tickets.inc.php

<?php
$search = SavedSearch::create();
$tickets = TicketModel::objects();
$clear_button = false;
// Add "other" fields (via $_POST['other'][])

switch(strtolower($_REQUEST['status'])){ //Status is overloaded
case 'closed':
    $status='closed';
    $results_type=__('Closed Tickets');
    $showassigned=true; //closed by.
    break;
case 'overdue':
    $status='open';
    $results_type=__('Overdue Tickets');
    $tickets->filter(array('isoverdue'=>1));
    break;
case 'assigned':
    $status='open';
    $staffId=$thisstaff->getId();
    $results_type=__('My Tickets');
    $tickets->filter(array('staff_id'=>$thisstaff->getId()));
    break;
case 'answered':
    $status='open';
    $showanswered=true;
    $results_type=__('Answered Tickets');
    $tickets->filter(array('isanswered'=>1));
    break;
default:
    if (isset($_GET['clear_filter']))
        unset($_SESSION['advsearch']);
    if (isset($_SESSION['advsearch'])) {
        $form = $search->getForm();
            $form->loadState($_SESSION['advsearch']);
        $tickets = $search->mangleQuerySet($tickets, $form);
        $results_type=__('Advanced Search')
            . '<a class="action-button" href="?clear_filter"><i class="icon-ban-circle"></i> <em>' . __('clear') . '</em></a>';
        break;
    }
    // Fall-through and show open tickets
case 'open':
    $status='open';
    $results_type=__('Open Tickets');
    $tickets->filter(array('isanswered'=>0));
    break;
}

// Apply primary ticket status
if ($status)
    $tickets->filter(array('status__state'=>$status));

// Impose visibility constraints
// ------------------------------------------------------------
// -- Open and assigned to me
$visibility = array(
    new Q(array('status__state'=>'open', 'staff_id' => $thisstaff->getId()))
);
// -- Routed to a department of mine
if (!$thisstaff->showAssignedOnly() && ($depts=$thisstaff->getDepts()))
    $visibility[] = new Q(array('dept_id__in' => $depts));
// -- Open and assigned to a team of mine
if (($teams = $thisstaff->getTeams()) && count(array_filter($teams)))
    $visibility[] = new Q(array(
        'team_id__in' => array_filter($teams), 'status__state'=>'open'
    ));
$tickets->filter(Q::any($visibility));

// Select pertinent columns
// ------------------------------------------------------------
$tickets->select_related('lock', 'dept', 'staff', 'user', 'user__default_email', 'topic', 'status', 'cdata', 'cdata__:priority');

// Apply requested quick filter

// Apply requested sorting

// Apply requested pagination
$pagelimit=($_GET['limit'] && is_numeric($_GET['limit']))?$_GET['limit']:PAGE_LIMIT;
$page=($_GET['p'] && is_numeric($_GET['p']))?$_GET['p']:1;
$pageNav=new Pagenate($tickets->count(), $page,$pagelimit);

TicketForm::ensureDynamicDataView();

// Save the query to the session for exporting
$_SESSION[':Q:tickets'] = $tickets;

?>

<!-- SEARCH FORM START -->
<div id='basic_search'>
    <form action="tickets.php" method="get">
    <?php csrf_token(); ?>
    <input type="hidden" name="a" value="search">
    <table>
        <tr>
            <td><input type="text" id="basic-ticket-search" name="query" size=30 value="<?php echo Format::htmlchars($_REQUEST['query']); ?>"
                autocomplete="off" autocorrect="off" autocapitalize="off"></td>
            <td><input type="submit" name="basic_search" class="button" value="<?php echo __('Search'); ?>"></td>
            <td>&nbsp;&nbsp;<a href="#" onclick="javascript:
                $.dialog('ajax.php/tickets/search', 201);"
                >[<?php echo __('advanced'); ?>]</a>&nbsp;<i class="help-tip icon-question-sign" href="#advanced"></i></td>
        </tr>
    </table>
    </form>
</div>
<!-- SEARCH FORM END -->
<div class="clear"></div>
<div style="margin-bottom:20px; padding-top:10px;">
<div>
        <div class="pull-left flush-left">
            <h2><a href="<?php echo Format::htmlchars($_SERVER['REQUEST_URI']); ?>"
                title="<?php echo __('Refresh'); ?>"><i class="icon-refresh"></i> <?php echo
                $results_type.$showing; ?></a></h2>
        </div>
        <div class="pull-right flush-right">

