transfer.alert.yaml

#
# Email template: transfer.alert.yaml
#
# Sent to staff members when a ticket is assigned to them. Tickets can be
# assigned automatically by the system or manually by another staff member.
# Use %{assigner} to distinguish who made the assignment.
#
---
notes: |

subject: |
    Ticket #%{ticket.number} transfer - %{ticket.dept.name}
body: |
    <h3>Hi %{recipient},</h3>
    <p>
        Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has
        been transferred to the %{ticket.dept.name} department by
        <strong>%{staff.name}</strong>
    </p>
    <blockquote>
        %{comments}
    </blockquote>
    <hr>
    <p style="font-size:small">
        To view/respond to the ticket, please <a
        href="%{ticket.staff_link}">login</a> to the support ticket system.
    </p>
    <p>
        <em>Your friendly Customer Support System
        <br/>
        <a href="http://osticket.com/"><img width="126" height="19"
            alt="Powered By osTicket" style="width: 126px;"
            src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
    </p>