ticket.autoresp.yaml

#
# Email template: ticket.autoresp.yaml
#
# Sent to a user when a new ticket is created
#
---
notes: |
    Sent to a user when a new ticket is created

subject: |
    Support Ticket Opened
body: |
    <h3><strong>Dear %{recipient.name.first},</strong></h3>
    Our customer care team has created a ticket,
    <a href="%{recipient.ticket_link}">#%{ticket.number}</a> on your behalf,
    with the following details and summary: <br>
    <br>
    Subject: <strong>%{ticket.subject}</strong><br>
    Submitted:<strong> <strong>%{ticket.create_date}</strong></strong>
    <br>
    <br>
    %{message}
    <br>
    <br>
    A representative will follow-up with you as soon as possible. You can
    <a href="%{recipient.ticket_link}">view this ticket's progress
    online</a>.
    <br>
    <br>
    <div style="color: rgb(127, 127, 127)">
    Your %{company.name} Team,
    <br>
    %{signature}
    </div>
    <hr>
    <div style="color: rgb(127, 127, 127); font-size: small; "><em>If you
    wish to provide additional comments or information regarding the issue,
    please reply to this email or <a href="%{recipient.ticket_link}"><span
    style="color: rgb(84, 141, 212);" >login to your account</span></a> for
    a complete archive of your support requests.</em></div>