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docker
osticket
Commits
30e7a424
Commit
30e7a424
authored
10 years ago
by
Peter Rotich
Browse files
Options
Downloads
Patches
Plain Diff
Ticket deletion
Show different messages and placeholder on ticket(s) deletions
parent
1dce0947
Branches
Branches containing commit
Tags
Tags containing commit
No related merge requests found
Changes
3
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3 changed files
include/ajax.tickets.php
+118
-75
118 additions, 75 deletions
include/ajax.tickets.php
include/staff/templates/ticket-status.tmpl.php
+1
-1
1 addition, 1 deletion
include/staff/templates/ticket-status.tmpl.php
scp/ajax.php
+3
-3
3 additions, 3 deletions
scp/ajax.php
with
122 additions
and
79 deletions
include/ajax.tickets.php
+
118
−
75
View file @
30e7a424
...
...
@@ -715,6 +715,7 @@ class TicketsAjaxAPI extends AjaxController {
Http
::
response
(
404
,
'Unknown ticket #'
);
$info
=
array
();
$state
=
null
;
switch
(
$status
)
{
case
'open'
:
case
'reopen'
:
...
...
@@ -732,36 +733,19 @@ class TicketsAjaxAPI extends AjaxController {
if
(
!
$thisstaff
->
canDeleteTickets
())
Http
::
response
(
403
,
'Access denied'
);
$state
=
'deleted'
;
$info
=
array
(
'warn'
=>
sprintf
(
__
(
'Are you sure you want to DELETE %s?'
),
__
(
'this ticket'
)),
//TODO: remove message below once we ship data retention plug
'extra'
=>
sprintf
(
'<strong>%s</strong>'
,
__
(
'Deleted tickets CANNOT be recovered,
including any associated attachments.'
)));
break
;
default
:
$state
=
$ticket
->
getStatus
()
->
getState
();
$info
[
'warn'
]
=
sprintf
(
'%s %s'
,
__
(
'Unknown or invalid'
),
__
(
'status'
));
}
$verb
=
TicketStateField
::
getVerb
(
$state
);
$info
[
'action'
]
=
sprintf
(
'#tickets/%d/status/%s'
,
$ticket
->
getId
(),
$status
);
$info
[
'status_id'
]
=
$id
?:
$ticket
->
getStatusId
();
$info
[
'title'
]
=
sprintf
(
__
(
/* 1$ will be a verb, like 'open', 2$ will be the ticket number */
'%1$s Ticket #%2$s'
),
$verb
?:
$state
,
$ticket
->
getNumber
()
);
$info
[
'status_id'
]
=
$_REQUEST
[
'status_id'
]
?:
$id
?:
$ticket
->
getStatusId
();
return
self
::
_setStatus
(
$state
,
$info
);
return
self
::
_changeTicketStatus
(
$ticket
,
$state
,
$info
);
}
function
setTicketStatus
(
$tid
,
$state
)
{
function
setTicketStatus
(
$tid
)
{
global
$thisstaff
,
$ost
;
if
(
!
$thisstaff
)
...
...
@@ -772,7 +756,8 @@ class TicketsAjaxAPI extends AjaxController {
Http
::
response
(
404
,
'Unknown ticket #'
);
$errors
=
$info
=
array
();
if
(
!
(
$status
=
TicketStatus
::
lookup
(
$_REQUEST
[
'status_id'
])))
if
(
!
$_POST
[
'status_id'
]
||
!
(
$status
=
TicketStatus
::
lookup
(
$_POST
[
'status_id'
])))
$errors
[
'status_id'
]
=
sprintf
(
'%s %s'
,
__
(
'Unknown or invalid'
),
__
(
'status'
));
elseif
(
$status
->
getId
()
==
$ticket
->
getStatusId
())
...
...
@@ -805,32 +790,34 @@ class TicketsAjaxAPI extends AjaxController {
}
if
(
!
