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  • Canned Attachments
    ------------------
    Attach files to your canned responses. These attachments are automatically
    attached to the ticket thread along with the canned response. The
    attachments are not duplicated in the database and therefore use virtually
    no space.
    
    
    Database-backed Attachments
    ---------------------------
    No more crazy security-related configuration to your host server in order to
    support attachments. Attachments are now quietly stored in the database. The
    upgrade migration will automatically port attachments from the previous
    locations into the database.
    
    
    Service Level Agreements
    ------------------------
    Service level agreements allow for a configurable grace period based on the
    department or help topic associated with the ticket. A default SLA is
    provided, and a due date can be set to override the grace period of the SLA
    for a ticket.
    
    Client-side Knowledgebase
    -------------------------
    Manage a searchable help document portal for your users
    
    
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    Dashboard Reports
    -----------------
    
    Flashy reports of ticket system activity as well as exportable ticket system
    
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    statistics, allowing for easy report generation from office spreadsheet
    applications.
    
    Ticket Export
    -------------
    
    Convert the ticket thread to a printed format for long term storage. The
    ticket view page now supports a print feature, which will render the ticket
    as a PDF document.
    
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    API
    ---
    Interface with osTicket via HTTP requests. Starting with version 1.7,
    tickets are createable by submitting an HTTP POST request to either
    
        /api/tickets.xml
        /api/tickets.json
    
    
    The API can also be used to pipe emails into the osTicket system. Use the
    included `automail.php` or `automail.pl` script to pipe emails to the
    system, or post raw email messages directly to
    
        /api/tickets.email
    
    Use of the API requires an API key, which can be created and configured in
    the admin panel of the support system.
    
    
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    For technical details, please refer to [API Docs] (setup/doc/api.md).
    
    
    Geeky New Features
    ==================
    
    Unicode
    -------
    Better and more consistent international text handling
    
    Flexible Template Variables
    ---------------------------
    Template variables have been redesigned to be more flexible. They have been
    integrated into the respective object classes so that an object as well as
    its properties can be represented in template variables. For instance
    %{ticket.staff.name}