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docker
osticket
Commits
0e77d76f
Commit
0e77d76f
authored
12 years ago
by
Jared Hancock
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Fix statistics query (again)
parent
2fa81cca
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2 changed files
include/ajax.reports.php
+19
-9
19 additions, 9 deletions
include/ajax.reports.php
scp/js/dashboard.inc.js
+2
-0
2 additions, 0 deletions
scp/js/dashboard.inc.js
with
21 additions
and
9 deletions
include/ajax.reports.php
+
19
−
9
View file @
0e77d76f
...
...
@@ -72,22 +72,32 @@ class OverviewReportAjaxAPI extends AjaxController {
# XXX: Die if $group not in $groups
$queries
=
array
(
array
(
7
,
'SELECT '
.
$info
[
'fields'
]
.
',
array
(
5
,
'SELECT '
.
$info
[
'fields'
]
.
',
COUNT(*)-COUNT(NULLIF(A1.state, "created")) AS Opened,
COUNT(*)-COUNT(NULLIF(A1.state, "assigned")) AS Assigned,
COUNT(*)-COUNT(NULLIF(A1.state, "overdue")) AS Overdue,
COUNT(*)-COUNT(NULLIF(A1.state, "closed")) AS Closed,
COUNT(*)-COUNT(NULLIF(A1.state, "reopened")) AS Reopened,
FORMAT(AVG(DATEDIFF(T2.closed, T2.created)),1) AS ServiceTime,
FORMAT(AVG(DATEDIFF(B2.created, B1.created)),1) AS ResponseTime
COUNT(*)-COUNT(NULLIF(A1.state, "reopened")) AS Reopened
FROM '
.
$info
[
'table'
]
.
' T1 LEFT JOIN '
.
TICKET_TABLE
.
' T2 USING ('
.
$info
[
'pk'
]
.
')
LEFT JOIN '
.
TICKET_EVENT_TABLE
.
' A1 USING (ticket_id)
LEFT JOIN '
.
TICKET_THREAD_TABLE
.
' B1 ON (B1.ticket_id = T2.ticket_id
AND B1.thread_type="M")
LEFT JOIN '
.
TICKET_THREAD_TABLE
.
' B2 ON (B2.pid = B1.id)
WHERE A1.timestamp BETWEEN '
.
$start
.
' AND '
.
$stop
.
'
OR B1.created BETWEEN '
.
$start
.
' AND '
.
$stop
.
'
OR T1.created BETWEEN '
.
$start
.
' AND '
.
$stop
.
'
GROUP BY '
.
$info
[
'fields'
]
.
'
ORDER BY '
.
$info
[
'fields'
]),
array
(
1
,
'SELECT '
.
$info
[
'fields'
]
.
',
FORMAT(AVG(DATEDIFF(T2.closed, T2.created)),1) AS ServiceTime
FROM '
.
$info
[
'table'
]
.
' T1 LEFT JOIN '
.
TICKET_TABLE
.
' T2 USING ('
.
$info
[
'pk'
]
.
')
WHERE T2.closed BETWEEN '
.
$start
.
' AND '
.
$stop
.
'
GROUP BY '
.
$info
[
'fields'
]
.
'
ORDER BY '
.
$info
[
'fields'
]),
array
(
1
,
'SELECT '
.
$info
[
'fields'
]
.
',
FORMAT(AVG(DATEDIFF(B2.created, B1.created)),1) AS ResponseTime
FROM '
.
$info
[
'table'
]
.
' T1 LEFT JOIN '
.
TICKET_TABLE
.
' T2 USING ('
.
$info
[
'pk'
]
.
')
LEFT JOIN '
.
TICKET_THREAD_TABLE
.
' B2 ON (B2.ticket_id = T2.ticket_id
AND B2.thread_type="R")
LEFT JOIN '
.
TICKET_THREAD_TABLE
.
' B1 ON (B2.pid = B1.id)
WHERE B1.created BETWEEN '
.
$start
.
' AND '
.
$stop
.
'
GROUP BY '
.
$info
[
'fields'
]
.
'
ORDER BY '
.
$info
[
'fields'
])
);
...
...
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Click to expand it.
scp/js/dashboard.inc.js
+
2
−
0
View file @
0e77d76f
...
...
@@ -167,6 +167,8 @@
tr
.
append
(
$
(
'
<th>
'
).
append
(
row
[
j
]));
else
{
val
=
parseFloat
(
row
[
j
])
||
0
;
color
=
'
black
'
;
size
=
0
;
if
(
val
&&
max
[
j
]
&&
json
.
data
.
length
>
1
)
{
scale
=
val
/
max
[
j
];
color
=
Raphael
.
hsb
(
...
...
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