$errors
&&
$ticket
->
setStatus
(
$status
,
$_REQUEST
[
'comments'
]))
{
$_SESSION
[
'::sysmsgs'
][
'msg'
]
=
sprintf
(
__
(
'Successfully updated status to %s'
),
$status
->
getName
());
if
(
!
strcasecmp
(
$status
->
getState
(),
'deleted'
))
{
$msg
=
sprintf
(
'%s %s'
,
sprintf
(
__
(
'Ticket #%s'
),
$ticket
->
getNumber
()),
__
(
'deleted sucessfully'
)
);
}
else
{
$msg
=
sprintf
(
__
(
'Successfully changed ticket status to %s'
),
$status
->
getName
());
}
$_SESSION
[
'::sysmsgs'
][
'msg'
]
=
$msg
;
Http
::
response
(
201
,
'Successfully processed'
);
}
elseif
(
!
$errors
[
'err'
])
{
$errors
[
'err'
]
=
__
(
'Error updating ticket status'
);
}
$state
=
$status
?
$status
->
getState
()
:
$ticket
->
getStatus
()
->
getState
();
$info
[
'status_id'
]
=
$status
?
$status
->
getId
()
:
$ticket
->
getStatusId
();
$state
=
$status
?
$status
->
getState
()
:
$state
;
$verb
=
TicketStateField
::
getVerb
(
$state
);
$info
[
'action'
]
=
sprintf
(
'#tickets/%d/status/%s'
,
$ticket
->
getId
(),
$state
);
$info
[
'title'
]
=
sprintf
(
__
(
/* 1$ will be a verb, like 'open', 2$ will be the ticket number */
'%1$s Ticket #%2$s'
),
$verb
?:
$state
,
$ticket
->
getNumber
()
);
$info
[
'status_id'
]
=
$_REQUEST
[
'status_id'
]
?:
0
;
$info
[
'comments'
]
=
Format
::
htmlchars
(
$_REQUEST
[
'comments'
]);
$info
[
'errors'
]
=
$errors
;
return
self
::
_setStatus
(
$state
,
$info
);
return
self
::
_changeTicketStatus
(
$ticket
,
$state
,
$info
,
$errors
);
}
function
changeTicketsStatus
(
$status
,
$id
=
0
)
{
function
change
Selected
TicketsStatus
(
$status
,
$id
=
0
)
{
global
$thisstaff
,
$cfg
;
if
(
!
$thisstaff
)
...
...
@@ -856,33 +843,18 @@ class TicketsAjaxAPI extends AjaxController {
Http
::
response
(
403
,
'Access denied'
);
$state
=
'deleted'
;
$info
=
array
(
'warn'
=>
sprintf
(
__
(
'Are you sure you want to DELETE %s?'
),
_N
(
'selected ticket'
,
'selected tickets'
,
$_REQUEST
[
'count'
])),
//TODO: remove message below once we ship data retention plug
'extra'
=>
sprintf
(
'<strong>%s</strong>'
,
__
(
'Deleted tickets CANNOT be recovered,
including any associated attachments.'
)));
break
;
default
:
$info
[
'warn'
]
=
sprintf
(
'%s %s'
,
__
(
'Unknown or invalid'
),
__
(
'status'
));
}
$info
[
'title'
]
=
sprintf
(
'%s %s'
,
TicketStateField
::
getVerb
(
$state
),
__
(
'Tickets'
));
if
(
$_REQUEST
[
'count'
])
$info
[
'title'
]
.
=
sprintf
(
' — %d %s'
,
$_REQUEST
[
'count'
],
__
(
'selected'
));
$info
[
'status_id'
]
=
$id
;
return
self
::
_
set
Status
(
$state
,
$info
);
return
self
::
_
changeSelectedTickets
Status
(
$state
,
$info
);
}
function
setTicketsStatus
(
$state
)
{
function
set
Selected
TicketsStatus
(
$state
)
{
global
$thisstaff
,
$ost
;
$errors
=
$info
=
array
();
...
...
