- Feb 04, 2014
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Jared Hancock authored
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- Jan 29, 2014
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Jared Hancock authored
Fixes a few E_NOTICE messages Drops bounce checking inside autoReply checking
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- Jan 28, 2014
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Peter Rotich authored
Rename routines to make it a little clear on what they do
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Peter Rotich authored
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- Jan 27, 2014
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Jared Hancock authored
They are only available for tickets arriving via the email channel. All other channel (including email) use the new ticket form to record the subject and body, which are mapped to the 'Issue Summary' and 'Issue Details' fields respectively Structure the drop-down list for the `what` column to be future-minded concerning custom user data matching.
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Jared Hancock authored
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Peter Rotich authored
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- Dec 17, 2013
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Jared Hancock authored
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- Dec 13, 2013
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Jared Hancock authored
Turns out that the query to fetch a "short" list from MySQL is slower than just running all the filter rules in PHP
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- Nov 21, 2013
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Jared Hancock authored
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- Nov 06, 2013
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Jared Hancock authored
Filters should not be run alongside basic ticket validation
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- Nov 05, 2013
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Jared Hancock authored
The quickList() method will attempt to ask the database to find filters that might match the incoming ticket information. The idea is that MySQL is likely faster than PHP. The problem is that it assumes positive logic is being utilized. This patch adds all filters with at least one rule with dn_contain (does-not-contain) or not_equal (not-equal)
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- Oct 25, 2013
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Jared Hancock authored
Use a PHP setup which uses the built-in PHP tokenizer to parse and traverse PHP scripts to determine (possible) access to uninitialized variables
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- Oct 09, 2013
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Jared Hancock authored
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Jared Hancock authored
Moved to an initial form which specifies the ticket's priority and issue and changed the rendering to render things properly. Now the user can decide where priority shows on the client side, and the priority privacy setting is placed in the dynamic form wizard. The standard form is added to every ticket without option. Extra forms can be defined and associated with help topics which can additionally be added to tickets upon creation. This allows for standardization of the dynamic data location for searches and filtering. Implemented advanced search for dynamic data. Along with reinstating the basic ticket search on keywords Implemented ticket filtering on dynamic data for both keyword searches as well as searches for special fields (drop-down lists, etc.) Phone number for users is now completely optional
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Jared Hancock authored
Process inline attachments in thread entry and support inline images in piped emails Support inline images across the system, with draft support Migrate to a single attachment table That way we don't need a new table for everything we need to attach an inline image to (like a signature, for instance) Add richtext support for internal notes Implement images on site pages * Image paste in Redactor * Make non-local images optional * Placeholder for non-local images * Fix local image download hover * Don't re-attach inline images
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- Aug 14, 2013
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Jared Hancock authored
The email filtering feature supports a 'Use Reply-To' feature, but seems to never have been implemented. This patch officially supports using the Reply-To email header as the From header for emails matching the filter.
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- Aug 12, 2013
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Jared Hancock authored
This is one of the last major hurdles to make osTicket fully translatable. With the advent of 1.7.0, database migration is based on the MD5 hash of the install SQL file. Therefore, the install SQL script cannot be modified (ie. translated) or else the system cannot be migrated, since the MD5 hash will no longer match up. This patch pulls initial data out of the install file so that it can be translatable. Eventually the install worksheet can allow a drop-down box of the default system language. The default data from that language will be loaded into the system.
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- Jul 24, 2013
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Jared Hancock authored
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- Jul 10, 2013
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Andrew Abdalian authored
Spelling, grammar and readability in upgrader documents - Tweaked spelling, grammar and wording to make the text of the upgrader pages more readable. Fixed spelling regression - Higly —> Highly Spelling and readability fixes for /include/class.* files - Fixed some spelling mistakes A couple more spelling/readability fixes. - More fixes
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- Feb 19, 2013
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Peter Rotich authored
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- Dec 02, 2012
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Peter Rotich authored
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- Nov 23, 2012
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Peter Rotich authored
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- Nov 16, 2012
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Jared Hancock authored
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- Oct 05, 2012
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Peter Rotich authored
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Peter Rotich authored
Take into account emailId when loading all filters
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Peter Rotich authored
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- Sep 07, 2012
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Peter Rotich authored
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- Sep 03, 2012
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Peter Rotich authored
Force target selection on filter form Add minor code improvements
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- Aug 31, 2012
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Peter Rotich authored
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- Aug 30, 2012
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Peter Rotich authored
* Change table name from ost_email_filter* to ost_filter* * Add patch for target field.
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- Aug 01, 2012
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soif authored
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- Jul 22, 2012
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Jared Hancock authored
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- Jul 21, 2012
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Jared Hancock authored
And remove unsupported filter of email headers
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- Jul 20, 2012
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Jared Hancock authored
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Jared Hancock authored
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- Jul 13, 2012
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Jared Hancock authored
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- Jul 02, 2012
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Jared Hancock authored
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Jared Hancock authored
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- Jun 30, 2012
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Jared Hancock authored
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