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<?php
/*********************************************************************
ajax.reports.php
AJAX interface for reports -- both plot and tabular data are retrievable
in JSON format from this utility. Please put plumbing in /scp/ajax.php
pattern rules.
Jared Hancock <jared@osticket.com>
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
if(!defined('INCLUDE_DIR')) die('403');
include_once(INCLUDE_DIR.'class.ticket.php');
/**
* Overview Report
*
* The overview report allows for the display of basic ticket statistics in
* both graphical and tabular formats.
*/
class OverviewReportAjaxAPI extends AjaxController {
function enumTabularGroups() {
return $this->encode(array("dept"=>"Department", "topic"=>"Topics",
# XXX: This will be relative to permissions based on the
# logged-in-staff. For basic staff, this will be 'My Stats'
"staff"=>"Staff"));
}
function getData() {
global $thisstaff;
if(($start = $this->get('start', 'last month'))) {
$stop = $this->get('stop', 'now');
if (substr($stop, 0, 1) == '+')
$stop = $start . $stop;
} else {
$start = 'last month';
$stop = 'now';
}
$start = 'FROM_UNIXTIME('.strtotime($start).')';
$stop = 'FROM_UNIXTIME('.strtotime($stop).')';
$groups = array(
"dept" => array(
"table" => DEPT_TABLE,
"pk" => "dept_id",
"sort" => 'T1.dept_name',
"fields" => 'T1.dept_name',
"headers" => array('Department'),
"filter" => ('T1.dept_id IN ('.implode(',', db_input($thisstaff->getDepts())).')')
),
"topic" => array(
"table" => TOPIC_TABLE,
"pk" => "topic_id",
"fields" => "CONCAT_WS(' / ',"
."(SELECT P.topic FROM ".TOPIC_TABLE." P WHERE P.topic_id = T1.topic_pid),"
"headers" => array('Help Topic'),
),
"staff" => array(
"table" => STAFF_TABLE,
"pk" => 'staff_id',
"sort" => 'name',
"fields" => "CONCAT_WS(' ', T1.firstname, T1.lastname) as name",
"headers" => array('Staff Member'),
"filter" =>
('T1.staff_id=S1.staff_id
AND
.(($depts=$thisstaff->getManagedDepartments())?
(' OR T1.dept_id IN('.implode(',', db_input($depts)).')'):'')
.(($thisstaff->canViewStaffStats())?
(' OR T1.dept_id IN('.implode(',', db_input($thisstaff->getDepts())).')'):'')
)
);
$group = $this->get('group', 'dept');
$info = isset($groups[$group])?$groups[$group]:$groups['dept'];
# XXX: Die if $group not in $groups
$queries=array(
COUNT(*)-COUNT(NULLIF(A1.state, "created")) AS Opened,
COUNT(*)-COUNT(NULLIF(A1.state, "assigned")) AS Assigned,
COUNT(*)-COUNT(NULLIF(A1.state, "overdue")) AS Overdue,
COUNT(*)-COUNT(NULLIF(A1.state, "closed")) AS Closed,
COUNT(*)-COUNT(NULLIF(A1.state, "reopened")) AS Reopened
FROM '.$info['table'].' T1
LEFT JOIN '.TICKET_EVENT_TABLE.' A1
ON (A1.'.$info['pk'].'=T1.'.$info['pk'].'
AND (A1.timestamp BETWEEN '.$start.' AND '.$stop.'))
LEFT JOIN '.STAFF_TABLE.' S1 ON (S1.staff_id=A1.staff_id)
WHERE '.$info['filter'].'
GROUP BY T1.'.$info['pk'].'
array(1, 'SELECT '.$info['fields'].',
FORMAT(AVG(DATEDIFF(T2.closed, T2.created)),1) AS ServiceTime
FROM '.$info['table'].' T1
LEFT JOIN '.TICKET_TABLE.' T2 ON (T2.'.$info['pk'].'=T1.'.$info['pk'].')
