#
# Default configuration. The format is key: value and the data will be
# inserted into the %config table at install time
#
---
core:
    time_format: 'h:i A'
    date_format: 'm/d/Y'
    datetime_format: 'm/d/Y g:i a'
    daydatetime_format: 'D, M j Y g:ia'
    default_timezone_id: 8
    default_priority_id: 2
    enable_daylight_saving: 0

    reply_separator: '-- do not edit --'

    # Do not translate below here
    allowed_filetypes: '.doc, .pdf, .jpg, .jpeg, .gif, .png, .xls, .docx, .xlsx, .txt'
    isonline: 1
    staff_ip_binding: 0
    staff_max_logins: 4
    staff_login_timeout: 2
    staff_session_timeout: 30
    passwd_reset_period: 0
    client_max_logins: 4
    client_login_timeout: 2
    client_session_timeout: 30
    max_page_size: 25
    max_open_tickets: 0
    max_file_size: 1048576
    max_user_file_uploads: 1
    max_staff_file_uploads: 1
    autolock_minutes: 3
    default_priority_id: 2
    default_smtp_id: 0
    use_email_priority: 0
    enable_kb: 0
    enable_premade: 1
    enable_captcha: 0
    enable_auto_cron: 0
    enable_mail_polling: 0
    send_sys_errors: 1
    send_sql_errors: 1
    send_login_errors: 1
    save_email_headers: 1
    strip_quoted_reply: 1
    ticket_autoresponder: 0
    message_autoresponder: 0
    ticket_notice_active: 1
    ticket_alert_active: 1
    ticket_alert_admin: 1
    ticket_alert_dept_manager: 1
    ticket_alert_dept_members: 0
    message_alert_active: 1
    message_alert_laststaff: 1
    message_alert_assigned: 1
    message_alert_dept_manager: 0
    note_alert_active: 0
    note_alert_laststaff: 1
    note_alert_assigned: 1
    note_alert_dept_manager: 0
    transfer_alert_active: 0
    transfer_alert_assigned: 0
    transfer_alert_dept_manager: 1
    transfer_alert_dept_members: 0
    overdue_alert_active: 1
    overdue_alert_assigned: 1
    overdue_alert_dept_manager: 1
    overdue_alert_dept_members: 0
    assigned_alert_active: 1
    assigned_alert_staff: 1
    assigned_alert_team_lead: 0
    assigned_alert_team_members: 0
    auto_assign_reopened_tickets: 1
    show_related_tickets: 1
    show_assigned_tickets: 1
    show_answered_tickets: 0
    hide_staff_name: 0
    overlimit_notice_active: 0
    email_attachments: 1
    random_ticket_ids: 1
    log_level: 2
    log_graceperiod: 12