">&nbsp;</td><td class="error"><?php echo $errors['response']; ?>&nbsp;</td></tr> <tr><td width="120">&nbsp;</td><td class="error"><?php echo $errors['response']; ?>&nbsp;</td></tr>
<?php <?php
}?> }?>
<tr> <tr>
<td width="160"> <td width="120" style="vertical-align:top">
<label><strong>Response:</strong></label> <label><strong>Response:</strong></label>
</td> </td>
<td width="765"> <td>
<?php <?php
if(($cannedResponses=Canned::responsesByDeptId($ticket->getDeptId()))) {?> if(($cannedResponses=Canned::responsesByDeptId($ticket->getDeptId()))) {?>
<select id="cannedResp" name="cannedResp"> <select id="cannedResp" name="cannedResp">
...@@ -489,6 +489,7 @@ if(!$cfg->showNotesInline()) { ?> ...@@ -489,6 +489,7 @@ if(!$cfg->showNotesInline()) { ?>
<input type="hidden" name="draft_id" value=""/> <input type="hidden" name="draft_id" value=""/>
<textarea name="response" id="response" cols="50" <textarea name="response" id="response" cols="50"
data-draft-namespace="ticket.response" data-draft-namespace="ticket.response"
placeholder="Start writing your response here. Use canned responses from the drop-down above"
data-draft-object-id="<?php echo $ticket->getId(); ?>" data-draft-object-id="<?php echo $ticket->getId(); ?>"
rows="9" wrap="soft" rows="9" wrap="soft"
class="richtext ifhtml draft"><?php class="richtext ifhtml draft"><?php
...@@ -498,10 +499,10 @@ if(!$cfg->showNotesInline()) { ?> ...@@ -498,10 +499,10 @@ if(!$cfg->showNotesInline()) { ?>
<?php <?php
if($cfg->allowAttachments()) { ?> if($cfg->allowAttachments()) { ?>
<tr> <tr>
<td width="160"> <td width="120">
<label for="attachment">Attachments:</label> <label for="attachment">Attachments:</label>
</td> </td>
<td width="765" id="reply_form_attachments" class="attachments"> <td id="reply_form_attachments" class="attachments">
<div class="canned_attachments"> <div class="canned_attachments">
</div> </div>
<div class="uploads"> <div class="uploads">
...@@ -514,10 +515,10 @@ if(!$cfg->showNotesInline()) { ?> ...@@ -514,10 +515,10 @@ if(!$cfg->showNotesInline()) { ?>
<?php <?php
}?> }?>
<tr> <tr>
<td width="160"> <td width="120">
<label for="signature" class="left">Signature:</label> <label for="signature" class="left">Signature:</label>
</td> </td>
<td width="765"> <td>
<?php <?php
$info['signature']=$info['signature']?$info['signature']:$thisstaff->getDefaultSignatureType(); $info['signature']=$info['signature']?$info['signature']:$thisstaff->getDefaultSignatureType();
?> ?>
...@@ -540,10 +541,10 @@ if(!$cfg->showNotesInline()) { ?> ...@@ -540,10 +541,10 @@ if(!$cfg->showNotesInline()) { ?>
<?php <?php
if($ticket->isClosed() || $thisstaff->canCloseTickets()) { ?> if($ticket->isClosed() || $thisstaff->canCloseTickets()) { ?>
<tr> <tr>
<td width="160"> <td width="120">
<label><strong>Ticket Status:</strong></label> <label><strong>Ticket Status:</strong></label>
</td> </td>
<td width="765"> <td>
<?php <?php
$statusChecked=isset($info['reply_ticket_status'])?'checked="checked"':''; $statusChecked=isset($info['reply_ticket_status'])?'checked="checked"':'';
if($ticket->isClosed()) { ?> if($ticket->isClosed()) { ?>
...@@ -573,42 +574,45 @@ if(!$cfg->showNotesInline()) { ?> ...@@ -573,42 +574,45 @@ if(!$cfg->showNotesInline()) { ?>
<input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>"> <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
<input type="hidden" name="locktime" value="<?php echo $cfg->getLockTime(); ?>"> <input type="hidden" name="locktime" value="<?php echo $cfg->getLockTime(); ?>">
<input type="hidden" name="a" value="postnote"> <input type="hidden" name="a" value="postnote">
<table border="0" cellspacing="0" cellpadding="3"> <table width="100%" border="0" cellspacing="0" cellpadding="3">
