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  1. Dec 17, 2012
  2. Dec 14, 2012
  3. Nov 16, 2012
  4. Oct 19, 2012
  5. Oct 02, 2012
  6. Sep 27, 2012
  7. Sep 18, 2012
  8. Sep 14, 2012
    • Jared Hancock's avatar
      Add chunked file data support · e51bb66f
      Jared Hancock authored
      This will remove the upper limit of BLOB sizes imposed by MySQL with the
      max_allowed_packet setting completely.
      
      This adds a new table %file_chunk which will contain the filedata in smaller
      chunks (256kB). It also includes a new class, AttachmentChunkedData, which
      will handle reading and writing the data, abstracting away the chunks.
      
      This is done by migrating data from the %file table to the %file_chunk
      table. One must beware that this must safely (the migration that is) plug
      into the both the live osTicket developers as well as the users doing a full
      upgrade from osTicket-1.6*. For this, the AttachmentFile::save method was
      patched to use the new AttachmentChunkedData class to write the attachment
      data to the database in chunks. That is, the migrater will use the new code
      on the major upgrade and bypass the filedata column of the %file table
      altogether. Therefore, the patch associated with this commit will not
      migrate any data for the major upgrade.
      
      For developers doing incremental upgrades, the patch included in this
      commit will transfer the data from the %file data to the new %file_chunk
      table by chunking it. As written, only the first 16MB of the attachment is
      migrated. This could easily be adjusted, but it seems like a reasonable
      limit for now.
      e51bb66f
  9. Sep 10, 2012
  10. Sep 03, 2012
  11. Aug 31, 2012
  12. Aug 30, 2012
  13. Aug 13, 2012
  14. Aug 08, 2012
  15. Jul 22, 2012
  16. Jul 21, 2012
  17. Jul 16, 2012
  18. Jul 09, 2012
  19. Jul 02, 2012
  20. Jun 30, 2012
  21. Jun 26, 2012
  22. Jun 23, 2012
  23. Jun 18, 2012
    • Jared Hancock's avatar
      Add default paper size for printing · 5857dfaa
      Jared Hancock authored
      Allow staff members the ability to select a default paper size which will be
      used in printing tickets via PDF. In the future, this may be overridden per
      ticket by a dialog box at print time.
      5857dfaa
  24. Jun 04, 2012
  25. May 13, 2012
  26. Apr 28, 2012
  27. Apr 26, 2012
  28. Apr 25, 2012
  29. Apr 23, 2012
    • Jared Hancock's avatar
      f13d62bd
    • Jared Hancock's avatar
      Add annulment support for ticket events · 0d33dc90
      Jared Hancock authored
      Add the ability of revoking previous ticket state tracking events when new
      events are logged for the same ticket. This will allow, for instance, the
      ability to revert the 'closed' state of a ticket when the ticket is
      reopened.
      
      For statistics tracking, a user could configure whether or not the events
      should be counted for each event tracked or just the non-annulled events.
      For instance, if a ticket is closed and reopened several times, only the
      very last closed event should count toward the statistics for the ticket.
      Therefore, when a ticket is reopened, previous closed events should be
      marked as annulled.
      0d33dc90
    • Jared Hancock's avatar
      bd0894bb
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