#
# Default system data for ticket statuses
#
# Fields:
#  id - (int:optional) id number in the database
#  name - (string) descriptive name of the status
#  state - (string) Main status of a ticket
#  (open, resolved, closed, archived, deleted)
#  mode - (bit) access mask (1 - enabled, 2 - internal)
#  flags - (bit) flags that can be set on a ticket
#  properties:
#   description - (string) Description of the status
#
---
- id: 1
  name: Open
  state: open
  mode: 3
  sort: 1
  flags: 0
  properties:
    description: >
        Open tickets.

- id: 2
  name: Resolved
  state: closed
  mode: 3
  sort: 2
  flags: 0
  properties:
    description: >
        Resolved tickets are closed tickets that can be reopened by the end user. This might be useful
        when a trigger is used to close resolved tickets with notice sent to end user.

- id: 3
  name: Closed
  state: closed
  mode: 3
  sort: 3
  flags: 0
  properties:
    description: >
        Tickets marked as closed cannot be reopened by the end user. Tickets will still be accessible on client and staff panels.

- id: 4
  name: Archived
  state:  archived
  mode: 3
  sort: 4
  flags: 0
  properties:
    description: >
        Tickets only adminstratively available but nolonger accessible on ticket queues.

- id: 5
  name: Deleted
  state: deleted
  mode: 3
  sort: 5
  flags: 0
  properties:
    description: >
        Tickets queued for deletion. Not accessible on ticket queues.