Thread Entry Action: New Ticket

Add thread entry action to create a new ticket. The entry is used to seed
ticket data like user, message (issue details) and attachments

include/class.thread_actions.php

@@ -431,6 +431,45 @@ class TEA_ResendThreadEntry extends TEA_EditAndResendThreadEntry {
 }
 ThreadEntry::registerAction(/* trans */ 'Manage', 'TEA_ResendThreadEntry');
 
+/* Create a new ticket from thread entry as description */
+class TEA_CreateTicket extends ThreadEntryAction {
+    static $id = 'create_ticket';
+    static $name = /* trans */ 'Create Ticket';
+    static $icon = 'plus';
+
+    function isVisible() {
+        global $thisstaff;
+
+        return $thisstaff && $thisstaff->hasPerm(Ticket::PERM_CREATE, false);
+    }
+
+    function getJsStub() {
+        return sprintf(<<<JS
+         window.location.href = '%s';
+JS
+        , $this->getCreateTicketUrl()
+        );
+    }
+
+    function trigger() {
+        switch ($_SERVER['REQUEST_METHOD']) {
+        case 'GET':
+            return $this->trigger__get();
+        }
+    }
+
+    private function trigger__get() {
+        Http::redirect($this->getCreateTicketUrl());
+    }
+
+    private function getCreateTicketUrl() {
+        return sprintf('tickets.php?a=open&tid=%d', $this->entry->getId());
+    }
+}
+
+ThreadEntry::registerAction(/* trans */ 'Manage', 'TEA_CreateTicket');
+
+
 class TEA_CreateTask extends ThreadEntryAction {
     static $id = 'create_task';
     static $name = /* trans */ 'Create Task';

include/staff/ticket-open.inc.php

@@ -6,6 +6,22 @@ if (!defined('OSTSCPINC') || !$thisstaff
 $info=array();
 $info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
 
+
+//  Use thread entry to seed the ticket
+if (!$user && $_GET['tid'] && ($entry = ThreadEntry::lookup($_GET['tid']))) {
+    if ($entry->user_id)
+       $user = User::lookup($entry->user_id);
+    else
+
+     $_SESSION[':form-data']['message'] = Format::htmlchars($entry->getBody());
+     if (($m= TicketForm::getInstance()->getField('subject'))) {
+         $k = 'attach:'.$m->getId();
+        foreach ($entry->getAttachments() as $a)
+            if (!$a->inline && $a->file)
+                $_SESSION[':form-data'][$k][] = $a->file->getId();
+     }
+}
+
 if (!$info['topicId'])
     $info['topicId'] = $cfg->getDefaultTopicId();