<?php <?php
if($errors['postnote']) {?> if($errors['postnote']) {?>
<tr> <tr>
<td width="160">&nbsp;</td> <td width="120">&nbsp;</td>
<td class="error"><?php echo $errors['postnote']; ?></td> <td class="error"><?php echo $errors['postnote']; ?></td>
</tr> </tr>
<?php <?php
} ?> } ?>
<tr> <tr>
<td width="160"> <td width="120" style="vertical-align:top">
<label><strong>Internal Note:</strong></label> <label><strong>Internal Note:</strong><span class='error'>&nbsp;*</span></label>
</td> </td>
<td width="765"> <td>
<div><span class="faded">Note details</span>&nbsp; <div>
<span class="error">*&nbsp;<?php echo $errors['note']; ?></span> <div class="faded" style="padding-left:0.15em">
Note title - summary of the note (optional)</div>
<input type="text" name="title" id="title" size="60" value="<?php echo $info['title']; ?>" >
<br/>
<span class="error"&nbsp;<?php echo $errors['title']; ?></span>
</div> </div>
<br/>
<textarea name="note" id="internal_note" cols="80" <textarea name="note" id="internal_note" cols="80"
placeholder="Note details"
rows="9" wrap="soft" data-draft-namespace="ticket.note" rows="9" wrap="soft" data-draft-namespace="ticket.note"
data-draft-object-id="<?php echo $ticket->getId(); ?>" data-draft-object-id="<?php echo $ticket->getId(); ?>"
class="richtext ifhtml draft"><?php echo $info['note']; class="richtext ifhtml draft"><?php echo $info['note'];
?></textarea><br> ?></textarea>
<div> <span class="error"><?php echo $errors['note']; ?></span>
<span class="faded">Note title - summary of the note (optional)</span>&nbsp; <br>
<span class="error"&nbsp;<?php echo $errors['title']; ?></span>
</div>
<input type="text" name="title" id="title" size="60" value="<?php echo $info['title']; ?>" >
</td> </td>
</tr> </tr>
<?php <?php
if($cfg->allowAttachments()) { ?> if($cfg->allowAttachments()) { ?>
<tr> <tr>
<td width="160"> <td width="120">
<label for="attachment">Attachments:</label> <label for="attachment">Attachments:</label>
</td> </td>
<td width="765" class="attachments"> <td class="attachments">
<div class="uploads"> <div class="uploads">
</div> </div>
<div class="file_input"> <div class="file_input">
...@@ -621,10 +625,10 @@ if(!$cfg->showNotesInline()) { ?> ...@@ -621,10 +625,10 @@ if(!$cfg->showNotesInline()) { ?>
?> ?>
<tr><td colspan="2">&nbsp;</td></tr> <tr><td colspan="2">&nbsp;</td></tr>
<tr> <tr>
<td width="160"> <td width="120">
<label>Ticket Status:</label> <label>Ticket Status:</label>
</td> </td>
<td width="765"> <td>
<div class="faded"></div> <div class="faded"></div>
<select name="state"> <select name="state">
<option value="" selected="selected">&mdash; unchanged &mdash;</option> <option value="" selected="selected">&mdash; unchanged &mdash;</option>
...@@ -683,21 +687,21 @@ if(!$cfg->showNotesInline()) { ?> ...@@ -683,21 +687,21 @@ if(!$cfg->showNotesInline()) { ?>
<?php csrf_token(); ?> <?php csrf_token(); ?>
<input type="hidden" name="ticket_id" value="<?php echo $ticket->getId(); ?>"> <input type="hidden" name="ticket_id" value="<?php echo $ticket->getId(); ?>">
<input type="hidden" name="a" value="transfer"> <input type="hidden" name="a" value="transfer">
<table border="0" cellspacing="0" cellpadding="3"> <table width="100%" border="0" cellspacing="0" cellpadding="3">
<?php <?php
if($errors['transfer']) { if($errors['transfer']) {
?> ?>
<tr> <tr>
<td width="160">&nbsp;</td> <td width="120">&nbsp;</td>
<td class="error"><?php echo $errors['transfer']; ?></td> <td class="error"><?php echo $errors['transfer']; ?></td>
</tr> </tr>
<?php <?php
} ?> } ?>
<tr> <tr>
<td width="160"> <td width="120">
<label for="deptId"><strong>Department:</strong></label> <label for="deptId"><strong>Department:</strong></label>
