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if (!$thisstaff->hasPerm(TicketModel::PERM_DELETE, false))
$errors['err'] = sprintf(__('You do not have permission %s'),
default:
$errors['err'] = sprintf('%s %s',
__('Unknown or invalid'), __('status'));
if (!$errors) {
$i = 0;
$comments = $_REQUEST['comments'];
foreach ($_REQUEST['tids'] as $tid) {
if (($ticket=Ticket::lookup($tid))
&& $ticket->getStatusId() != $status->getId()
&& $ticket->checkStaffPerm($thisstaff)
&& $ticket->setStatus($status, $comments, $errors))
if (!$i) {
$errors['err'] = $errors['err']
?: sprintf(__('Unable to change status for %s'),
_N('the selected ticket', 'any of the selected tickets', $count));
else {
// Assume success
if ($i==$count) {
$msg = sprintf(__( 'Successfully deleted %s'),
_N('selected ticket', 'selected tickets',
$count));
} else {
$msg = sprintf(
__(
/* 1$ will be 'selected ticket(s)', 2$ is the new status */
_N('selected ticket', 'selected tickets',
$count),
$status->getName());
$warn = sprintf(__('Successfully deleted %s'),
sprintf(__('%1$d of %2$d selected tickets'),
$i, $count)
);
} else {
$warn = sprintf(
__('%1$d of %2$d %3$s status changed to %4$s'),$i, $count,
_N('selected ticket', 'selected tickets',
$count),
$status->getName());
}
$_SESSION['::sysmsgs']['warn'] = $warn;
}
Http::response(201, 'Successfully processed');
}
}
return self::_changeSelectedTicketsStatus($state, $info, $errors);
}
function triggerThreadAction($ticket_id, $thread_id, $action) {
$thread = ThreadEntry::lookup($thread_id);
if (!$thread)
Http::response(404, 'No such ticket thread entry');
if ($thread->getThread()->getObjectId() != $ticket_id)
Http::response(404, 'No such ticket thread entry');
$valid = false;
foreach ($thread->getActions() as $group=>$list) {
foreach ($list as $name=>$A) {
if ($A->getId() == $action) {
$valid = true; break;
}
}
}
if (!$valid)
Http::response(400, 'Not a valid action for this thread');
$thread->triggerAction($action);
}
private function _changeSelectedTicketsStatus($state, $info=array(), $errors=array()) {
$count = $_REQUEST['count'] ?:
($_REQUEST['tids'] ? count($_REQUEST['tids']) : 0);
$info['title'] = sprintf(__('Change Status — %1$d %2$s selected'),
$count,
_N('ticket', 'tickets', $count)
);
$info['warn'] = sprintf(__(
'Are you sure you want to DELETE %s?'),
_N('selected ticket', 'selected tickets', $count)
);
$info['extra'] = sprintf('<strong>%s</strong>', __(
'Deleted tickets CANNOT be recovered, including any associated attachments.')
);
$info['placeholder'] = sprintf(__(
'Optional reason for deleting %s'),
_N('selected ticket', 'selected tickets', $count));
}
$info['status_id'] = $info['status_id'] ?: $_REQUEST['status_id'];
$info['comments'] = Format::htmlchars($_REQUEST['comments']);
return self::_changeStatus($state, $info, $errors);
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private function _changeTicketStatus($ticket, $state, $info=array(), $errors=array()) {
$verb = TicketStateField::getVerb($state);
$info['action'] = sprintf('#tickets/%d/status', $ticket->getId());
$info['title'] = sprintf(__(
/* 1$ will be a verb, like 'open', 2$ will be the ticket number */
'%1$s Ticket #%2$s'),
$verb ?: $state,
$ticket->getNumber()
);
// Deleting?
