Newer
Older
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
<?php
if(!defined('OSTSCPINC') || !$thisstaff || !@$thisstaff->isStaff()) die('Access Denied');
$qstr='&'; //Query string collector
if($_REQUEST['status']) { //Query string status has nothing to do with the real status used below; gets overloaded.
$qstr.='status='.urlencode($_REQUEST['status']);
}
//See if this is a search
$search=($_REQUEST['a']=='search');
$searchTerm='';
//make sure the search query is 3 chars min...defaults to no query with warning message
if($search) {
$searchTerm=$_REQUEST['query'];
if( ($_REQUEST['query'] && strlen($_REQUEST['query'])<3)
|| (!$_REQUEST['query'] && isset($_REQUEST['basic_search'])) ){ //Why do I care about this crap...
$search=false; //Instead of an error page...default back to regular query..with no search.
$errors['err']='Search term must be more than 3 chars';
$searchTerm='';
}
}
$showoverdue=$showanswered=$showassigned=false;
$staffId=0; //Nothing for now...TODO: Allow admin and manager to limit tickets to single staff level.
//show Assigned To column, if enabled. Admins and managers can overwrite system settings!
$showassigned=(($cfg->showAssignedTickets() || $thisstaff->showAssignedTickets()) && !$search);
//Get status we are actually going to use on the query...making sure it is clean!
$status=null;
switch(strtolower($_REQUEST['status'])){ //Status is overloaded
case 'open':
$status='open';
break;
case 'closed':
$status='closed';
$showassigned=false;
break;
case 'overdue':
$status='open';
$showoverdue=true;
$results_type='Overdue Tickets';
break;
case 'assigned':
$status='open';
$staffId=$thisstaff->getId();
break;
case 'answered':
$status='open';
$showanswered=true;
$results_type='Answered Tickets';
break;
default:
if(!$search)
$status='open';
}
$qwhere ='';
/*
STRICT DEPARTMENTS BASED PERMISSION!
User can also see tickets assigned to them regardless of the ticket's dept.
*/
$depts=$thisstaff->getDepts();
$qwhere =' WHERE ( '
.' ticket.dept_id IN ('.($depts?implode(',',$depts):0).') OR ticket.staff_id='.$thisstaff->getId();
if(($teams=$thisstaff->getTeams()) && count(array_filter($teams)))
$qwhere.=' OR ticket.team_id IN('.implode(',',array_filter($teams)).') ';
$qwhere .= ' )';
//STATUS
if($status){
$qwhere.=' AND status='.db_input(strtolower($status));
}
//Overloaded sub-statuses - you've got to just have faith!
if($staffId && ($staffId==$thisstaff->getId())) { //Staff's assigned tickets.
$results_type='Assigned Tickets';
$qwhere.=' AND ticket.staff_id='.db_input($staffId);
$showassigned=false; //My tickets...already assigned to the staff.
}elseif($showoverdue) { //overdue
$qwhere.=' AND isoverdue=1 ';
}elseif($showanswered) { ////Answered
$qwhere.=' AND isanswered=1 ';
}elseif(!$search && !$cfg->showAnsweredTickets() && !strcasecmp($status,'open')) {
$qwhere.=' AND isanswered=0 ';
}
//******* Showing assigned tickets? (don't confuse it with show assigned To column). F'it it's confusing - just trust me! ***/
if(!($cfg->showAssignedTickets() || $thisstaff->showAssignedTickets()) && strcasecmp($status,'closed'))
$sql.=' AND (ticket.staff_id=0 OR ticket.staff_id='.db_input($thisstaff->getId()).') ';
//Search?? Somebody...get me some coffee
$deep_search=false;
if($search):
$qstr.='&a='.urlencode($_REQUEST['a']);
$qstr.='&t='.urlencode($_REQUEST['t']);
if(isset($_REQUEST['advance_search'])){ //advance search box!
$qstr.='&advance_search=Search';
}
//query
if($searchTerm){
$qstr.='&query='.urlencode($searchTerm);
$queryterm=db_real_escape($searchTerm,false); //escape the term ONLY...no quotes.
if(is_numeric($searchTerm)){
$qwhere.=" AND ticket.ticketID LIKE '$queryterm%'";
}elseif(strpos($searchTerm,'@') && Validator::is_email($searchTerm)){ //pulling all tricks!
