WHATSNEW.md



osTicket v1.9.6

Enhancements

New Message-Id system allowing for better threading in mail clients (#1549,
#1730)
Fix forced session expiration after 24 hours (#1677)
Staff panel logo is customizable (#1718)
Priority fields have a selectable default (instead of system default) (#1732)
Import/Export support for file contents via cli (#1661)


Improvements

Fix broken links in documentation, thanks @Chefkeks (#1675)
Fix handling of some Redmond-specific character set encoding names (#1698)
Include the users name in the "To" field of outbound email (#1549)
Delete collaborators when deleting tickets (#1709)
Fix regression preventing auto-responses for staff new tickets (#1712)
Fix empty export if ticket details form has multiple priority fields (#1732)
Fix filtering by list item properties in ticket filters (#1741)
Fix missing icon for "add new filter", thanks @Chefkeks (#1735)
Support Firefox v6 - v12 on the file drop widget (#1776)
Show update errors on access templates (#1778)
Allow empty staff login banner on update (#1778)
Fix corruption of text thread bodies for third-party collaborator email
posts (#1794)
Add some hidden template variables to pop out content (#1781)
Fix missing validation for user name and email address (#1816, eb8858e7)
Turn off search indexing when complete, disable incorrectly implemented
work breaking, squelch error 1062 email from search backend (afa96921)
Fix possible out of memory crash in custom forms (#1707, 0440111d)


Performance and Security

Fix generation of random data on Windows® platforms (#1672)
Fix possible DoS and brute force on login pages (#1727)
Fix possible redirect away from HTTPS on client login page, thanks @ldrumm
(#1782)


osTicket v1.9.5.1

Improvements

Fix file.php to serve files added to system before osTicket v1.9.1
Fix file.php to serve files if client panel or system is offline
Fix popover download of inline images
Avoid de-duplicating zero-length files
Send new message alert to team members if not assigned to an agent
Fix import of users to organization not setting the organization
Fix redactor toolbar showing over the date picker (#1450, thanks @Chefkeks)


Performance and Security

Fix XSS vulnerability in client language selection


osTicket v1.9.5

Enhancements

Add support for organization vars in templates
(%{ticket.user.organization...}) (#1561)
Canned responses feature can now be disabled (#1562)
Drop link redirection through l.php (#1640)
Use unified file download script (#1641). Links can now be shared with
external users and accessed without authenticating.
Ticket filters support matching and banning based on the Reply-To user
information (#1645)


Improvements

Remove custom data when users are deleted (#1492)
Fix matching of ticket number in subject (regression in v1.9.4) (#1486)
Several minor translatable strings (#1441, #1489, #1560), thanks @Chefkeks
Fix invalid UTF-8 chars PDF error for empty thread title (regression in
v1.9.4) (#1512)
Consider auto response checkbox and department setting for new ticket by
staff (#1509)
Fix PHP crash if finfo extension is missing (#1437)
Fix export of choice field items (#1436)
Properly handle alert and auto response flags from API (#1435), thanks
@stevepacker
Fix current value of choice fields if set to boolean false (#1466)
Do not reopen tickets for automated responses (#1529)
Properly handle uppercase file extensions in file field configuration
(#1549)
Fix release of ticket lock when navigating away from ticket view (#1552)
Display FAQ article consistently on client portal (#1553)
Avoid wrapping password reset URLs on text emails (#1558)
Fix field requirement for clients when only required for agents (#1559)
Fix language selection for new email template group (#1563)
Fix incorrect status of new ticket if opened as closed and assigning to
an agent (#1565)
Forbid disabling the only active administrator (#1569)
Searching for tickets searches to midnight of the end date (#1572), thanks
@grintor
Fix rejection of tickets by filter, even if a previous matching filter
would stop on match (#1644)
Fix matching of User / Email Address in ticket filters (#1644)
Properly HTML escape thread bodies when quoting (#1637)
Use department email for agent alerts (#1555)
Skip team assignment alert on new ticket if assigned to an agent (fddb3c70)
Use custom form name as the page title when editing (#1646)


Performance and Security

Fix possible XSS vulnerability in sortable table view pages (#1639)


osTicket v1.9.4

Major New Features

New ticket states (resolved, archived, and deleted) (#1094, #1159)
Custom ticket statuses (#1159)
Custom ticket number formats (#1128)
Full text search capabilities (beta)
Multiselect for choice fields and custom list selections
Phase II Multi-Lingual Support (User Interface) (see
http://i18n.osticket.com and http://jipt.i18n.osticket.com) (#1096)

Active interface translations of 46 languages currently
Popup help tip documentation in all languages
Flags displayed on client portal for manual switch of UI language by
EndUsers
Automatic detection of enduser and agent language preference as
advertised by the browser
Improved PDF ticket printing support, including greater support for
eastern characters such as Thai, Korean, Chinese, and Japanese
Proper support for searching, including breaking words for languages
which do not use word breaks, such as Japanese
Proper user interface layout for right-to-left languages such as Hebrew,
Arabic, and Farsi
Right-to-Left support for the HTML text editor, regardless of the viewing
user’s current language setting
Proper handling of bidirectional text in PDF output and in the ticket
view


Enhancements

Plugins can have custom configurations (#1156)
Upgrade to mPDF to v5.7.3 (#1356)
Add support for PDF fonts in language packs (#1356)
Advanced search improved to support multiple selections, custom status and flags


Improvements

Fix display of text thread entries with HTML characters (<) (#1360)
Fix crash creating new ticket if organization custom data has a selection field (#1361)
Fix footer disappearance on PJAX navigation (#1366)
Fix User Directory not sortable by user status (#1375)
Fix loss of enduser or agent priority selection on new ticket (#1365)
Add validation error if setting EndUser username to an email address (#1368)
Fix skipped validation of some fields (#1369) (regression from rc4)
Fix detection of inline attachments from rich text inputs (#1357)
Fix dropping attachments when updating canned responses (#1357)
Fix PJAX navigation crash in some browsers (#1378)
Fix searching for tickets in the client portal (#1379) (regression from rc4)
Fix crash submitting new ticket as agent with validation errors (#1380)
Fix display of unanswered tickets in open queue (#1384)
Fix incorrect statistics on dashboard page (#1345)
Fix sorting by ticket number if using sequential numbers
Fix threading if HTML is enabled and QR is disabled (#1197)
Export ticket created date (#1201)
Fix duplicate email where a collaborator would receive a confirmation
for his own message (#1235)
Fix multi-line display of checkbox descriptions (#1160)
Fix API validation failure for custom list selections (#1238)
Fix crash adding a new user with a selection field custom data
Fix failed user identification from email headers if References header
is sorted differently be mail client (#1263)
Fix deletion of inline images on pages if draft was not saved (#1288)
Fix corruption of custom date time fields on client portal if using non
US date format (#1320)
Fix corruption of email mailbox if improperly encoded as ISO-8859-1
without RFC 2047 charset hint (#1332)
Fix occasional MySQL Commands OOS error from ORM (#1334)


Performance and Security

Fix possible XSS vulnerability in email template management (#1163)


osTicket v1.9.3

Enhancements