class.thread.php

    function add($vars, &$errors) {

        if(!$vars || !is_array($vars) || !$vars['ticketId'])
            $errors['err'] = 'Missing or invalid data';
        elseif(!$vars['message'])
            $errors['message'] = 'Message required';

        if($errors) return false;

        $vars['type'] = 'M';
        $vars['body'] = $vars['message'];

        if (!$vars['poster']
                && $vars['userId']
                && ($user = User::lookup($vars['userId'])))
            $vars['poster'] = (string) $user->getName();

        return ThreadEntry::add($vars);
    }

    function lookup($id, $tid=0, $type='M') {

        return ($id
                && is_numeric($id)
                && ($m = new Message($id, $tid))
                && $m->getId()==$id
                )?$m:null;
    }

    function lastByTicketId($ticketId) {
        return self::byTicketId($ticketId);
    }

    function firstByTicketId($ticketId) {
        return self::byTicketId($ticketId, false);
    }

    function byTicketId($ticketId, $last=true) {

        $sql=' SELECT thread.id FROM '.TICKET_THREAD_TABLE.' thread '
            .' WHERE thread_type=\'M\' AND thread.ticket_id = '.db_input($ticketId)
            .sprintf(' ORDER BY thread.id %s LIMIT 1', $last ? 'DESC' : 'ASC');

        if (($res = db_query($sql)) && ($id = db_result($res)))
            return Message::lookup($id);

        return null;
    }
}

/* Response - Ticket thread entry of type response */
class Response extends ThreadEntry {

    function Response($id, $ticketId=0) {
        parent::ThreadEntry($id, 'R', $ticketId);
    }

    function getSubject() {
        return $this->getTitle();
    }

    function getRespondent() {
        return $this->getStaff();
    }

    function create($vars, &$errors) {
        return self::lookup(self::add($vars, $errors));
    }

    function add($vars, &$errors) {

        if(!$vars || !is_array($vars) || !$vars['ticketId'])
            $errors['err'] = 'Missing or invalid data';
        elseif(!$vars['response'])
            $errors['response'] = 'Response required';

        if($errors) return false;

        $vars['type'] = 'R';
        $vars['body'] = $vars['response'];
        if(!$vars['pid'] && $vars['msgId'])
            $vars['pid'] = $vars['msgId'];

        if (!$vars['poster']
                && $vars['staffId']
                && ($staff = Staff::lookup($vars['staffId'])))
            $vars['poster'] = (string) $staff->getName();

        return ThreadEntry::add($vars);
    }


    function lookup($id, $tid=0, $type='R') {

        return ($id
                && is_numeric($id)
                && ($r = new Response($id, $tid))
                && $r->getId()==$id
                )?$r:null;
    }
}

/* Note - Ticket thread entry of type note (Internal Note) */
class Note extends ThreadEntry {

    function Note($id, $ticketId=0) {
        parent::ThreadEntry($id, 'N', $ticketId);
    }

    function getMessage() {
        return $this->getBody();
    }

    /* static */
    function create($vars, &$errors) {
        return self::lookup(self::add($vars, $errors));
    }

    function add($vars, &$errors) {

        //Check required params.
        if(!$vars || !is_array($vars) || !$vars['ticketId'])
            $errors['err'] = 'Missing or invalid data';
        elseif(!$vars['note'])
            $errors['note'] = 'Note required';

        if($errors) return false;

        //TODO: use array_intersect_key  when we move to php 5 to extract just what we need.
        $vars['type'] = 'N';
        $vars['body'] = $vars['note'];

        return ThreadEntry::add($vars);
    }

    function lookup($id, $tid=0, $type='N') {

        return ($id
                && is_numeric($id)
                && ($n = new Note($id, $tid))
                && $n->getId()==$id
                )?$n:null;
    }
}

class ThreadBody /* extends SplString */ {

    static $types = array('text', 'html');

    var $body;
    var $type;
    var $stripped_images = array();

    function __construct($body, $type='text') {
        $type = strtolower($type);
        if (!in_array($type, static::$types))
            throw new Exception($type.': Unsupported ThreadBody type');
        $this->body = (string) $body;
        $this->type = $type;
    }

    function convertTo($type) {
        if ($type === $this->type)
            return $this;

        $conv = $this->type . ':' . strtolower($type);
        switch ($conv) {
        case 'text:html':
            return new ThreadBody(sprintf('<pre>%s</pre>',
                Format::htmlchars($this->body)), $type);
        case 'html:text':
            return new ThreadBody(Format::html2text((string) $this), $type);
        }
    }

    function stripQuotedReply($tag) {

        //Strip quoted reply...on emailed  messages
        if (!$tag || strpos($this->body, $tag) === false)
            return;

        // Capture a list of inline images
        $images_before = $images_after = array();
        preg_match_all('/src="cid:([\w_-]+)(?:@|")/', $this->body, $images_before,
            PREG_PATTERN_ORDER);

        // Strip the quoted part of the body
        if ((list($msg) = explode($tag, $this->body, 2)) && trim($msg)) {
            $this->body = $msg;

            // Capture a list of dropped inline images
            if ($images_before) {
                preg_match_all('/src="cid:([\w_-]+)(?:@|")/', $this->body,
                    $images_after, PREG_PATTERN_ORDER);
                $this->stripped_images = array_diff($images_before[1],
                    $images_after[1]);
            }
        }
    }

    function getStrippedImages() {
        return $this->stripped_images;
    }

    function __toString() {
        return $this->body;
    }
}

class TextThreadBody extends ThreadBody {
    function __construct($body) {
        parent::__construct(Format::stripEmptyLines($body), 'text');
    }
}
class HtmlThreadBody extends ThreadBody {
    function __construct($body) {
        $body = trim($body, " <>br/\t\n\r") ? Format::safe_html($body) : '';
        parent::__construct($body, 'html');
    }
}
?>