$qwhere.=" AND ticket.email='$queryterm'";
}else{//Deep search!
//This sucks..mass scan! search anything that moves!
$deep_search=true;
if($_REQUEST['stype'] && $_REQUEST['stype']=='FT') { //Using full text on big fields.
$qwhere.=" AND ( ticket.email LIKE '%$queryterm%'".
" OR ticket.name LIKE '%$queryterm%'".
" OR ticket.subject LIKE '%$queryterm%'".
" OR note.title LIKE '%$queryterm%'".
" OR MATCH(message.message) AGAINST('$queryterm')".
" OR MATCH(response.response) AGAINST('$queryterm')".
" OR MATCH(note.note) AGAINST('$queryterm')".
' ) ';
}else{
$qwhere.=" AND ( ticket.email LIKE '%$queryterm%'".
" OR ticket.name LIKE '%$queryterm%'".
" OR ticket.subject LIKE '%$queryterm%'".
" OR message.message LIKE '%$queryterm%'".
" OR response.response LIKE '%$queryterm%'".
" OR note.note LIKE '%$queryterm%'".
" OR note.title LIKE '%$queryterm%'".
' ) ';
}
}
}
//department
if($_REQUEST['dept'] && in_array($_REQUEST['dept'],$thisstaff->getDepts())) {
//This is dept based search..perm taken care above..put the sucker in.
$qwhere.=' AND ticket.dept_id='.db_input($_REQUEST['dept']);
$qstr.='&dept='.urlencode($_REQUEST['dept']);
}
//Teams
if($_REQUEST['team'] && ($thisuser->isadmin() || in_array($_REQUEST['team'],$thisuser->getTeams()))) {
$qwhere.=' AND ticket.team_id='.db_input($_REQUEST['team']);
$qstr.='&team='.urlencode($_REQUEST['team']);
}
//dates
$startTime =($_REQUEST['startDate'] && (strlen($_REQUEST['startDate'])>=8))?strtotime($_REQUEST['startDate']):0;
$endTime =($_REQUEST['endDate'] && (strlen($_REQUEST['endDate'])>=8))?strtotime($_REQUEST['endDate']):0;
if( ($startTime && $startTime>time()) or ($startTime>$endTime && $endTime>0)){
$errors['err']='Entered date span is invalid. Selection ignored.';
$startTime=$endTime=0;
}else{
//Have fun with dates.
if($startTime){
$qwhere.=' AND ticket.created>=FROM_UNIXTIME('.$startTime.')';
$qstr.='&startDate='.urlencode($_REQUEST['startDate']);
}
if($endTime){
$qwhere.=' AND ticket.created<=FROM_UNIXTIME('.$endTime.')';
$qstr.='&endDate='.urlencode($_REQUEST['endDate']);
}
}
endif;
$sortOptions=array('date'=>'ticket.created','ID'=>'ticketID','pri'=>'priority_urgency','name'=>'ticket.name',
'subj'=>'ticket.subject','status'=>'ticket.status','assignee'=>'assigned','staff'=>'staff');
$orderWays=array('DESC'=>'DESC','ASC'=>'ASC');
//Sorting options...
$order_by=$order=null;
if($_REQUEST['sort'] && $sortOptions[$_REQUEST['sort']])
$order_by =$sortOptions[$_REQUEST['sort']];
if($_REQUEST['order'] && $orderWays[strtoupper($_REQUEST['order'])])
$order=$orderWays[strtoupper($_REQUEST['order'])];
if(!$order_by && $showanswered) {
$order_by='ticket.lastresponse, ticket.created'; //No priority sorting for answered tickets.
}elseif(!$order_by && !strcasecmp($status,'closed')){
$order_by='ticket.closed, ticket.created'; //No priority sorting for closed tickets.
}
$order_by =$order_by?$order_by:'priority_urgency, effective_date, ticket.created';
$order=$order?$order:'ASC';
if($order_by && strpos($order_by,','))
$order_by=str_replace(','," $order,",$order_by);
$sort=$_REQUEST['sort']?strtolower($_REQUEST['sort']):'urgency'; //Urgency is not on display table.