</td> </td>
<td width="765"> <td>
<?php <?php
echo sprintf('<span class="faded">Ticket is currently in <b>%s</b> department.</span>', $ticket->getDeptName()); echo sprintf('<span class="faded">Ticket is currently in <b>%s</b> department.</span>', $ticket->getDeptName());
?> ?>
...@@ -717,15 +721,15 @@ if(!$cfg->showNotesInline()) { ?> ...@@ -717,15 +721,15 @@ if(!$cfg->showNotesInline()) { ?>
</td> </td>
</tr> </tr>
<tr> <tr>
<td width="160"> <td width="120" style="vertical-align:top">
<label><strong>Comments:</strong></label> <label><strong>Comments:</strong><span class='error'>&nbsp;*</span></label>
</td> </td>
<td width="765"> <td>
<span class="faded">Enter reasons for the transfer.</span>
<span class="error">*&nbsp;<?php echo $errors['transfer_comments']; ?></span><br>
<textarea name="transfer_comments" id="transfer_comments" <textarea name="transfer_comments" id="transfer_comments"
placeholder="Enter reasons for the transfer"
class="richtext ifhtml no-bar" cols="80" rows="7" wrap="soft"><?php class="richtext ifhtml no-bar" cols="80" rows="7" wrap="soft"><?php
echo $info['transfer_comments']; ?></textarea> echo $info['transfer_comments']; ?></textarea>
<span class="error"><?php echo $errors['transfer_comments']; ?></span>
</td> </td>
</tr> </tr>
</table> </table>
...@@ -742,22 +746,22 @@ if(!$cfg->showNotesInline()) { ?> ...@@ -742,22 +746,22 @@ if(!$cfg->showNotesInline()) { ?>
<?php csrf_token(); ?> <?php csrf_token(); ?>
<input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>"> <input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
<input type="hidden" name="a" value="assign"> <input type="hidden" name="a" value="assign">
<table border="0" cellspacing="0" cellpadding="3"> <table style="width:100%" border="0" cellspacing="0" cellpadding="3">
<?php <?php
if($errors['assign']) { if($errors['assign']) {
?> ?>
<tr> <tr>
<td width="160">&nbsp;</td> <td width="120">&nbsp;</td>
<td class="error"><?php echo $errors['assign']; ?></td> <td class="error"><?php echo $errors['assign']; ?></td>
</tr> </tr>
<?php <?php
} ?> } ?>
<tr> <tr>
<td width="160"> <td width="120">
<label for="assignId"><strong>Assignee:</strong></label> <label for="assignId"><strong>Assignee:</strong></label>
</td> </td>
<td width="765"> <td>
<?php <?php
if($ticket->isAssigned() && $ticket->isOpen()) { if($ticket->isAssigned() && $ticket->isOpen()) {
echo sprintf('<span class="faded">Ticket is currently assigned to <b>%s</b></span>', echo sprintf('<span class="faded">Ticket is currently assigned to <b>%s</b></span>',
...@@ -806,14 +810,15 @@ if(!$cfg->showNotesInline()) { ?> ...@@ -806,14 +810,15 @@ if(!$cfg->showNotesInline()) { ?>
</td> </td>
</tr> </tr>
<tr> <tr>
<td width="160"> <td width="120" style="vertical-align:top">
<label><strong>Comments:</strong><span class='error'>&nbsp;</span></label> <label><strong>Comments:</strong><span class='error'>&nbsp;*</span></label>
</td> </td>
<td width="765"> <td>
<span class="faded">Enter reasons for the assignment or instructions for assignee.</span> <textarea name="assign_comments" id="assign_comments"
<span class="error">*&nbsp;<?php echo $errors['assign_comments']; ?></span><br> cols="80" rows="7" wrap="soft"
<textarea name="assign_comments" id="assign_comments" cols="80" rows="7" wrap="soft" placeholder="Enter reasons for the assignment or instructions for assignee"
class="richtext ifhtml no-bar"><?php echo $info['assign_comments']; ?></textarea> class="richtext ifhtml no-bar"><?php echo $info['assign_comments']; ?></textarea>
<span class="error"><?php echo $errors['assign_comments']; ?></span><br>
</td> </td>
</tr> </tr>
</table> </table>
......
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