@@ -941,45 +913,116 @@ class TicketsAjaxAPI extends AjaxController {
else
{
// Assume success
if
(
$i
==
$count
)
{
$_SESSION
[
'::sysmsgs'
][
'msg'
]
=
sprintf
(
if
(
!
strcasecmp
(
$status
->
getState
(),
'deleted'
))
{
$msg
=
sprintf
(
__
(
'Successfully deleted %s.'
),
_N
(
'selected ticket'
,
'selected tickets'
,
$count
));
}
else
{
$msg
=
sprintf
(
__
(
/* 1$ will be 'selected ticket(s)', 2$ is the new status */
'Successfully
updat
ed status of %1$s to %2$s'
),
'Successfully
chang
ed status of %1$s to %2$s'
),
_N
(
'selected ticket'
,
'selected tickets'
,
$count
),
$status
->
getName
());
}
$_SESSION
[
'::sysmsgs'
][
'msg'
]
=
$msg
;
}
else
{
$_SESSION
[
'::sysmsgs'
][
'warn'
]
=
sprintf
(
__
(
'%1$d of %2$d %3$s status updated to %4$s'
),
$i
,
$count
,
_N
(
'selected ticket'
,
'selected tickets'
,
$count
),
$status
->
getName
());
if
(
!
strcasecmp
(
$status
->
getState
(),
'deleted'
))
{
$warn
=
sprintf
(
__
(
'Successfully deleted %s.'
),
sprintf
(
__
(
'%1$d of %2$d selected tickets'
),
$i
,
$count
)
);
}
else
{
$warn
=
sprintf
(
__
(
'%1$d of %2$d %3$s status changed to %4$s'
),
$i
,
$count
,
_N
(
'selected ticket'
,
'selected tickets'
,
$count
),
$status
->
getName
());
}
$_SESSION
[
'::sysmsgs'
][
'warn'
]
=
$warn
;
}
Http
::
response
(
201
,
'Successfully processed'
);
}
}
$info
[
'title'
]
=
sprintf
(
'%s %s'
,
return
self
::
_changeSelectedTicketsStatus
(
$state
,
$info
,
$errors
);
}
private
function
_changeSelectedTicketsStatus
(
$state
,
$info
=
array
(),
$errors
=
array
())
{
$count
=
$_REQUEST
[
'count'
]
?:
(
$_REQUEST
[
'tids'
]
?
count
(
$_REQUEST
[
'tids'
])
:
0
);
$info
[
'title'
]
=
sprintf
(
__
(
'%1$s Tickets — %2$d selected'
),
TicketStateField
::
getVerb
(
$state
),
__
(
'Tickets'
)
);
$count
);
if
(
$count
)
$info
[
'title'
]
.
=
sprintf
(
' — %d %s'
,
$count
,
__
(
'selected'
));
if
(
!
strcasecmp
(
$state
,
'deleted'
))
{
$info
[
'warn'
]
=
sprintf
(
__
(
'Are you sure you want to DELETE %s?'
),
_N
(
'selected ticket'
,
'selected tickets'
,
$count
)
);
$info
[
'status_id'
]
=
$_REQUEST
[
'status_id'
];
$info
[
'extra'
]
=
sprintf
(
'<strong>%s</strong>'
,
__
(
'Deleted tickets CANNOT be recovered, including any associated attachments.'
)
);
$info
[
'placeholder'
]
=
sprintf
(
__
(
'Optional reason for deleting %s'
),
_N
(
'selected ticket'
,
'selected tickets'
,
$count
));
}
$info
[
'status_id'
]
=
$info
[
'status_id'
]
?:
$_REQUEST
[
'status_id'
];
$info
[
'comments'
]
=
Format
::
htmlchars
(
$_REQUEST
[
'comments'
]);
$info
[
'errors'
]
=
$errors
;
return
self
::
_
set
Status
(
$state
,
$info
);
return
self
::
_
change
Status
(
$state
,
$info
,
$errors
);
}
function
_setStatus
(
$state
,
$info
=
array
())
{
private
function
_changeTicketStatus
(
$ticket
,
$state
,
$info
=
array
(),
$errors
=
array
())
{
$verb
=
TicketStateField
::
getVerb
(
$state
);
$info
[
'action'
]
=
sprintf
(
'#tickets/%d/status'
,
$ticket
->
getId
());
$info
[
'title'
]
=
sprintf
(
__
(
/* 1$ will be a verb, like 'open', 2$ will be the ticket number */
'%1$s Ticket #%2$s'
),
$verb
?:
$state
,
$ticket
->
getNumber
()
);
// Deleting?