LEFT JOIN '.STAFF_TABLE.' S1 ON (S1.staff_id=T2.staff_id)
WHERE '.$info['filter'].' AND T2.closed BETWEEN '.$start.' AND '.$stop.'
array(1, 'SELECT '.$info['fields'].',
FORMAT(AVG(DATEDIFF(B2.created, B1.created)),1) AS ResponseTime
FROM '.$info['table'].' T1
LEFT JOIN '.TICKET_TABLE.' T2 ON (T2.'.$info['pk'].'=T1.'.$info['pk'].')
LEFT JOIN '.TICKET_THREAD_TABLE.' B2 ON (B2.ticket_id = T2.ticket_id
AND B2.thread_type="R")
LEFT JOIN '.TICKET_THREAD_TABLE.' B1 ON (B2.pid = B1.id)
LEFT JOIN '.STAFF_TABLE.' S1 ON (S1.staff_id=B2.staff_id)
WHERE '.$info['filter'].' AND B1.created BETWEEN '.$start.' AND '.$stop.'
);
$rows = array();
foreach ($queries as $q) {
list($c, $sql) = $q;
$res = db_query($sql);
while ($row = db_fetch_row($res)) {
$found = false;
foreach ($rows as &$r) {
if ($r[0] == $row[0]) {
$r = array_merge($r, array_slice($row, -$c));
$found = true;
break;
}
}
if (!$found)
$rows[] = array_merge(array($row[0]), array_slice($row, -$c));
}
# Make sure each row has the same number of items
foreach ($rows as &$r)
while (count($r) < $cols)
$r[] = null;
}
return array("columns" => array_merge($info['headers'],
array('Opened','Assigned','Overdue','Closed','Reopened',
'Service Time','Response Time')),
"data" => $rows);
}
function getTabularData() {
return $this->encode($this->getData());
}
function downloadTabularData() {
$data = $this->getData();
$csv = '"' . implode('","',$data['columns']) . '"';
foreach ($data['data'] as $row)
$csv .= "\n" . '"' . implode('","', $row) . '"';
Http::download(
sprintf('%s-report.csv', $this->get('group', 'Department')),
}
function getPlotData() {
if(($start = $this->get('start', 'last month'))) {
$stop = $this->get('stop', 'now');
if (substr($stop, 0, 1) == '+')
$stop = $start . $stop;
} else {
$start = 'last month';
$stop = 'now';
}
$start = strtotime($start);
$stop = strtotime($stop);
# Fetch all types of events over the timeframe
$res = db_query('SELECT DISTINCT(state) FROM '.TICKET_EVENT_TABLE
.' WHERE timestamp BETWEEN FROM_UNIXTIME('.db_input($start)
.') AND FROM_UNIXTIME('.db_input($stop)
.') ORDER BY 1');
$events = array();
while ($row = db_fetch_row($res)) $events[] = $row[0];
# TODO: Handle user => db timezone offset
# XXX: Implement annulled column from the %ticket_event table
$res = db_query('SELECT state, DATE_FORMAT(timestamp, \'%Y-%m-%d\'), '
.'COUNT(ticket_id)'
.' FROM '.TICKET_EVENT_TABLE
.' WHERE timestamp BETWEEN FROM_UNIXTIME('.db_input($start)
.') AND FROM_UNIXTIME('.db_input($stop)
.') AND NOT annulled'
.' GROUP BY state, DATE_FORMAT(timestamp, \'%Y-%m-%d\')'
.' ORDER BY 2, 1');
# Initialize array of plot values
$plots = array();
foreach ($events as $e) { $plots[$e] = array(); }
$time = null; $times = array();
# Iterate over result set, adding zeros for missing ticket events
while ($row = db_fetch_row($res)) {
$row_time = strtotime($row[1]);
if ($time != $row_time) {
# New time (and not the first), figure out which events did
# not have any tickets associated for this time slot
if ($time !== null) {
# Not the first record -- add zeros all the arrays that
# did not have at least one entry for the timeframe
foreach (array_diff($events, $slots) as $slot)
$plots[$slot][] = 0;
}
$slots = array();
$times[] = $time = $row_time;
}
# Keep track of states for this timeframe
$plots[$row[0]][] = (int)$row[2];
}
foreach (array_diff($events, $slots) as $slot)
$plots[$slot][] = 0;
return $this->encode(array("times" => $times, "plots" => $plots,
"events"=>$events));