transfer.alert.yaml

#
# Email template: transfer.alert.yaml
#
# Sent to staff members when a ticket is assigned to them. Tickets can be
# assigned automatically by the system or manually by another staff member.
# Use %{assigner} to distinguish who made the assignment.
#
%YAML 1.0
---
notes: |

subject: |
    Ticket Transfer #%{ticket.number} - %{ticket.dept.name}
body: |
    %{recipient},

    Ticket #%{ticket.number} has been transferred to the %{ticket.dept.name}
    department by %{staff.name}

    ----------------------

    %{comments}

    ----------------------

    To view/respond to the ticket, please login to the support ticket
    system.

    %{ticket.staff_link}

    - Your friendly Customer Support System - powered by osTicket.