-- Insert default text for the new messaage tpl (all records are updated).
UPDATE`%TABLE_PREFIX%email_template`SETupdated=NOW(),transfer_alert_subj='Ticket Transfer #%ticket - %dept',transfer_alert_body='%staff,\r\n\r\nTicket #%ticket has been transferred to %dept department.\r\n\r\n----------------------\r\n\r\n%note\r\n\r\n-------------------\r\n\r\nTo view/respond to the ticket, please login to the support ticket system.\r\n\r\n%url/scp/ticket.php?id=%id\r\n\r\n- Your friendly Customer Support System - powered by osTicket.';
-- Insert default text for the new messaage tpl + make templates active (all records are updated).
UPDATE`%TABLE_PREFIX%email_template`SETupdated=NOW(),isactive=1,transfer_alert_subj='Ticket Transfer #%ticket - %dept',transfer_alert_body='%staff,\r\n\r\nTicket #%ticket has been transferred to %dept department.\r\n\r\n----------------------\r\n\r\n%note\r\n\r\n-------------------\r\n\r\nTo view/respond to the ticket, please login to the support ticket system.\r\n\r\n%url/scp/ticket.php?id=%id\r\n\r\n- Your friendly Customer Support System - powered by osTicket.';