- Jan 27, 2014
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Jared Hancock authored
This patch partially reverts the previous database migration patch which added a primary key to the table on the `thread_id` column. This column cannot be used, because there may be multiple entries for thread_id = 0. This also allows ticket_collaborator.isactive to be negative, as well as adds the database portion of regex support for ticket filters.
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- Jan 24, 2014
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Jared Hancock authored
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Jared Hancock authored
Delete junk records from the %ticket_email_info table before adding a primary key. Since there was previously no PK, there could be duplicate records.
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Jared Hancock authored
If a client is already logged into the client portal and attempts to submit a new ticket, the ticket will be rejected if the contact-information form has a required field other than `name` and `email`. This patch fixes `class Client` so that the user-id is fetched from the database and made available via the `::getUserId()` method. This was already corrected in the `develop-next` branch for v1.8.1. The `uid` field is passed into `Ticket::create()` so the user form validation is bypassed. This commit should be ignored when merged into the 1.8.1 codebase.
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Peter Rotich authored
Processing fetching in ASC order of the last fetch time Remove LIMIT of 10 emails per fetch Flush the buffer and terminate the request cleanly on autocron
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- Jan 23, 2014
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
This allows the email system to detect something like a bounce mail and specify that the associated message should be an internal note.
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Jared Hancock authored
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Jared Hancock authored
Previously, the mail parsing and fetching system would recurse unbounded searching for bodies by content-type
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Jared Hancock authored
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Jared Hancock authored
If a custom list item were added to an email template, and there is no data for the field (ie. the field is not required) when the template is rendered, the system would crash. toString() is required to return a string, no matter what. This patch cascades the (string) coercion to the current value of the list field if it is not an instance of a DynamicListItem
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- Jan 22, 2014
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Also removes the fetching of priorities separately and addresses sorting of priorities by the ID field rather than the urgency field.
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- Jan 21, 2014
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Jared Hancock authored
It turns out that the _id field was not added to the cdata table when it was created for SelectionField items, because the ::hasIdValue() method was not implemented. This patch correctly searches SelectionFields via advanced search.
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Jared Hancock authored
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- Jan 20, 2014
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Peter Rotich authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
Allows for backend listing, file listing, single file dump and file migration.
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Jared Hancock authored
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Peter Rotich authored
Ticket owner as well as collaborators can request access link by entering email and ticket number.
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Peter Rotich authored
A ticket owner can't be a collaborator.
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Peter Rotich authored
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Jared Hancock authored
This reverts commit bc773adb.
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Jared Hancock authored
If the text does not match the value on record in the custom list, then the value entered in the field cannot be accepted. NOTE: This may have unintended i18n consequences, where there are varying ways to write a letter in Unicode which may be rendered the same but will not be correct with a string ==.
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Jared Hancock authored
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Jared Hancock authored
Administrators can disable client edits of ticket information. Hopefully, this will eventually be replaced by role-based ACLs placed on individual forms and fields.
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Jared Hancock authored
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Jared Hancock authored
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Jared Hancock authored
If something fishy, like an Array is received into the password reset system or any part of the Staff management system, it should be rejected. References: http://osticket.com/forum/discussion/76003/sql-attack
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Jared Hancock authored
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Peter Rotich authored
The change will allows staff to open a new ticket without going through the "forced" user lookup popup. On cancel the staff is presented with a simplified user info form with email and name being the only fields required.
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Jared Hancock authored
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Peter Rotich authored
Include collaborator tickets on search by user.
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Peter Rotich authored
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- Jan 18, 2014
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Peter Rotich authored
Previously you had to click "Save Changes" for the count to be reflected on ticket view page.
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