if (!strcasecmp($state, 'deleted')) {
$info['placeholder'] = sprintf(__(
'Optional reason for deleting %s'),
__('this ticket'));
$info[ 'warn'] = sprintf(__(
'Are you sure you want to DELETE %s?'),
__('this ticket'));
//TODO: remove message below once we ship data retention plug
$info[ 'extra'] = sprintf('<strong>%s</strong>',
__('Deleted tickets CANNOT be recovered, including any associated attachments.')
);
}
$info['status_id'] = $info['status_id'] ?: $ticket->getStatusId();
$info['comments'] = Format::htmlchars($_REQUEST['comments']);
return self::_changeStatus($state, $info, $errors);
}
private function _changeStatus($state, $info=array(), $errors=array()) {
if (!$info['error'] && isset($errors['err']))
$info['error'] = $errors['err'];
include(STAFFINC_DIR . 'templates/ticket-status.tmpl.php');
}
function tasks($tid) {
global $thisstaff;
if (!($ticket=Ticket::lookup($tid))
|| !$ticket->checkStaffPerm($thisstaff))
Http::response(404, 'Unknown ticket');
include STAFFINC_DIR . 'ticket-tasks.inc.php';
}
function addTask($tid) {
global $thisstaff;
if (!($ticket=Ticket::lookup($tid)))
Http::response(404, 'Unknown ticket');
if (!$ticket->checkStaffPerm($thisstaff, Task::PERM_CREATE))
Http::response(403, 'Permission denied');
if ($_POST) {
Draft::deleteForNamespace(
sprintf('ticket.%d.task', $ticket->getId()),
$thisstaff->getId());
$form = TaskForm::getInstance();
$form->setSource($_POST);
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// Internal form
$iform = TaskForm::getInternalForm($_POST);
$isvalid = true;
if (!$iform->isValid())
$isvalid = false;
if (!$form->isValid())
$isvalid = false;
if ($isvalid) {
$vars = $_POST;
$vars['object_id'] = $ticket->getId();
$vars['object_type'] = ObjectModel::OBJECT_TYPE_TICKET;
$vars['default_formdata'] = $form->getClean();
$vars['internal_formdata'] = $iform->getClean();
$desc = $form->getField('description');
if ($desc
&& $desc->isAttachmentsEnabled()
&& ($attachments=$desc->getWidget()->getAttachments()))
$vars['cannedattachments'] = $attachments->getClean();
$vars['staffId'] = $thisstaff->getId();
$vars['poster'] = $thisstaff;
$vars['ip_address'] = $_SERVER['REMOTE_ADDR'];
if (($task=Task::create($vars, $errors)))
Http::response(201, $task->getId());
}
$info['error'] = __('Error adding task - try again!');
}
$info['action'] = sprintf('#tickets/%d/add-task', $ticket->getId());
$info['title'] = sprintf(
__( 'Ticket #%1$s: %2$s'),
$ticket->getNumber(),
);
include STAFFINC_DIR . 'templates/task.tmpl.php';
}
function task($tid, $id) {
global $thisstaff;
if (!($ticket=Ticket::lookup($tid))
|| !$ticket->checkStaffPerm($thisstaff))
Http::response(404, 'Unknown ticket');
// Lookup task and check access
if (!($task=Task::lookup($id))
|| !$task->checkStaffPerm($thisstaff))
Http::response(404, 'Unknown task');
$info = $errors = array();
$note_attachments_form = new SimpleForm(array(
'attachments' => new FileUploadField(array('id'=>'attach',
'name'=>'attach:note',
'configuration' => array('extensions'=>'')))
));
$reply_attachments_form = new SimpleForm(array(
'attachments' => new FileUploadField(array('id'=>'attach',
'name'=>'attach:reply',
'configuration' => array('extensions'=>'')))
));
$attachments = $note_attachments_form->getField('attachments')->getClean();
$vars['cannedattachments'] = array_merge(
$vars['cannedattachments'] ?: array(), $attachments);
$msg=__('Note posted successfully');
// Clear attachment list
$note_attachments_form->setSource(array());
$note_attachments_form->getField('attachments')->reset();
Draft::deleteForNamespace('task.note.'.$task->getId(),
$thisstaff->getId());
} else {
$errors['err'] = __('Unable to post the note - missing or invalid data.');
}
break;
case 'postreply':
$attachments = $reply_attachments_form->getField('attachments')->getClean();
$vars['cannedattachments'] = array_merge(
$vars['cannedattachments'] ?: array(), $attachments);
if (($response=$task->postReply($vars, $errors))) {
$msg=__('Update posted successfully');
// Clear attachment list
$reply_attachments_form->setSource(array());
$reply_attachments_form->getField('attachments')->reset();
Draft::deleteForNamespace('task.reply.'.$task->getId(),
$thisstaff->getId());
} else {
if (!$errors['err'])
$errors['err'] = __('Unable to post the reply - missing or invalid data.');
}
break;
default:
$errors['err'] = __('Unknown action');
}
}
include STAFFINC_DIR . 'templates/task-view.tmpl.php';
}
