From 15b209c96407e1bf5b0b3151a9cbf69b1125cd5d Mon Sep 17 00:00:00 2001
From: Peter Rotich <peter@enhancesoft.com>
Date: Tue, 20 Mar 2018 12:24:41 +0000
Subject: [PATCH] Thread Entry Action: New Ticket
Add thread entry action to create a new ticket. The entry is used to seed
ticket data like user, message (issue details) and attachments
---
include/class.thread_actions.php | 39 +++++++++++++++++++++++++++++++
include/staff/ticket-open.inc.php | 16 +++++++++++++
2 files changed, 55 insertions(+)
diff --git a/include/class.thread_actions.php b/include/class.thread_actions.php
index 3423b17c8..1a1e1a39f 100644
--- a/include/class.thread_actions.php
+++ b/include/class.thread_actions.php
@@ -431,6 +431,45 @@ class TEA_ResendThreadEntry extends TEA_EditAndResendThreadEntry {
}
ThreadEntry::registerAction(/* trans */ 'Manage', 'TEA_ResendThreadEntry');
+/* Create a new ticket from thread entry as description */
+class TEA_CreateTicket extends ThreadEntryAction {
+ static $id = 'create_ticket';
+ static $name = /* trans */ 'Create Ticket';
+ static $icon = 'plus';
+
+ function isVisible() {
+ global $thisstaff;
+
+ return $thisstaff && $thisstaff->hasPerm(Ticket::PERM_CREATE, false);
+ }
+
+ function getJsStub() {
+ return sprintf(<<<JS
+ window.location.href = '%s';
+JS
+ , $this->getCreateTicketUrl()
+ );
+ }
+
+ function trigger() {
+ switch ($_SERVER['REQUEST_METHOD']) {
+ case 'GET':
+ return $this->trigger__get();
+ }
+ }
+
+ private function trigger__get() {
+ Http::redirect($this->getCreateTicketUrl());
+ }
+
+ private function getCreateTicketUrl() {
+ return sprintf('tickets.php?a=open&tid=%d', $this->entry->getId());
+ }
+}
+
+ThreadEntry::registerAction(/* trans */ 'Manage', 'TEA_CreateTicket');
+
+
class TEA_CreateTask extends ThreadEntryAction {
static $id = 'create_task';
static $name = /* trans */ 'Create Task';
diff --git a/include/staff/ticket-open.inc.php b/include/staff/ticket-open.inc.php
index aa396305a..a299117e8 100644
--- a/include/staff/ticket-open.inc.php
+++ b/include/staff/ticket-open.inc.php
@@ -6,6 +6,22 @@ if (!defined('OSTSCPINC') || !$thisstaff
$info=array();
$info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
+
+// Use thread entry to seed the ticket
+if (!$user && $_GET['tid'] && ($entry = ThreadEntry::lookup($_GET['tid']))) {
+ if ($entry->user_id)
+ $user = User::lookup($entry->user_id);
+ else
+
+ $_SESSION[':form-data']['message'] = Format::htmlchars($entry->getBody());
+ if (($m= TicketForm::getInstance()->getField('subject'))) {
+ $k = 'attach:'.$m->getId();
+ foreach ($entry->getAttachments() as $a)
+ if (!$a->inline && $a->file)
+ $_SESSION[':form-data'][$k][] = $a->file->getId();
+ }
+}
+
if (!$info['topicId'])
$info['topicId'] = $cfg->getDefaultTopicId();
--
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