Make collation consistent - utf8_general_ci.

Make sure template's status is set to active.

Force target selection on filter form
Add minor code improvements

When the `ostversion` column is removed from the %config table, the system
will immediately switch to database-backed sessions. Because the
administrator upgrading the system originally logged in with a file-based
session, it must be migrated to the database before removing the column.

Track assigned department, team, staff, and help topic when the ticket event
occurs. This will greatly help in correlation of various reports and queries

Also start plowing the way toward incremental database updates using a
patching technique. The hash of the main install SQL script for a respective
database will be used to track the signature of the database currently. The
signature will be stored in %config::schema_signature, and the main.inc.php
script can simply check the value in the schema against the value known to
the source code to be the signature the code expects. Should the two
signatures differ, patches in the setup/inc/sql/patches folder should exist
and be executed to assist in incrementally upgrading the database to the
new-current schema version.