            <?php
            if ($thisstaff->canDeleteTickets()) { ?>
            <a id="tickets-delete" class="action-button pull-right tickets-action"
                href="#tickets/status/delete"><i
            class="icon-trash"></i> <?php echo __('Delete'); ?></a>
            <?php
            } ?>
            <?php
            if ($thisstaff->canManageTickets()) {
                echo TicketStatus::status_options();
            }
            ?>
        </div>
</div>
<div class="clear" style="margin-bottom:10px;"></div>
<form action="tickets.php" method="POST" name='tickets' id="tickets">
<?php csrf_token(); ?>
 <input type="hidden" name="a" value="mass_process" >
 <input type="hidden" name="do" id="action" value="" >
 <input type="hidden" name="status" value="<?php echo Format::htmlchars($_REQUEST['status']); ?>" >
 <table class="list" border="0" cellspacing="1" cellpadding="2" width="940">
    <thead>
        <tr>
            <?php if($thisstaff->canManageTickets()) { ?>
	        <th width="8px">&nbsp;</th>
            <?php } ?>
	        <th width="70">
                <a <?php echo $id_sort; ?> href="tickets.php?sort=ID&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
                    title="<?php echo sprintf(__('Sort by %s %s'), __('Ticket ID'), __($negorder)); ?>"><?php echo __('Ticket'); ?></a></th>
	        <th width="70">
                <a  <?php echo $date_sort; ?> href="tickets.php?sort=date&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
                    title="<?php echo sprintf(__('Sort by %s %s'), __('Date'), __($negorder)); ?>"><?php echo __('Date'); ?></a></th>
	        <th width="280">
                 <a <?php echo $subj_sort; ?> href="tickets.php?sort=subj&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
                    title="<?php echo sprintf(__('Sort by %s %s'), __('Subject'), __($negorder)); ?>"><?php echo __('Subject'); ?></a></th>
            <th width="170">
                <a <?php echo $name_sort; ?> href="tickets.php?sort=name&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
                     title="<?php echo sprintf(__('Sort by %s %s'), __('Name'), __($negorder)); ?>"><?php echo __('From');?></a></th>
            <?php
            if($search && !$status) { ?>
                <th width="60">
                    <a <?php echo $status_sort; ?> href="tickets.php?sort=status&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
                        title="<?php echo sprintf(__('Sort by %s %s'), __('Status'), __($negorder)); ?>"><?php echo __('Status');?></a></th>
            <?php
            } else { ?>
                <th width="60" <?php echo $pri_sort;?>>
                    <a <?php echo $pri_sort; ?> href="tickets.php?sort=pri&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
                        title="<?php echo sprintf(__('Sort by %s %s'), __('Priority'), __($negorder)); ?>"><?php echo __('Priority');?></a></th>
            <?php
            }

            if($showassigned ) {
                //Closed by
                if(!strcasecmp($status,'closed')) { ?>
                    <th width="150">
                        <a <?php echo $staff_sort; ?> href="tickets.php?sort=staff&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
                            title="<?php echo sprintf(__('Sort by %s %s'), __("Closing Agent's Name"), __($negorder)); ?>"><?php echo __('Closed By'); ?></a></th>
                <?php
                } else { //assigned to ?>
                    <th width="150">
                        <a <?php echo $assignee_sort; ?> href="tickets.php?sort=assignee&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
                            title="<?php echo sprintf(__('Sort by %s %s'), __('Assignee'), __($negorder)); ?>"><?php echo __('Assigned To'); ?></a></th>
                <?php
                }
            } else { ?>
                <th width="150">
                    <a <?php echo $dept_sort; ?> href="tickets.php?sort=dept&order=<?php echo $negorder;?><?php echo $qstr; ?>"
                        title="<?php echo sprintf(__('Sort by %s %s'), __('Department'), __($negorder)); ?>"><?php echo __('Department');?></a></th>
            <?php
            } ?>
        </tr>
     </thead>
     <tbody>
        <?php
        // Setup Subject field for display
        $subject_field = TicketForm::objects()->one()->getField('subject');
        $class = "row1";
        $total=0;
        $ids=($errors && $_POST['tids'] && is_array($_POST['tids']))?$_POST['tids']:null;
        $subject_field = TicketForm::objects()->one()->getField('subject');
        foreach ($tickets as $T) {
            $total += 1;
                $tag=$T->staff_id?'assigned':'openticket';
                $flag=null;
                if($T->lock)
                    $flag='locked';
                elseif($T->isoverdue)
                    $flag='overdue';

                $lc='';
                $dept = ($T->dept) ? $T->dept->getLocalName() : '';
                if($showassigned) {
                    if($T->staff_id)
                        $lc=sprintf('<span class="Icon staffAssigned">%s</span>',Format::truncate($T->staff->getName(),40));
                    elseif($row['team_id'])
                        $lc=sprintf('<span class="Icon teamAssigned">%s</span>',Format::truncate($T->team->getName(),40));
                    else
                        $lc=' ';
                }else{
                    $lc=Format::truncate($dept,40);
                }
                $tid=$T->number;
                $subject = Format::truncate($subject_field->display($subject_field->to_php($T->cdata->subject)),40);
                $threadcount=$row['thread_count'];
                if(!strcasecmp($T->status->state,'open') && !$T->isanswered && !$T->lock) {
                    $tid=sprintf('<b>%s</b>',$tid);
                }
                ?>
            <tr id="<?php echo $T->ticket_id; ?>">
                <?php if($thisstaff->canManageTickets()) {

