Skip to content
Snippets Groups Projects
  1. Sep 14, 2012
    • Jared Hancock's avatar
      Add chunked file data support · e51bb66f
      Jared Hancock authored
      This will remove the upper limit of BLOB sizes imposed by MySQL with the
      max_allowed_packet setting completely.
      
      This adds a new table %file_chunk which will contain the filedata in smaller
      chunks (256kB). It also includes a new class, AttachmentChunkedData, which
      will handle reading and writing the data, abstracting away the chunks.
      
      This is done by migrating data from the %file table to the %file_chunk
      table. One must beware that this must safely (the migration that is) plug
      into the both the live osTicket developers as well as the users doing a full
      upgrade from osTicket-1.6*. For this, the AttachmentFile::save method was
      patched to use the new AttachmentChunkedData class to write the attachment
      data to the database in chunks. That is, the migrater will use the new code
      on the major upgrade and bypass the filedata column of the %file table
      altogether. Therefore, the patch associated with this commit will not
      migrate any data for the major upgrade.
      
      For developers doing incremental upgrades, the patch included in this
      commit will transfer the data from the %file data to the new %file_chunk
      table by chunking it. As written, only the first 16MB of the attachment is
      migrated. This could easily be adjusted, but it seems like a reasonable
      limit for now.
      e51bb66f
  2. Sep 10, 2012
  3. Sep 03, 2012
  4. Aug 31, 2012
  5. Aug 30, 2012
  6. Aug 13, 2012
  7. Jul 22, 2012
  8. Jul 21, 2012
  9. Jul 16, 2012
  10. Jul 09, 2012
  11. Jul 02, 2012
  12. Jun 30, 2012
  13. Jun 23, 2012
  14. Jun 18, 2012
    • Jared Hancock's avatar
      Add default paper size for printing · 5857dfaa
      Jared Hancock authored
      Allow staff members the ability to select a default paper size which will be
      used in printing tickets via PDF. In the future, this may be overridden per
      ticket by a dialog box at print time.
      5857dfaa
  15. Apr 28, 2012
  16. Apr 25, 2012
  17. Apr 23, 2012
    • Jared Hancock's avatar
      f13d62bd
    • Jared Hancock's avatar
      Add annulment support for ticket events · 0d33dc90
      Jared Hancock authored
      Add the ability of revoking previous ticket state tracking events when new
      events are logged for the same ticket. This will allow, for instance, the
      ability to revert the 'closed' state of a ticket when the ticket is
      reopened.
      
      For statistics tracking, a user could configure whether or not the events
      should be counted for each event tracked or just the non-annulled events.
      For instance, if a ticket is closed and reopened several times, only the
      very last closed event should count toward the statistics for the ticket.
      Therefore, when a ticket is reopened, previous closed events should be
      marked as annulled.
      0d33dc90
  18. Apr 09, 2012
    • Jared Hancock's avatar
      Merge ticket thread tables into one (2 of 2) · abd61039
      Jared Hancock authored
      Add SQL patch file and update the main install SQL (MySQL) script to
      transfer messages, responses, and notes into the new ticket_thread table.
      For new installations, transfer is not necessary because there are no
      messages
      abd61039
  19. Apr 06, 2012
    • Jared Hancock's avatar
      Track ticket owners at each tracked ticket event · a3b6e39e
      Jared Hancock authored
      Track assigned department, team, staff, and help topic when the ticket event
      occurs. This will greatly help in correlation of various reports and queries
      
      Also start plowing the way toward incremental database updates using a
      patching technique. The hash of the main install SQL script for a respective
      database will be used to track the signature of the database currently. The
      signature will be stored in %config::schema_signature, and the main.inc.php
      script can simply check the value in the schema against the value known to
      the source code to be the signature the code expects. Should the two
      signatures differ, patches in the setup/inc/sql/patches folder should exist
      and be executed to assist in incrementally upgrading the database to the
      new-current schema version.
      a3b6e39e
  20. Apr 03, 2012
  21. Apr 01, 2012
  22. Mar 19, 2012
Loading