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  • Jared Hancock's avatar
    f954d69f
    Place the message-id in the body of the email · f954d69f
    Jared Hancock authored 
    This approach will help detect responses to the ticket thread from mail
clients which do not include the References and In-Reply-To MIME headers.
This also allows the Subject line to continue to omit the ticket number.
    f954d69f
    Place the message-id in the body of the email
    Jared Hancock authored 
    This approach will help detect responses to the ticket thread from mail
clients which do not include the References and In-Reply-To MIME headers.
This also allows the Subject line to continue to omit the ticket number.