if
(
!
strcasecmp
(
$state
,
'deleted'
))
{
$info
[
'placeholder'
]
=
sprintf
(
__
(
'Optional reason for deleting %s'
),
__
(
'this ticket'
));
$info
[
'warn'
]
=
sprintf
(
__
(
'Are you sure you want to DELETE %s?'
),
__
(
'this ticket'
));
//TODO: remove message below once we ship data retention plug
$info
[
'extra'
]
=
sprintf
(
'<strong>%s</strong>'
,
__
(
'Deleted tickets CANNOT be recovered, including any associated attachments.'
)
);
}
$info
[
'status_id'
]
=
$info
[
'status_id'
]
?:
$ticket
->
getStatusId
();
$info
[
'comments'
]
=
Format
::
htmlchars
(
$_REQUEST
[
'comments'
]);
return
self
::
_changeStatus
(
$state
,
$info
,
$errors
);
}
private
function
_changeStatus
(
$state
,
$info
=
array
(),
$errors
=
array
())
{
$errors
=
array
();
if
(
$info
&&
isset
(
$info
[
'errors'
]))
$errors
=
$info
[
'errors'
];
$errors
=
array_merge
(
$errors
,
$info
[
'errors'
]
)
;
if
(
!
$info
[
'error'
]
&&
isset
(
$errors
[
'err'
]))
$info
[
'error'
]
=
$errors
[
'err'
];
...
...
This diff is collapsed.
Click to expand it.
include/staff/templates/ticket-status.tmpl.php
+
1
−
1
View file @
30e7a424
...
...
@@ -80,7 +80,7 @@ $action = $info['action'] ?: ('#tickets/status/'. $state);
<tr>
<td
colspan=
"2"
>
<?php
$placeholder
=
__
(
'Optional reason for status change (internal note)'
);
$placeholder
=
$info
[
'placeholder'
]
?:
__
(
'Optional reason for status change (internal note)'
);
?>
<textarea
name=
"comments"
id=
"comments"
cols=
"50"
rows=
"3"
wrap=
"soft"
style=
"width:100%"
...
...
This diff is collapsed.
Click to expand it.
scp/ajax.php
+
3
−
3
View file @
30e7a424
...
...
@@ -141,9 +141,9 @@ $dispatcher = patterns('',
url_post
(
'^(?P<tid>\d+)/forms/manage$'
,
'updateForms'
),
url_get
(
'^(?P<tid>\d+)/canned-resp/(?P<cid>\w+).(?P<format>json|txt)'
,
'cannedResponse'
),
url_get
(
'^(?P<tid>\d+)/status/(?P<status>\w+)(?:/(?P<sid>\d+))?$'
,
'changeTicketStatus'
),
url_post
(
'^(?P<tid>\d+)/status
/(?P<status>\w+)
$'
,
'setTicketStatus'
),
url_get
(
'^status/(?P<status>\w+)(?:/(?P<sid>\d+))?$'
,
'changeTicketsStatus'
),
url_post
(
'^status/(?P<state>\w+)$'
,
'setTicketsStatus'
),
url_post
(
'^(?P<tid>\d+)/status$'
,
'setTicketStatus'
),
url_get
(
'^status/(?P<status>\w+)(?:/(?P<sid>\d+))?$'
,
'change
Selected
TicketsStatus'
),
url_post
(
'^status/(?P<state>\w+)$'
,
'set
Selected
TicketsStatus'
),
url_get
(
'^lookup'
,
'lookup'
),
url_get
(
'^search'
,
'search'
)
)),
...
...
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Click to expand it.
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