Newer
Older
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
#
# Default system data for ticket statuses
#
# Fields:
# id - (int:optional) id number in the database
# name - (string) descriptive name of the status
# state - (string) Main status of a ticket
# (open, resolved, closed, archived, deleted)
# mode - (bit) access mask (1 - enabled, 2 - internal)
# flags - (bit) flags that can be set on a ticket
# properties:
# description - (string) Description of the status
#
---
- id: 1
name: Open
state: open
mode: 3
sort: 1
flags: 0
properties:
description: >
Open tickets.
- id: 2
name: Resolved
state: closed
mode: 3
sort: 2
flags: 0
properties:
description: >
Resolved tickets are closed tickets that can be reopened by the end user. This might be useful
when a trigger is used to close resolved tickets with notice sent to end user.
- id: 3
name: Closed
state: closed
mode: 3
sort: 3
flags: 0
properties:
description: >
Tickets marked as closed cannot be reopened by the end user. Tickets will still be accessible on client and staff panels.
- id: 4
name: Archived
state: archived
mode: 3
sort: 4
flags: 0
properties:
description: >
Tickets only adminstratively available but nolonger accessible on ticket queues.
- id: 5
name: Deleted
state: deleted
mode: 3
sort: 5
flags: 0
properties:
description: >
Tickets queued for deletion. Not accessible on ticket queues.