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Jared Hancock
authored
Add the ability of revoking previous ticket state tracking events when new events are logged for the same ticket. This will allow, for instance, the ability to revert the 'closed' state of a ticket when the ticket is reopened. For statistics tracking, a user could configure whether or not the events should be counted for each event tracked or just the non-annulled events. For instance, if a ticket is closed and reopened several times, only the very last closed event should count toward the statistics for the ticket. Therefore, when a ticket is reopened, previous closed events should be marked as annulled.
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