WHATSNEW.md

Interface with osTicket via HTTP requests. Starting with version 1.7,
tickets are createable by submitting an HTTP POST request to either

    /api/tickets.xml
    /api/tickets.json

The API can also be used to pipe emails into the osTicket system. Use the
included `automail.php` or `automail.pl` script to pipe emails to the
system, or post raw email messages directly to

    /api/tickets.email

Use of the API requires an API key, which can be created and configured in
the admin panel of the support system.

For technical details, please refer to [API Docs] (setup/doc/api.md).

Geeky New Features
==================

Unicode
-------
Better and more consistent international text handling

Flexible Template Variables
---------------------------
Template variables have been redesigned to be more flexible. They have been
integrated into the respective object classes so that an object as well as
its properties can be represented in template variables. For instance
%{ticket.staff.name}