Place the message-id in the body of the email
This approach will help detect responses to the ticket thread from mail clients which do not include the References and In-Reply-To MIME headers. This also allows the Subject line to continue to omit the ticket number.
Showing
- include/class.format.php 1 addition, 1 deletioninclude/class.format.php
- include/class.mailer.php 9 additions, 2 deletionsinclude/class.mailer.php
- include/class.thread.php 61 additions, 5 deletionsinclude/class.thread.php
- include/class.ticket.php 21 additions, 25 deletionsinclude/class.ticket.php
Loading
Please register or sign in to comment