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#
# Default configuration. The format is key: value and the data will be
# inserted into the %config table at install time
#
---
core:
date_format: 'm/d/Y'
datetime_format: 'm/d/Y g:i a'
daydatetime_format: 'D, M j Y g:ia'
default_priority_id: 2
enable_daylight_saving: 0
reply_separator: '-- do not edit --'
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# Do not translate below here
allowed_filetypes: '.doc, .pdf, .jpg, .jpeg, .gif, .png, .xls, .docx, .xlsx, .txt'
isonline: 1
staff_ip_binding: 0
staff_max_logins: 4
staff_login_timeout: 2
staff_session_timeout: 30
passwd_reset_period: 0
client_max_logins: 4
client_login_timeout: 2
client_session_timeout: 30
max_page_size: 25
max_open_tickets: 0
max_file_size: 1048576
max_user_file_uploads: 1
max_staff_file_uploads: 1
autolock_minutes: 3
default_priority_id: 2
default_smtp_id: 0
use_email_priority: 0
enable_kb: 0
enable_premade: 1
enable_captcha: 0
enable_auto_cron: 0
enable_mail_polling: 0
send_sys_errors: 1
send_sql_errors: 1
send_login_errors: 1
save_email_headers: 1
strip_quoted_reply: 1
ticket_autoresponder: 0
message_autoresponder: 0
ticket_notice_active: 1
ticket_alert_active: 1
ticket_alert_admin: 1
ticket_alert_dept_manager: 1
ticket_alert_dept_members: 0
message_alert_active: 1
message_alert_laststaff: 1
message_alert_assigned: 1
message_alert_dept_manager: 0
note_alert_active: 0
note_alert_laststaff: 1
note_alert_assigned: 1
note_alert_dept_manager: 0
transfer_alert_active: 0
transfer_alert_assigned: 0
transfer_alert_dept_manager: 1
transfer_alert_dept_members: 0
overdue_alert_active: 1
overdue_alert_assigned: 1
overdue_alert_dept_manager: 1
overdue_alert_dept_members: 0
assigned_alert_active: 1
assigned_alert_staff: 1
assigned_alert_team_lead: 0
assigned_alert_team_members: 0
auto_assign_reopened_tickets: 1
show_related_tickets: 1
show_assigned_tickets: 1
show_answered_tickets: 0
hide_staff_name: 0
overlimit_notice_active: 0
email_attachments: 1
random_ticket_ids: 1
log_level: 2
log_graceperiod: 12