$x=$sort.'_sort';
$$x=' class="'.strtolower($order).'" ';
if($_GET['limit'])
$qstr.='&limit='.urlencode($_GET['limit']);
$qselect ='SELECT DISTINCT ticket.ticket_id,lock_id,ticketID,ticket.dept_id,ticket.staff_id,ticket.team_id '
.' ,ticket.subject,ticket.name,ticket.email,dept_name '
.' ,ticket.status,ticket.source,isoverdue,isanswered,ticket.created,pri.* ';
$qfrom=' FROM '.TICKET_TABLE.' ticket '.
' LEFT JOIN '.DEPT_TABLE.' dept ON ticket.dept_id=dept.dept_id ';
if($search && $deep_search) {
$sjoin=' LEFT JOIN '.TICKET_MESSAGE_TABLE.' message ON (ticket.ticket_id=message.ticket_id )'
.' LEFT JOIN '.TICKET_RESPONSE_TABLE.' response ON (ticket.ticket_id=response.ticket_id )'
.' LEFT JOIN '.TICKET_NOTE_TABLE.' note ON (ticket.ticket_id=note.ticket_id ) ';
}
$qgroup=' GROUP BY ticket.ticket_id';
//get ticket count based on the query so far..
$total=db_count("SELECT count(DISTINCT ticket.ticket_id) $qfrom $sjoin $qwhere");
//pagenate
$pagelimit=($_GET['limit'] && is_numeric($_GET['limit']))?$_GET['limit']:PAGE_LIMIT;
$page=($_GET['p'] && is_numeric($_GET['p']))?$_GET['p']:1;
$pageNav=new Pagenate($total,$page,$pagelimit);
$pageNav->setURL('tickets.php',$qstr.'&sort='.urlencode($_REQUEST['sort']).'&order='.urlencode($_REQUEST['order']));
//ADD attachment,priorities, lock and other crap
$qselect.=' ,count(attach.attach_id) as attachments '
.' ,count(DISTINCT message.msg_id) as messages '
.' ,count(DISTINCT response.response_id) as responses '
.' ,count(DISTINCT note.note_id) as notes '
.' ,IF(ticket.reopened is NULL,IF(ticket.lastmessage is NULL,ticket.created,ticket.lastmessage),ticket.reopened) as effective_date '
.' ,CONCAT_WS(" ", staff.firstname, staff.lastname) as staff, team.name as team '
.' ,IF(staff.staff_id IS NULL,team.name,CONCAT_WS(" ", staff.lastname, staff.firstname)) as assigned ';
$qfrom.=' LEFT JOIN '.TICKET_PRIORITY_TABLE.' pri ON (ticket.priority_id=pri.priority_id) '
.' LEFT JOIN '.TICKET_LOCK_TABLE.' tlock ON (ticket.ticket_id=tlock.ticket_id AND tlock.expire>NOW()
AND tlock.staff_id!='.db_input($thisstaff->getId()).') '
.' LEFT JOIN '.TICKET_ATTACHMENT_TABLE.' attach ON (ticket.ticket_id=attach.ticket_id) '
.' LEFT JOIN '.TICKET_MESSAGE_TABLE.' message ON (ticket.ticket_id=message.ticket_id) '
.' LEFT JOIN '.TICKET_RESPONSE_TABLE.' response ON (ticket.ticket_id=response.ticket_id) '
.' LEFT JOIN '.TICKET_NOTE_TABLE.' note ON (ticket.ticket_id=note.ticket_id ) '
.' LEFT JOIN '.STAFF_TABLE.' staff ON (ticket.staff_id=staff.staff_id) '
.' LEFT JOIN '.TEAM_TABLE.' team ON (ticket.team_id=team.team_id) ';
$query="$qselect $qfrom $qwhere $qgroup ORDER BY $order_by $order LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
//echo $query;
$hash = md5($query);
$_SESSION['search_'.$hash] = $query;
$res = db_query($query);
$showing=db_num_rows($res)?$pageNav->showing():"";
if(!$results_type) {
$results_type=($search)?'Search Results':ucfirst($status).' Tickets';
}
$negorder=$order=='DESC'?'ASC':'DESC'; //Negate the sorting..
