Upgrader bugfixes

Validator Revisited

URL Redirect

Client's ticket view

Make sure template's status is set to active.

Switch url validation t use parse_url - sufficient for our needs.

Use non-minimized css - users can minimize on their own

email encoding

Issue/302

Remove obsolete functions

Remove inline onClick/Submit events

Log internal note on mass close/reopen - instead of activity log.
Default to 'SYSTEM' if note poster is not passed.

Impove row highlighter on table listing.

Make sure dept & topic objects are set before calling getSLAId()

PEAR packages bundle.

MySQL connection character set

Feature/custom page title

Add canned autoreply template

Feature/locks revisited

Update include/staff/faq-categories.inc.php

Update include/client/knowledgebase.inc.php

Use locktime (reply form hidden input) to auto-detect if locking is enabled without the need to ping the backend

Improve locking logic

 Template is used for canned auto-reply - triggered by filters.