Newer
Older
---------------------------
No more crazy security-related configuration to your host server in order to
support attachments. Attachments are now quietly stored in the database. The
upgrade migration will automatically port attachments from the previous
locations into the database.
Service Level Agreements
------------------------
Service level agreements allow for a configurable grace period based on the
department or help topic associated with the ticket. A default SLA is
provided, and a due date can be set to override the grace period of the SLA
for a ticket.
Client-side Knowledgebase
-------------------------
Manage a searchable help document portal for your users
Flashy reports of ticket system activity as well as exportable ticket system
statistics, allowing for easy report generation from office spreadsheet
applications.
Ticket Export
-------------
Convert the ticket thread to a printed format for long term storage. The
ticket view page now supports a print feature, which will render the ticket
as a PDF document.
API
---
Interface with osTicket via HTTP requests. Starting with version 1.7,
tickets are createable by submitting an HTTP POST request to either
/api/tickets.xml
/api/tickets.json
The API can also be used to pipe emails into the osTicket system. Use the
included `automail.php` or `automail.pl` script to pipe emails to the
system, or post raw email messages directly to
/api/tickets.email
Use of the API requires an API key, which can be created and configured in
the admin panel of the support system.
For technical details, please refer to [API Docs] (setup/doc/api.md).
Geeky New Features
==================
Unicode
-------
Better and more consistent international text handling
Flexible Template Variables
---------------------------
Template variables have been redesigned to be more flexible. They have been
integrated into the respective object classes so that an object as well as
its properties can be represented in template variables. For instance
%{ticket.staff.name}