$basic_display=!isset($_REQUEST['advance_search'])?true:false;
//YOU BREAK IT YOU FIX IT.
?>
<!-- SEARCH FORM START -->
<div id='basic' style="display:<?php echo $basic_display?'block':'none'; ?>">
<form action="tickets.php" method="get">
<input type="hidden" name="a" value="search">
<table>
<tr>
<td><input type="text" id="ticket-search" name="query" size=30 value="<?php echo Format::htmlchars($_REQUEST['query']); ?>"></td>
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
<td><input type="submit" name="basic_search" class="button" value="Search"></td>
</tr>
</table>
</form>
</div>
<div id='advance' style="display:<?php echo $basic_display?'none':'block'; ?>">
<form action="tickets.php" method="get">
<input type="hidden" name="a" value="search">
<table>
<tr>
<td>Query: </td><td><input type="text" id="query" name="query" value="<?php echo Format::htmlchars($_REQUEST['query']); ?>"></td>
<td>Dept:</td>
<td><select name="dept"><option value=0>All Departments</option>
<?php
//Showing only departments the user has access to...
$sql='SELECT dept_id,dept_name FROM '.DEPT_TABLE;
if(!$thisstaff->isadmin())
$sql.=' WHERE dept_id IN ('.implode(',',$thisstaff->getDepts()).')';
$depts= db_query($sql);
while (list($deptId,$deptName) = db_fetch_row($depts)){
$selected = ($_GET['dept']==$deptId)?'selected':''; ?>
<option value="<?php echo $deptId; ?>"<?php echo $selected; ?>><?php echo $deptName; ?></option>
<?php
} ?>
</select>
</td>
<td>Status is:</td><td>
<select name="status">
<option value='any' selected >Any status</option>
<option value="open" <?php echo !strcasecmp($_REQUEST['status'],'Open')?'selected':''; ?>>Open</option>
<option value="overdue" <?php echo !strcasecmp($_REQUEST['status'],'overdue')?'selected':''; ?>>Overdue</option>
<option value="closed" <?php echo !strcasecmp($_REQUEST['status'],'Closed')?'selected':''; ?>>Closed</option>
</select>
</td>
</tr>
</table>
<div>
Date Span:
From <input id="sd" name="startDate" value="<?php echo Format::htmlchars($_REQUEST['startDate']); ?>"
onclick="event.cancelBubble=true;calendar(this);" autocomplete=OFF>
<a href="#" onclick="event.cancelBubble=true;calendar(getObj('sd')); return false;"><img src='images/cal.png'border=0 alt=""></a>
to
<input id="ed" name="endDate" value="<?php echo Format::htmlchars($_REQUEST['endDate']); ?>"
onclick="event.cancelBubble=true;calendar(this);" autocomplete=OFF >
<a href="#" onclick="event.cancelBubble=true;calendar(getObj('ed')); return false;"><img src='images/cal.png'border=0 alt=""></a>
</div>
<table>
<tr>
<td>Type:</td>
<td>
<select name="stype">
<option value="LIKE" <?php echo (!$_REQUEST['stype'] || $_REQUEST['stype'] == 'LIKE') ?'selected':''; ?>>Scan (%)</option>
<option value="FT"<?php echo $_REQUEST['stype'] == 'FT'?'selected':''; ?>>Fulltext</option>
</select>
</td>
<td>Sort by:</td><td>
<?php
$sort=$_GET['sort']?$_GET['sort']:'date';
?>
<select name="sort">
<option value="ID" <?php echo $sort== 'ID' ?'selected':''; ?>>Ticket #</option>
<option value="pri" <?php echo $sort == 'pri' ?'selected':''; ?>>Priority</option>
<option value="date" <?php echo $sort == 'date' ?'selected':''; ?>>Date</option>
<option value="dept" <?php echo $sort == 'dept' ?'selected':''; ?>>Dept.</option>
</select>
<select name="order">
<option value="DESC"<?php echo $_REQUEST['order'] == 'DESC' ?'selected':''; ?>>Descending</option>
<option value="ASC"<?php echo $_REQUEST['order'] == 'ASC'?'selected':''; ?>>Ascending</option>
</select>
</td>
<td>Results Per Page:</td><td>
<select name="limit">
<?php
$sel=$_REQUEST['limit']?$_REQUEST['limit']:15;
for ($x = 5; $x <= 25; $x += 5) { ?>
