- Jan 13, 2015
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Jared Hancock authored
* Add trashcan icon for newly-added actions * Categorize filter actions * Use imperative phrases for action descriptions * Drop check boxes from simple actions (like reject ticket) * Hide empty forms on new ticket pages * Do not store config for nondata fields for actions * Implement a multi-use feature for actions, which will allow using a action more than once (for instance, multiple email sends) * Filter actions are sortable * Send email has from address configurable * %{user} token is valid as a recipient
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Jared Hancock authored
This patch rebases filters into a row-based layout and redesigns the filter apply method to be more extensible. It also redesigns the UI to be more dynamic and to allow for actions to be added without database modification and actions can also have complex configurations.
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- Jan 12, 2015
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Help topics can now specify one or more additional forms to be included on the help topic and can also specify the sort order of those forms. Furthermore, individual fields can be disabled per help topic, so that unnecessary fields can be omitted when necessary, per help topic. The disabled flag is recorded along side the field data so that the field will not be accidentally added to the form later automatically. There is no interface in this commit to enable a field which was disabled by the help topic when ticket was created.
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- Dec 31, 2014
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Jared Hancock authored
This script adds a single download script, 'file.php', which provides access to files of all types to all users. It uses a HMAC signature system with an expires time, which allows signed URLs to be sent to external users. This also fixes an issue with the Http::cacheable() method, where the last-modified and Etag headers were not properly compared, which resulted in permanent cache misses by the client.
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Peter Rotich authored
Key permissions definition array Move canned and faq permissions to their respective classes.
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- Dec 28, 2014
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Peter Rotich authored
Stop trampolining links via l.php. It was necessary before in order to avoid the potential of leaking ticket number & email. The authentication mechanism in place now redirects on successful login.
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- Dec 22, 2014
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Jared Hancock authored
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- Dec 20, 2014
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Peter Rotich authored
Allow for permissions to be registered dynamically. This will allow for the ability for models and plugins to register permissions.
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- Dec 16, 2014
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Jared Hancock authored
This patch removes the selection of canned responses as well as the canned responses navigation page from the ui when the canned responses feature is disabled.
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Jared Hancock authored
Since the automatic lock was being acquired but not passed to the autoLock system, the automatically acquired lock was not being release on away navigation. This patch addresses the issue by passing the automatically acquired lock id to the autoLock system on ticket-view page load and change the ::Init() method so that the lock id is not cleared with the ::Init() method is called by the page load.
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- Dec 11, 2014
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Peter Rotich authored
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Peter Rotich authored
Support duplicate names in different hierarchy Save path on add/update Show full department name on transfer
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Peter Rotich authored
Add ability to add tasks to tickets.
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Peter Rotich authored
Introduce the initial concept of adding tasks to a ticket.
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Peter Rotich authored
Auto-close toop tip box when element goes away
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Peter Rotich authored
Generalize how we show object/data preview. The url to get the preview is now based on data-preview attribute on the element in question.
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Peter Rotich authored
The size of the dialog can be auto-adjusted based on the options
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Peter Rotich authored
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Peter Rotich authored
Use generic attachment table for all attachments system-wide. Drop thread entry attachment table
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Peter Rotich authored
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Peter Rotich authored
Use generic attachment table for all attachments system-wide. Drop thread entry attachment table
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Peter Rotich authored
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Peter Rotich authored
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Jared Hancock authored
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- Dec 10, 2014
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Jared Hancock authored
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Jared Hancock authored
Conflicts: include/i18n/en_US/form.yaml include/staff/templates/dynamic-field-config.tmpl.php include/staff/ticket-view.inc.php include/staff/tickets.inc.php scp/js/scp.js
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Jared Hancock authored
oops: Fix crash upgrading to c7c82835 oops: Fix crash rendering ticket view oops: Fix crash posting response to ticket oops: Fix refresh url after ticket reply post orm: Locate annotations after the root model's fields orm: Add PK field check for DISTINCT aggregate expressions When using the DISTINCT option for aggregate expressions, ensure that when a relationship is used in the aggregate, that a single field of the remote model's primary key is used — rather than the foreign key, since it would never have more than one unique value. search: Re-implement basic ticket search oops: Couple trivial changes oops: Fix date formatting for PDF output oops: Fix staff profile view and update oops: Fix canned response listing orm: Fix crash compiling WHERE IN (nested select) nav: Move settings/email to email/settings i18n: Make field visibility config translatable oops: Fix crash adding field to custom form forms: Fix `required` flag transfer to FormField oops: Fix bad merge on new ticket by staff forms: Show uneditable fields on new ticket by staff oops: Fix bad merge on client ticket view
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- Dec 09, 2014
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
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Peter Rotich authored
Introduce the concept of role-based access for agents.
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- Dec 08, 2014
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Peter Rotich authored
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Peter Rotich authored
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Chris Wheeler authored
This will disable the ability for a user to close a ticket when they have not filled out all of the required fields. Explains the problem to the user trying to close and directs them to the edit page. Added some functions to the $ticket class to make it easy to determine the missing required fields.
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
This will contain the effective due date of the ticket — either the due date or the estimated overdue time of the ticket based on the SLA settings. It will be maintained with ticket updates. orm: Add greater support for expressions in order_by
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Jared Hancock authored
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