                    $sel=false;
                    if($ids && in_array($T->ticket_id, $ids))
                        $sel=true;
                    ?>
                <td align="center" class="nohover">
                    <input class="ckb" type="checkbox" name="tids[]"
                        value="<?php echo $T->ticket_id; ?>" <?php echo $sel?'checked="checked"':''; ?>>
                </td>
                <?php } ?>
                <td title="<?php echo $T->user->getDefaultEmailAddress(); ?>" nowrap>
                  <a class="Icon <?php echo strtolower($T->source); ?>Ticket ticketPreview" title="Preview Ticket"
                    href="tickets.php?id=<?php echo $T->ticket_id; ?>"><?php echo $tid; ?></a></td>
                <td align="center" nowrap><?php echo Format::datetime($T->getEffectiveDate()); ?></td>
                <td><a <?php if ($flag) { ?> class="Icon <?php echo $flag; ?>Ticket" title="<?php echo ucfirst($flag); ?> Ticket" <?php } ?>
                    href="tickets.php?id=<?php echo $T->ticket_id; ?>"><?php echo $subject; ?></a>
                     <?php
                        if ($threadcount>1)
                            echo "<small>($threadcount)</small>&nbsp;".'<i
                                class="icon-fixed-width icon-comments-alt"></i>&nbsp;';
                        if ($row['collaborators'])
                            echo '<i class="icon-fixed-width icon-group faded"></i>&nbsp;';
                        if ($row['attachments'])
                            echo '<i class="icon-fixed-width icon-paperclip"></i>&nbsp;';
                    ?>
                </td>
                <td nowrap>&nbsp;<?php echo Format::htmlchars(
                        Format::truncate($T->user->getName(), 22, strpos($T->user->getName(), '@'))); ?>&nbsp;</td>
                <?php
                if($search && !$status){
                    $displaystatus=ucfirst($T->status);
                    if(!strcasecmp($T->status->state,'open'))
                        $displaystatus="<b>$displaystatus</b>";
                    echo "<td>$displaystatus</td>";
                } else { ?>
                <td class="nohover" align="center" style="background-color:<?php echo $T->cdata->{':priority'}->priority_color; ?>;">
                    <?php echo $T->cdata->{':priority'}->priority_desc; ?></td>
                <?php
                }
                ?>
                <td nowrap>&nbsp;<?php echo $lc; ?></td>
            </tr>
            <?php
            } //end of foreach
        if (!$total)
            $ferror=__('There are no tickets matching your criteria.');
        ?>
    </tbody>
    <tfoot>
     <tr>
        <td colspan="7">
            <?php if($total && $thisstaff->canManageTickets()){ ?>
            <?php echo __('Select');?>:&nbsp;
            <a id="selectAll" href="#ckb"><?php echo __('All');?></a>&nbsp;&nbsp;
            <a id="selectNone" href="#ckb"><?php echo __('None');?></a>&nbsp;&nbsp;
            <a id="selectToggle" href="#ckb"><?php echo __('Toggle');?></a>&nbsp;&nbsp;
            <?php }else{
                echo '<i>';
                echo $ferror?Format::htmlchars($ferror):__('Query returned 0 results.');
                echo '</i>';
            } ?>
        </td>
     </tr>
    </tfoot>
    </table>
    <?php
    if($total>0){ //if we actually had any tickets returned.
        echo '<div>&nbsp;'.__('Page').':'.$pageNav->getPageLinks().'&nbsp;';
        echo '<a class="export-csv no-pjax" href="?a=export&h='
            .$hash.'&status='.$_REQUEST['status'] .'">'.__('Export').'</a>&nbsp;<i class="help-tip icon-question-sign" href="#export"></i></div>';
    } ?>
    </form>
</div>

<div style="display:none;" class="dialog" id="confirm-action">
    <h3><?php echo __('Please Confirm');?></h3>
    <a class="close" href=""><i class="icon-remove-circle"></i></a>
    <hr/>
    <p class="confirm-action" style="display:none;" id="mark_overdue-confirm">
        <?php echo __('Are you sure want to flag the selected tickets as <font color="red"><b>overdue</b></font>?');?>
    </p>
    <div><?php echo __('Please confirm to continue.');?></div>
    <hr style="margin-top:1em"/>
    <p class="full-width">
        <span class="buttons pull-left">
            <input type="button" value="<?php echo __('No, Cancel');?>" class="close">
        </span>
        <span class="buttons pull-right">
            <input type="button" value="<?php echo __('Yes, Do it!');?>" class="confirm">
        </span>
     </p>
    <div class="clear"></div>
</div>
<script type="text/javascript">
$(function() {
    $(document).off('.tickets');
    $(document).on('click.tickets', 'a.tickets-action', function(e) {
        e.preventDefault();
        var count = checkbox_checker($('form#tickets'), 1);
        if (count) {
            var url = 'ajax.php/'
            +$(this).attr('href').substr(1)
            +'?count='+count
            +'&_uid='+new Date().getTime();
            $.dialog(url, [201], function (xhr) {
                window.location.href = window.location.href;
             });
        }
        return false;
    });
});
</script>