<option value="<?php echo $x; ?>" <?php echo ($sel==$x )?'selected':''; ?>><?php echo $x; ?></option>
<?php } ?>
</select>
</td>
<td>
<input type="submit" name="advance_search" class="button" value="Search">
[ <a href="#" onClick="showHide('advance','basic'); return false;" >Basic</a> ]
</td>
</tr>
</table>
</form>
</div>
<!-- SEARCH FORM END -->
<div class="clear"></div>
<div style="margin-bottom:20px">
<form action="tickets.php" method="POST" name='tickets' onSubmit="return checkbox_checker(this,1,0);">
<a class="refresh" href="<?php echo $_SERVER['REQUEST_URI']; ?>">Refresh</a>
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
<input type="hidden" name="a" value="mass_process" >
<input type="hidden" name="status" value="<?php echo $status; ?>" >
<table class="list" border="0" cellspacing="1" cellpadding="2" width="940">
<caption><?php echo $showing; ?> <?php echo $results_type; ?></caption>
<thead>
<tr>
<?php if($thisstaff->canManageTickets()) { ?>
<th width="8px"> </th>
<?php } ?>
<th width="70">
<a <?php echo $id_sort; ?> href="tickets.php?sort=ID&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
title="Sort By Ticket ID <?php echo $negorder; ?>">Ticket</a></th>
<th width="70">
<a <?php echo $date_sort; ?> href="tickets.php?sort=date&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
title="Sort By Date <?php echo $negorder; ?>">Date</a></th>
<th width="280">
<a <?php echo $subj_sort; ?> href="tickets.php?sort=subj&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
title="Sort By Subject <?php echo $negorder; ?>">Subject</a></th>
<th width="170">
<a <?php echo $name_sort; ?> href="tickets.php?sort=name&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
title="Sort By Name <?php echo $negorder; ?>">From</a></th>
<?php
if($search && !$status) { ?>
<th width="60">
<a <?php echo $status_sort; ?> href="tickets.php?sort=status&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
title="Sort By Status <?php echo $negorder; ?>">Status</a></th>
<?php
} else { ?>
<th width="60" <?=$pri_sort?>>
<a <?php echo $pri_sort; ?> href="tickets.php?sort=pri&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
title="Sort By Priority <?php echo $negorder; ?>">Priority</a></th>
<?php
}
if($showassigned){ ?>
<th width="150">
<a <?php echo $assignee_sort; ?> href="tickets.php?sort=assignee&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
title="Sort By Assignee <?php echo $negorder;?>">Assigned To</a></th>
<?}elseif(!strcasecmp($status,'closed')){?>
<th width="150">
<a <?php echo $staff_sort; ?> href="tickets.php?sort=staff&order=<?php echo $negorder; ?><?php echo $qstr; ?>"
title="Sort By Closing Staff Name <?php echo $negorder; ?>">Closed By</a></th>
<?}else{?>
<th width="150">
<a <?=$dept_sort?> href="tickets.php?sort=dept&order=<?=$negorder?><?=$qstr?>"
title="Sort By Department <?=$negorder?>">Department</a></th>
<?}?>
</tr>
</thead>
<tbody>
<?php
$class = "row1";
$total=0;
if($res && ($num=db_num_rows($res))):
while ($row = db_fetch_array($res)) {
$tag=$row['staff_id']?'assigned':'openticket';
$flag=null;
if($row['lock_id'])
$flag='locked';
elseif($row['isoverdue'])
$flag='overdue';
$lc='';
if($showassigned || !strcasecmp($status,'closed')) {
if($row['staff_id'])
$lc=sprintf('<span class="Icon staffAssigned">%s</span>',Format::truncate($row['staff'],40));
elseif($row['team_id'])
$lc=sprintf('<span class="Icon teamAssigned">%s</span>',Format::truncate($row['team'],40));
else
$lc=' ';
}else{
$lc=Format::truncate($row['dept_name'],40);
}
$tid=$row['ticketID'];
$subject = Format::truncate($row['subject'],40);
$threadcount=$row['messages']+$row['responses'];
if(!strcasecmp($row['status'],'open') && !$row['isanswered'] && !$row['lock_id']) {
$tid=sprintf('<b>%s</b>',$tid);
}
?>
<tr id="<?php echo $row['ticket_id']; ?>">
<?php if($thisstaff->canManageTickets()) { ?>
<td align="center" class="nohover">
<input type="checkbox" name="tids[]" value="<?php echo $row['ticket_id']; ?>" onClick="highLight(this.value,this.checked);">
</td>
<?php } ?>
<td align="center" title="<?php echo $row['email']; ?>" nowrap>
<a class="Icon <?php echo strtolower($row['source']); ?>Ticket ticketPreview" title="Preview Ticket"
href="tickets.php?id=<?php echo $row['ticket_id']; ?>"><?php echo $tid; ?></a></td>
<td align="center" nowrap><?php echo Format::db_date($row['created']); ?></td>
<td><a <?php if($flag) { ?> class="Icon <?php echo $flag; ?>Ticket" title="<?php echo ucfirst($flag); ?> Ticket" <?php } ?>
href="tickets.php?id=<?php echo $row['ticket_id']; ?>"><?php echo $subject; ?></a>
<?php echo ($threadcount>1)?" <small>($threadcount)</small> ":''?>
<?php echo $row['attachments']?"<span class='Icon file'> </span>":''; ?>
</td>
<td nowrap> <?php echo Format::truncate($row['name'],22,strpos($row['name'],'@')); ?> </td>
<?php
if($search && !$status){
$displaystatus=ucfirst($row['status']);
if(!strcasecmp($row['status'],'open'))
$displaystatus="<b>$displaystatus</b>";
echo "<td>$displaystatus</td>";
} else { ?>
<td class="nohover" align="center" style="background-color:<?php echo $row['priority_color']; ?>;">
<?php echo $row['priority_desc']; ?></td>
<?php
}
?>
<td nowrap> <?php echo $lc; ?></td>
</tr>
<?php
} //end of while.
else: //not tickets found!! set fetch error.
$ferror='Query returned 0 results.';
endif; ?>
</tbody>
<tfoot>
<tr>
<td colspan="7">
<?php if($res && $num){ ?>
Select:
<a href="#" onclick="return select_all(document.forms['tickets'],true)">All</a>
<a href="#" onclick="return reset_all(document.forms['tickets'])">None</a>
<a href="#" onclick="return toogle_all(document.forms['tickets'],true)">Toggle</a>
<?php }else{
echo $ferror?Format::htmlchars($ferror):'Query returned 0 results.';
} ?>
</td>
</tr>
</tfoot>
</table>
<?php
if($num>0){ //if we actually had any tickets returned.
echo '<div> Page:'.$pageNav->getPageLinks().' ';
echo '<a class="export-csv" href="?a=export&h='
.$hash.'&status='.$_REQUEST['status'] .'">Export</a></div>';
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
?>
<?php
if($thisstaff->canManageTickets()) { ?>
<p class="centered">
<?php
$status=$_REQUEST['status']?$_REQUEST['status']:$status;
switch (strtolower($status)) {
case 'closed': ?>
<input class="button" type="submit" name="reopen" value="Reopen"
onClick=' return confirm("Are you sure you want to reopen selected tickets?");'>
<?php
break;
case 'open':
case 'answered':
case 'assigned':
?>
<input class="button" type="submit" name="overdue" value="Overdue"
onClick=' return confirm("Are you sure you want to mark selected tickets overdue/stale?");'>
<input class="button" type="submit" name="close" value="Close"
onClick=' return confirm("Are you sure you want to close selected tickets?");'>
<?php
break;
default: //search??
?>
<input class="button" type="submit" name="close" value="Close"
onClick=' return confirm("Are you sure you want to close selected tickets?");'>
<input class="button" type="submit" name="reopen" value="Reopen"
onClick=' return confirm("Are you sure you want to reopen selected tickets?");'>
<?php
}
if($thisstaff->canDeleteTickets()) { ?>
<input class="button" type="submit" name="delete" value="Delete"
onClick=' return confirm("Are you sure you want to DELETE selected tickets?");'>
<?php } ?>
</p>
<?php
}
} ?>
</form>
</div>